SUMMARY

• Accomplished IT Architect with a talent for recognizing the technological drivers of business success and embracing the emerging needs of customers and stakeholders with vigor and dedication.
• Expertise in OSS/BSS Architecture, IT Governance, IT Infrastructure, Networks, Products and OSS/BSS of large communication providers and the full lifecycle development method of a CMMI Level 5 capable IT service provider.
• Analytical thinker with an innovative perspective in successfully devising and implementing costs - TEMPeffective solutions to vexing concerns.
• Experienced in facilitating the development of comprehensive solutions through the integration of complex application, data, middleware and system software components to support prioritized Business and IT requirements.
• Adept at learning new emerging technologies and translating a company’s business requirements into necessary technical functions. Avid team player with strong leadership experience, superior communication skills and a talent to interact with all levels of a team. Areas of expertise include:

TECHNICAL SKILLS

Process Modeler: Casewise

Process Frameworks: ITIL, COBIT

Process Development Frameworks: eTOM

Architecture Frameworks: J2EE

Applications: Office, Visio, Notes

Modeling: Confidential Rational Software Architect

Languages: XML, UML

Full Life Cycle Development Methodologies: Confidential GS Method, Confidential RUP, AT&T IT UP

Packages - ConceptWave Order Care, Integraph’s G/Comms

Requirements Management: Confidential Requisite Pro

Defect Management: HP Quality Center, Confidential ClearQuest, JIRA

Test Management: HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential, NJ

Responsibilities:

• Wrote the SPP/NEAM Use Cases that described the interaction of SPP/NEAM with IPCAS, EVAS, SMX, BVoIP, INSTAR-AMS, and GCP for the Voice Dynamic Network Applications (VDNA) Enterprise Migration project designed to define a means to migrate VDNA Enterprise Customers off the legacy Sylantro based VDNA Application Server platform, IPCAS and onto the Broadsoft Broadwork based Enhanced VDNA Application Server (EVAS) platform
• Wrote the Driver Use Cases that tied the User Interface Use Cases with those pertaining to communication with Network Provisioning
• Produced the Confidential for SPP/NEAM part that communicated with the Network Systems
• Mapped the SR to Confidential in RequisitePro

IT Architecture,

Confidential, NJ

Responsibilities:

• Led the Confidential for CoA Same Day Repeat initiative to add an account flag in CoA and RTCT (Real Time Coaching Tool) BSS identifying “Same Day Repeat Callers” into Verizon’s Sales Call Centers, to show front line reps a visible “Same Day Repeat “ icon.
• Led the Confidential for Confidential Sales, Repair, and Dispatch Caller Alerts initiative to display alerts in CoA, RTCT, iCAD, vMobile, and Cofee Dispatch BSS/OSS in ‘stages’ based on configurable number of calls or tickets for a customer within a configurable time duration, to show front line reps a visible “ Confidential Caller” icon.
• Led the Confidential for FiOS Internet 50 and 75 Mbps Drop Ship Process Enhancements initiative to Improve customer’s personal WiFi network performance by providing 802.11N BHR router free for New FiOS Internet customers ordering 50 & 75 Mbps service and giving the existing customers the option to upgrade to 802.11N router in all sales channels with installment billing and fix the process and BSS/OSS system problems when a customer returns the Verizon owned primary router after purchasing the additional router or when the data service is disconnected.

Confidential,

Responsibilities:

• Elicited, documented, and base lined the Business (BRD) and System (SRD) Requirements for the OneAT&T ARES Upgrade OSS project to upgrade the Engineering Design Tool for outside plant used by AT&T Construction & Engineering in the Midwest and West from a CAD-based environment to a technologically superior spatial platform -Integraph’s G/Comms
• Performed gap analysis with Business and IT Teams
• Identified the external interfaces to the system using AT&T’s MOTS System Repository and validating wat TEMPhas been documented in the repository with AT&T IT.
• Established baselined BRD and SRD and Traceability in Requisite Pro Requirements Management System
• Managed changes to baselined BRD and SRD following AT&T’s IT UP Change Management process
• Designed and Implemented the SharePoint site for the Business Team communications
• Coordinated the Design, Test Case, and Checklist reviews by the Business Team
• Co-authored the UAT and Migration Test Plans
• Managed the Migration Test Pilot
• Worked with AT&T’s Centralized Test Management Group to device a way to use HP Quality Center for UAT Test Management and Management Reporting

Confidential,

Responsibilities:

• Elicited and Documented the End-to-End BSS/OSS Systems flows for Order, Pre-Order, Repair, Provisioning, Customer Support, Product Management, and Metric domain Business Scenarios for Wholesale Local, Access, and Customer Care Services associated with the Verizon’s Wireline Business sold to Frontier Communications
• Elicited and Documented the hardware specifications and deployment configurations of BSS/OSS systems that collaborate to realize the Business Scenarios

