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Scheduling Assistant Resume

Coopersburg, PA

SUMMARY

  • Dedicated, versatile professional with the ability to improve business operations through technology development and enhancement.
  • Expertise in large - scale data extraction, management and warehousing.
  • Versatile history with multinational corporations and small businesses. Qualifications include advanced education in biology, training in mathematics and hands-on experience as Programmer/Analyst.
  • Fast learner with knowledge of the software development life cycle and high level of technical proficiency.

AREAS OF EXPERTISE

  • Large-scale Data Management
  • Process & System Analysis
  • Data Warehousing
  • Process Analysis & Detailed Requirements Gathering
  • Documentation, Tracking & Reporting
  • Database Programming
  • User Training
  • Creative Problem Solving

TECHNICAL SKILLS

Platforms: UNIX, (Linux, SGI, SUSE), Windows (XP, NT, 98, ME, 2000)

Tools: Oracle, Microsoft Word, Excel, Access, PowerPoint, Outlook, Perl, Shell Scripting, PL/SQL, Make, C, Java, Visual Basic (VBA)

Lutron Tools: E1, QTT, BPM

PROFESSIONAL EXPERIENCE

Confidential, Coopersburg, PA

Scheduling Assistant

Responsibilities:

  • Prepare scheduling appointments for Field Service Engineers and Contractors.
  • Responsible for verifying correct scheduling information in E1, finding supporting information in QTT and in electronic and paper filing system.
  • Also verifying Purchase Orders in BPM, as well as maintaining and updating Qualifications and Territory Database in Access.
  • Working on developing a Box-based protocol for our FSE and ASC to access necessary files on their iPads instead of requiring VPN access to large data files.
  • Providing additional technical support to Scheduling as needed and time permits. (3-6 month temporary position)

Confidential

Programmer Analyst

Responsibilities:

  • Manage front-desk and store operations. Supervise and coordinate volunteers.
  • Serve as knowledgeable liaison responsible for providing insights on science center exhibits to guests.
  • Provided hardware and software support including preparing and editing reports, correspondence in VISTA for membership information.
  • Initially served in volunteer role ('09 to '11) and stepped into paid, part-time position. Manage front-desk and store operations.
  • Supervise and coordinate volunteers.
  • Serve as knowledgeable liaison responsible for providing insights on science center exhibits to guests.
  • Initially served in volunteer role and recently stepped into paid, part-time position.

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