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System Administrator Assistant Resume

Tuxedo, MD


  • IT professional with four years of experience in data management and system support.
  • BA in Management Information Systems, currently working toward a MS in Computer Science.
  • Known for being able to communicate effectively, accomplish goals on time, paying attention to detail and being efficient.
  • Employs experience and knowledge to ensure optimal and secure IT systems.


Languages: Java, C++, Visual Basic

Web Development: HTML, MS FrontPage

Applications: MS Office, Project, Visio

Databases: MS Access, Oracle, SQL


Confidential, Tuxedo, MD

System Administrator Assistant


  • Maintain and troubleshoot mobile wireless connections for 17 motor coaches.
  • Assist Goldline staff with workstation setup, upgrade and low level system support.
  • Ensure that all mobile devices and cell phones are configured correctly.
  • Prioritize all technical issues at DC location and relay information to System or Software Administrator if required.
  • Work closely with System Administrator to diagnose network issues at MD location.


Certified On - Site Resident Technician


  • Perform hardware and software installations and upgrades to increase speed and performance of customer computer systems.
  • Remove viruses and malware from customer PC's to ensure system security.
  • Perform data transfers, back-ups and system recoveries.
  • Assist customers in determining the best product and service solutions for their needs.
  • Perform on-site troubleshooting, diagnostic and system set up services.
  • Work closely with sales team to meet sales standards.
  • Work with other technicians to ensure completion of work orders within approved turnaround time.


Plan Analyst


  • Researched and analyzed plans, providers, pharmacy benefit managers and suppliers to ensure current and accurate databases.
  • Decoded Bin and Group data with plans to increase granularity and ensure accuracy.
  • Resolved inconsistencies in data through the use of managed care tools and databases.
  • Communicated with providers to research new / additional plan changes and effectively integrated this information to up to date and accurate databases.
  • Expedited completion of client deliverables such as the creation of Medicare D database to assist clients in marketing and decision making.

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