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Information Technology Analyst Resume

Seattle, WA

SUMMARY

  • Provided technical assistance to 150 computer users
  • Answered questions or resolve computers problems for clients in person or via Remote Desktop Connection or via telephone or electronically
  • Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
  • CompTIA A+, Network+ certification
  • Received, imaged and deployed computers to end users
  • Maintained hardware inventory
  • Created and maintained new user accounts in Active Directory and Outlook

PROFESSIONAL EXPERIENCE

Information Technology Analyst

Confidential, Seattle, WA

Responsibilities:

  • Setup equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Set up user accounts, printers and connectivity on Mac OS machines
  • Installed image on target computer, deploy imaged machine to end user, interview user about migrating data to new machine and determine if there are any specific applications to add
  • Created asset record for new computer and edit asset record for replaced computer in Trackit inventory system
  • Created work orders on Trackit ticketing system and assigned to appropriate technician
  • Answered user inquiries regarding computer software or hardware to resolve problems
  • Installed and perform minor repairs to hardware, software, or peripheral equipment
  • Installed networked printers or directly attached to client computer

Computer Field Technician

Confidential, Seattle, WA

Responsibilities:

  • Built, deliver, and install computer hardware for small and large projects
  • Traveled to startup companies across the Pacific northwest
  • Secured orders via telephone

Hardware Engineer

Confidential, Dupont, WA

Responsibilities:

  • Tested and verified hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data
  • Monitored functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications
  • Built, tested, and modified product prototypes

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