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Senior Field Engineer Resume

Iowa City, IA

PROFESSIONAL EXPERIENCE:

Confidential, Iowa City, IA

Senior Field Engineer

Responsibilities:

  • Provided superb customer service while performing preventative maintenance, installation and repair work on mainframe & large scale color printers & supporting servers, network components and PCs; performed both circuit board and component - level repairs
  • Provided 24/7 service calls after hours (received via mobile) as well as regular site visits in eastern Iowa and Illinois; securely maintained proprietary software keys and customer privacy
  • Maintained accurate on-hand & on-site parts inventories; accurately reported repair calls and hours via PC & smart phone, attended customer meetings ensuring concerns were dealt with; perfect professional driving record

Confidential, Quad Cities, IL and Iowa City, IA

Senior Field Engineer

Responsibilities:

  • Provided superb customer service while performing preventative maintenance, installation and repair of retail & financial ATM equipment, mainframe & large scale printers & supporting servers, network components and PCs; performed both circuit board and component - level repairs
  • Provided 24/7 service calls after hours (received via mobile) as well as regular site visits in eastern Iowa and Illinois; securely maintained proprietary software keys and customer privacy
  • Maintained accurate on-hand & on-site parts inventories; accurately reported repair calls and hours via PC & smart phone, attended customer meetings ensuring concerns were dealt with; perfect professional driving record

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