Computer Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

Computer Analyst

Responsibilities:

Microsoft Windows7, XP, Microsoft Word/Excel//Outlook, DOS commands, Microsoft Windows XP Remote Desktop, Microsoft Windows XP TCP/IP Topologies, Microsoft Server 2003, Remedy 7.0
Answers, evaluates, and prioritizes incoming telephone, voice mail, e - mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Troubleshoots problems with operating systems, applications, remote access, email, and telephone and wireless issues.
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate team.
Use remote tools such as remote desktop to analyze and resolve trouble issues
In depth knowledge of the following operating systems, software, and systems: Microsoft Office Suite 2003 and later, Adobe Professional, Public Key Infrastructure (PKI), printers, scanners, laptops, desktop computers, and desktop encryption software
Perform configuration of hardware and software, installs Microsoft Windows Patches and updates, and assist with the installation of software and security updates to client systems.
Install and troubleshooting of printers, scanners, desktop, and laptop computers. And assist customers with encryption and data recovery procedures.
Provide Technical Support and training to computer user by phone, email, and in person.
Managed Active Directory Databases for account creation, password rest, account unlocks, security group implementation, and performed other functions as needed.
Perform the following on Dell PowerEdge Microsoft Windows Servers and Dell Microsoft Windows XP Workstations: software installation, configuration, imaging, upgrades, patching, tuning, and troubleshooting.
Setup and troubleshoot printers and other computer related peripheral
Blackberry support and installation
VTC support. Setup conference room for teleconference and video conference.

Confidential, Washington, DC

Lead Technician

Responsibilities:

Install needed software on company PC’s
Install or replace hardware into PC’s as needed
Perform troubleshooting activities to correct hardware or software malfunction
Assist in the setting up of various types of connectivity to network resources
Answer help desk phone calls. Respond to incoming inquiries at the help desk and direct problems and inquiries to appropriate departments if necessary. Provide response to help desk service request
Network Security
Configure and troubleshoot user account
Assemble and install PC electronic components, which may include circuit boards, disk drives, mass storage devices, peripheral equipment, and/or other related components

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