Tivoli Engineer Resume San Diego, CA - Hire IT People

SUMMARY:

Highly - motivated professional focused on customer satisfaction and results that exceed expectations.
Established history of providing solutions to complex problems including incident, problem and change management.
Demonstrated ability to deliver within tight time-constraints and on budget while having soft skills of a senior consultant.
Detail-oriented and dedicated to excellence. Works well individually or in a team environment.
Proven communication and interpersonal skills with management, peers, and customers.

KEY SKILLS:

Proficient or familiar with an array of programming languages, concepts and technologies, including: Windows, UNIX, Linux (BSD, Redhat, etc), iSeries, ZSeries PostgreSQL, DB2 IBM Tivoli Netcool Core

Advanced Network Skills: SQL Server, MySQL Perl, Python, JavaScript IBM Tivoli

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Tivoli Engineer

Responsibilities:

Responsible for rollout of solution to monitor for incidents and map them into problems
Tool Implemented:
ITM 6.x solution to upgrade ITM 5.x.
Deployed application monitoring agents (MS Exchange, Oracle Agent, VMware Agent).
Integration setup for automated determination of incident into problem management by integrating ITM with Remedy ticketing.
Change Management responsibilities included custom agent projects including planning, development, and deployment to production.
Solutions were configured to highly custom situations.
On call consistently with vendor support to address break/fix situations.
Managed incident and problems for Data Warehouse solution.
Typical incidents/problems revolved around including security patches, bug fixes, and other critical updates.

Confidential, Dallas, TX

Senior Tivoli Engineer

Responsibilities:

Incident Management Tools
Deployed, configured, and maintained Tivoli Netcool Omnibus Core (Monitoring Server, Probes, Gateways, WebGUI)
Deployed, configured, and maintained IBM Tivoli Monitoring (TEMS, TEPS, TDW)
Deployed, configured, and maintained ITCAM for Internet Service Monitoring
Deployed, configured, and maintained ITCAM for Applications (Oracle, WebSphere)
Problem Management Tools
Maintained customer Impact implementation including updating policies and maintaining Impact data sources
Managed development and deployment of custom scripts (Perl, Bash, KSH)
Managed integration with multiple end customer Help Desk solutions and automated translation from Incident to Problem Management including: Remedy, Peregrine, Clarify and others
Maintained regular communication with customers via weekly teleconferences
Provided Root Cause Analysis (RCA) for production issues including vendor escalation where necessary
On Call for Vendor Support to address break/fix situations
Managed event reporting databases (DB2,MySQL,Oracle)
Installed software upgrades, as needed, including security patches, bug fixes, and other critical updates.
Provided 24x7 support for customers

Confidential

Tivoli Engineer

Responsibilities:

Remotely assisted customers in diagnosing and troubleshooting software issues.
Escalated and tracked bug fixes to vendors.
Tracked hourly work with IBM/Maximo ticketing system.
Assisted customers in obtaining software and documentation for purchased software.
Provided 24x7 support for customers.

Confidential, Chicago, IL

Consultant

Responsibilities:

Implemented Tivoli operations management software and BMC software at customer sites.
Actively participated in determining scope and level of effort required for new projects.
Advised management and team members of risks associated with technologies and implementation approaches, and identified methods of risk mitigation.
Assisted in identifying and resolving software and hardware issues throughout implementations.
Created project handover documentation for customer reference.

Web Designer

Confidential

Responsibilities:

Worked with management team to develop page structure and layout.
Developed flash animations and active components for the site.
Developed a customer feedback cycle to integrate enhancements.

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Tivoli Engineer Resume

San Diego, CA

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