Senior Service Engineer Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Service Engineer

Responsibilities:

CNS is a service solutions provider with approximately 100 employees, providing hardware support to small and medium size companies.
I was hired on as the only service technician in Pennsylvania and provided the hardware support to a large University (Temple) and Health Care System (4 Temple Hospitals) in the Philadelphia area, on an on - call status (with 24/7 standby).
I assisted in pre-sales, and the growth and presence of CNS at the customer site. I was directly responsible for acquiring three additional hardware service contracts for the company.
I also supported Cisco Networking Equipment (1600, 1700, 2600, 3600,3700, series routers) located at various Sleepy’s Retail Outlets throughout Pennsylvania, Delaware, and New Jersey.
My responsibilities also included support of HP high-speed line printers at other customer sites.
I was called upon often to assist other technicians.

Confidential

Computer Science Teacher

Responsibilities:

I instructed adult students, in six and nine month, hands on courses, in preparation to pass the A+(Heath kit Developed Curriculum with hands on lab in addition to lecture) and Cisco CCNA Exams (Curriculum developed by Cisco Networking Academy).
I kept my student retention rate at 97% average.
My responsibilities included enhancing the course curriculum.
I received excellent reviews and student evaluations.
My student enrollment increased by word of mouth.
I implemented a training course — speeding profitability.
I was invited to teach the high school students full time, while handling the adult classes on a part time bases.
I was enrolled and I completed a Cisco, “Train the Trainer” course, held at Montgomery County Community College, in Blue Bell, Pa.
I started this position with a nighttime part time A+ class of nine students, and with my direct involvement after 2 years, I grew this to approximately 75 students in 4 classes.

Confidential

Senior Field Engineer

Responsibilities:

I performed hardware and software service and support in a Windows/Novell Networked environment.
My duties included assisting the managing of a roll out project for Verizon.
I was placed as the on-site hardware/software support engineer at Merrill Lynch.
I was selected as a senior lead engineer on several projects.
I was offered, and I accepted a promotion to sales representative.
I won an Iomega nationwide sales contest, for most units sold in a quarter.
I increased revenues at the assigned customer site (GMAC) by approximately 25%.
I was transferred to Compucom’s office in Paulsboro, New Jersey as the lead sales rep managing three other sales reps, in charge of approximately 50 accounts.