Software Distribution Analyst, Resume, Trenton, NJ - Hire IT People

CAREER OBJECTIVE

To obtain a permanent technical support position wif a growing, technologically advanced, and stable organization; dis will allow me to utilize my al background and vast computer skills.

TECHNICAL SKILLS

Windows 3.1/ 95/ 98/ME/NT/2000/XP/Vista/7.0
MAC, DOS, Novell Netware4.1, Lotus Notes
Alloy, HP Service Manager Client/Web Vantive32/8.5.3, Vantive Lite
Mainframe applications/CICS
Netscape/ IE/FireFox
Tuner Administrator Tool
Winzip, PCAnywhere/SMS Remote Control
McAfee/Norton AntiVirus
RSA Ace Server, Norton Utilities, Nortel Networks
Cisco Secure ACS v3.0 tool
VDI, Marimba Tool, NetMeeting
Active Directory
Marimba/SMS/SCCM

PROFESSIONAL EXPERIENCE

Software Distribution Analyst

Confidential, Trenton, NJ

Responsibilites

Support and Responsible for deployment using AD to successfully distribute software to targeted client workstations, subscribing package/installing/repair/updating using Marimba.
Installed and configuring security software on servers

Information Technology Specialist

Confidential, Trenton, NJ

Responsibilities:

Control and/or implement/maintenance maintain highly technical operating system
Optimum utilization of available hardware/software
Using comprehensive knowledge of teh operating system function
Development, implementation, and maintenance of multi - network software & hardware
Maintenance of centralized, decentralized, and remote network services,
Network security, data integrity, network performance monitoring, network problems
Resolution and user support. Does other related duties as need
Used Windows Remote and Netmeeting to connect to remote users machines
Help wif creating documents for Ms Office 2010 and Windows 7.

Field Technician

Confidential, NJ

Responsibilities:

Replacing hard drives, system boards, LCDscreen, memory, palmrestand other parts
Checking Worldwide Online ticketing system for new customer calls and then check if parts delivery to Fedex.
Call customer to schedule date/time to come out to fix teh problem.
Drove locally and distance to troubleshoot/repair equipment for business/customers.
Installed software, updated bios, imaging.
Repair and test computer and if after changing parts does not fixed problem. Troubleshoot while on site if need to contact Dell support.
Provide excellent customer service while on a customer site under pressure
Complete 2-7 service calls per business day
Support imaging and deploying PCs to users

Confidential, NJ

Responsibilities:

Project Work - Installing RLS and Radio Link servers
Installing/Setup and testing phones
Installing hardware/software
Support imaging and deploying PCs to users

Desktop Support

Confidential, NJ

Responsibilities:

Project Work - Imaging PC/Laptop/Toughbook
Installing Memory, Video Card, Hardware/Software
Setup PC/laptop, Network printers and servers
Phone Site Survey for setup Phone Center & Computer Room
Setup network and installing hardware/software
Installing/setting up Lotus Notes/Sametime/Windows Vista/Win 7
Support hardware/software
Support imaging and deploying PCs to users

Help Desk Support

Confidential, Philadelphia, PA

Responsibilities:

Application support - MS Office/Outlook/Project, MS, Windows 3.1/NT4.0/95/98/Vista, MAC, Netscape/IE, Lotus Notes, Visio, Winzip, NetMeeting
Troubleshoot remote access and blackberry issues (Cable, DSL, ISDN, LinkSys Router, VPN, me-Mail)
Password reset for Win NT, Novell, Outlook/OWA, Medicare ID, Mainframe applications, Secured ID cards, Citrix
Used SMS Remote Control to resolve issues that can’t be resolve over teh phone and for assisted calls
Assisted wif login to applications and setup/installing PC/laptop, applications and hardware
Handled E-commerce calls-assisted callers wif logon to submitted claims
Worked online cases open through Online Vantive/HP Service Manager
Trained new/existing employees on teh new/old procedures for handling different accounts
General hardware support, Handled internal support for coworkers
Used Marimba to push multiple applications to multiple PC's
Used Marimba to check wat applications where already installed on PC's

Technical Support Generalist

Confidential, Paulsboro, NJ

Responsibilities:

Application support - MS Office/Outlook/Project 95/97/2000, Windows 3.1/NT4.0/95/98, MAC, Netscape/IE, Lotus Notes, Visio, Winzip, Netmeeting
Troubleshoot remote access issues (Dial-up networking, VPN, OWA)
Password reset issues WinNT, Novell, Outlook, OWA, and Mainframe
Walked users through re-imaging PC and installing Office application
Trained new employees on teh procedures for handling different accounts.
General hardware support
Used Windows Remote and Netmeeting to connect to remote users machines

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Software Distribution Analyst, Resume

Trenton, NJ

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