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Senior Service Engineer Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Service Engineer

Responsibilities:

  • CNS is a service solutions provider with approximately 100 employees, providing hardware support to small and medium size companies.
  • I was hired on as the only service technician in Pennsylvania and provided the hardware support to a large University (Temple) and Health Care System (4 Temple Hospitals) in the Philadelphia area, on an on - call status (with 24/7 standby).
  • I assisted in pre-sales, and the growth and presence of CNS at the customer site. I was directly responsible for acquiring three additional hardware service contracts for the company.
  • I also supported Cisco Networking Equipment (1600, 1700, 2600, 3600,3700, series routers) located at various Sleepy’s Retail Outlets throughout Pennsylvania, Delaware, and New Jersey.
  • My responsibilities also included support of HP high-speed line printers at other customer sites.
  • I was called upon often to assist other technicians.

Confidential

Computer Science Teacher

Responsibilities:

  • I instructed adult students, in six and nine month, hands on courses, in preparation to pass the A+(Heath kit Developed Curriculum with hands on lab in addition to lecture) and Cisco CCNA Exams (Curriculum developed by Cisco Networking Academy).
  • I kept my student retention rate at 97% average.
  • My responsibilities included enhancing the course curriculum.
  • I received excellent reviews and student evaluations.
  • My student enrollment increased by word of mouth.
  • I implemented a training course — speeding profitability.
  • I was invited to teach the high school students full time, while handling the adult classes on a part time bases.
  • I was enrolled and I completed a Cisco, “Train the Trainer” course, held at Montgomery County Community College, in Blue Bell, Pa.
  • I started this position with a nighttime part time A+ class of nine students, and with my direct involvement after 2 years, I grew this to approximately 75 students in 4 classes.

Confidential

Senior Field Engineer

Responsibilities:

  • I performed hardware and software service and support in a Windows/Novell Networked environment.
  • My duties included assisting the managing of a roll out project for Verizon.
  • I was placed as the on-site hardware/software support engineer at Merrill Lynch.
  • I was selected as a senior lead engineer on several projects.
  • I was offered, and I accepted a promotion to sales representative.
  • I won an Iomega nationwide sales contest, for most units sold in a quarter.
  • I increased revenues at the assigned customer site (GMAC) by approximately 25%.
  • I was transferred to Compucom’s office in Paulsboro, New Jersey as the lead sales rep managing three other sales reps, in charge of approximately 50 accounts.

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