SUMMARY

• IT professional with four years of experience in data management and system support.
• BA in Management Information Systems, currently working toward a MS in Computer Science.
• Known for being able to communicate effectively, accomplish goals on time, paying attention to detail and being efficient.
• Employs experience and knowledge to ensure optimal and secure IT systems.

TECHNICAL SKILLS

Languages: Java, C++, Visual Basic

Web Development: HTML, MS FrontPage

Applications: MS Office, Project, Visio

Databases: MS Access, Oracle, SQL

PROFESSIONAL EXPERIENCE

Confidential, Tuxedo, MD

System Administrator Assistant

Responsibilities:

• Maintain and troubleshoot mobile wireless connections for 17 motor coaches.
• Assist Goldline staff with workstation setup, upgrade and low level system support.
• Ensure that all mobile devices and cell phones are configured correctly.
• Prioritize all technical issues at DC location and relay information to System or Software Administrator if required.
• Work closely with System Administrator to diagnose network issues at MD location.

Confidential

Certified On - Site Resident Technician

Responsibilities:

• Perform hardware and software installations and upgrades to increase speed and performance of customer computer systems.
• Remove viruses and malware from customer PC's to ensure system security.
• Perform data transfers, back-ups and system recoveries.
• Assist customers in determining the best product and service solutions for their needs.
• Perform on-site troubleshooting, diagnostic and system set up services.
• Work closely with sales team to meet sales standards.
• Work with other technicians to ensure completion of work orders within approved turnaround time.

Confidential

Plan Analyst

Responsibilities:

• Researched and analyzed plans, providers, pharmacy benefit managers and suppliers to ensure current and accurate databases.
• Decoded Bin and Group data with plans to increase granularity and ensure accuracy.
• Resolved inconsistencies in data through the use of managed care tools and databases.
• Communicated with providers to research new / additional plan changes and effectively integrated this information to up to date and accurate databases.
• Expedited completion of client deliverables such as the creation of Medicare D database to assist clients in marketing and decision making.