Solution Architect,

Confidential,

Responsibilities:

• Elicited and documented the application, infrastructure, and integration architecture of McKesson Healthcare suite of applications used in CHS owned hospitals.
• Led the Virtualization and High Availability configuration analysis for McKesson suite of applications
• Documented the solution architecture of vendor provided solutions in the Infrastructure Packet format required by CHS Architecture Group and identified the architectural risks
• Led the design of the SSO (Single Sign On) integration solution for the Ariba OnDemand Contract Management solution which required integrating the Active Directory based autantication used by CHS to autanticate users to the CHS Confidential network with autanticating mechanism used by the Ariba OnDemand Software As a Service (SaaS) application to enable SSO login to the application.
• Led the design of the hosted QHX Catalyst application integration with the legacy PO(Purchase Order) and Requisition input system
• Led the solution design to enable automatic faxing of Physician Summary Report to the Primary Care Physicians and/or Consulting Physicians after a Confidentialt is dispositioned from ProMed system using Snapsflow and RightFax products

Confidential,

Responsibilities:

• Led the End-to-End business process flow development of important business scenarios associated with business transactions in Network Service Assurance, and Network Planning, Design, and Construction Process areas in Telstra’s IT transformation (OSS/BSS) initiative to transform the legacy IT systems and processes with industry standard COTS products.
• Formalized the process development framework and process development methodology.
• Authored a white paper on Configuration and Change Management of Business Process Artifacts and how it may be supported using Casewise Process Modeler and Rational ClearQuest Senior Consultant)
• Established the Identification and Autantication security implementation pattern for internet applications hosted in Telstra’s Internet Data Center

Confidential,

Responsibilities:

• Led the Requirements Clarification, Solution Architecture Definition, and response formulation to Fujitsu’s bid to Telstra’s NSA (Network Service Assurance) stream of the OSST(Operations Support System Transformation) project request for proposal and bid to transform Network Performance & Alarm Management systems to support Telstra’s legacy and next generation networks.

Senior Solutions Engineer,

Confidential,

Responsibilities:

• Led the requirements and solution definition of a Near Real-Time Performance Monitoring & Reporting OSS system which enabled the identification of network resources that have exceeded or about to exceed, capacity issues caused by unexpected step changes in demand and short term changes and supported a process to fill the gap between real-time capacity fault condition monitoring/alarming and long term capacity augmentation processes.
• Led the solution definition of MWAN - Application Reporting, Performance & Control to extend Telstra’s MWAN offering to support Application Reporting, Control, Application Response, Live & Baseline Reporting, & Threshold Management
• Led the solution definition of End-to-End Carriage Management based on Visual Network’s Visual Uptime Select Customer Network Management OSS technology which enhanced the customer service for Multi National Customers by providing proactive alarm monitoring, fault diagnosis, and SLA management tools to Telstra’s Global Customer Operations group so that MTTR can be decreased, costs reduced through reduction in SLA rebate payment due to reduced fault resolution time by pinpointing if the problem is in the carrier side, in the local loop, or in the customer side, increased Telstra’s competitive advantage by supporting the ability to support stringent, high risk SLA/SLG in a highly competitive global market, and allowed worldwide online access to customer’s for their VPN performance reports.
• Led the solution definition to extend reach of metro-based Telstra Wholesale Ethernet Service and features to allow customers to extend the reach of their VPNs and to allow them online portal access to performance reports, alarms, and configuration.
• Led the solution definition of Accelerated CPE - branded Solution to Sales based on an IP Capable Digital KTSs, from 2 vendors, equipment finance, carriage for PSTN and ISDN voice services and SPOA for customer support functions: CRM, OM, Activation, Assurance & Billing on one bill.

Confidential,

Responsibilities:

• Led the requirements definition, design, development and deployment of a mid range batch processing OSS system with challenging batch window and turnaround requirements to provide Telstra with the ability to manage and bill usage of retail proprietary products and bar access to products based on credit management requirements for service provider customers with a retail relationship with Telstra using PSTN IN.
• Led the design of the OSS systems architectural solution to automate the switch activation task associated with the provisioning BRI-ISDN following previously unsuccessful/abandoned efforts

Technical Architect,

Confidential

Responsibilities:

• System Integration Architecture document for Full Service Network project to offer Voice, Medium Speed Data, and High Speed Data using Telstra’s HFC Network Infrastructure for Pay TV services. The system solution to support the Fulfillment, Assurance, Billing, Customer Care and Network Creation processes integrated Telecordia’s MediaVantage suite with Telstra’s applications