Network support Resume

SUMMARY

Extensive Provisioning System expertise including billing, inventory and activation
Experience in Software Testing/QA And Support
NOC Experience in a 24/7 365 environment
Experience in Project Management (not PMP)
Experienced in training delivery

TECHNICAL SKILLS

TIRKS, WFA/C, WFA/DO, Quality Center
Synchronous Optical Network (SONET) design, project management and training
FTTP, FTTC, FTTN, Wireless Networking, POTS, IPTV, access and transport
DSL, ATM, Frame Relay, ISDN, Ethernet, T1 and Point to Point
Core, aggregate and edge network inventory setup for successful testing of multiple systems
Cisco 6509 and 7609 and Juniper ERX1400 and Alcatel 7340 7342 and 7450, Shasta and Redback
XML manipulation
MS Office

PROFESSIONAL EXPERIENCE

Confidential

Network support

Responsibilities:

Confidential

Lead Application Test/Quality Engineer

Responsibilities:

Worked in BAAIS National (broadband assignment activation and inventory system). Supported and processed ASR from exact and accord threw BAAIS.
Worked with AAIS - DS, VI, Requestnet, Exact, Accord and TIRKS testing and development Teams.
UAT Software Test Engineer/Project Coordinator for Verizon Provisioning System, Test Director, Bugs, Enhancements, end to end testing of circuit test and turn up, progression, regression, requirements, quality and trouble shoot system with developers and certified code drops.
Trouble shoot set-up of Core, aggregate and edge switches to ensure proper provisioning in the Production environment. UNI, ENNI, Point to Point EVC, Protect EVC and EVPLAN.
Work with Network monitoring, Virtual Inventory and lab to test alarms.
Talking to routers via CLI using commands to verify inventory of cards and circuits
Building mock networks to test Provisioning systems with in the BAAIS NATION system.
Coordinate with all development groups in US, Dominican Republic and India to provide support testing the BAAIS National provisioning system.
Work with requirements for sign off of test plan and cases.
Mentor and train new employees to the group for the Project North Frontier..

Confidential

NOC Engineer

Responsibilities:

NOC technical support engineer for the operations, administration, maintenance, provisioning of IPTV, FTTP/IP, FTTP/ATM DSL and POTS services within the Confidential & Confidential U-Verse Network.
Worked closely with TAC group for expedient resolution of all issues per SLA.
Responsible for watching alarms, network surveillance and monitoring Central Office equipment and Fiber To The Premise (FTTP) as well as opening trouble tickets and resolving the issue using AOTS and SPG.
WFA/DO
Customer support via phone and email
Troubleshoot and provision Alcatel 7340, 7342.
Work closely with Fault Management and TAC groups towards AOT ticket resolution.
Responsible for the primary end to end maintenance, provisioning, software upgrades, trouble isolation, problem solving, trouble ticket management, escalations and support of a variety of Alcatel, Ciena and 2-Wire equipment required for optimum delivery of new Confidential & Confidential U-Verse and existing Confidential & Confidential Telco FTTP services.
Works with multiple groups to resolve issues.
Ensure CPE is configured correctly.
Host conference calls to resolve customer issues.