System Administrator Assistant Resume Tuxedo, MD - Hire IT People

SUMMARY

IT professional with four years of experience in data management and system support.
BA in Management Information Systems, currently working toward a MS in Computer Science.
Known for being able to communicate effectively, accomplish goals on time, paying attention to detail and being efficient.
Employs experience and knowledge to ensure optimal and secure IT systems.

TECHNICAL SKILLS

Languages: Java, C++, Visual Basic

Web Development: HTML, MS FrontPage

Applications: MS Office, Project, Visio

Databases: MS Access, Oracle, SQL

PROFESSIONAL EXPERIENCE

Confidential, Tuxedo, MD

System Administrator Assistant

Responsibilities:

Maintain and troubleshoot mobile wireless connections for 17 motor coaches.
Assist Goldline staff with workstation setup, upgrade and low level system support.
Ensure that all mobile devices and cell phones are configured correctly.
Prioritize all technical issues at DC location and relay information to System or Software Administrator if required.
Work closely with System Administrator to diagnose network issues at MD location.

Confidential

Certified On - Site Resident Technician

Responsibilities:

Perform hardware and software installations and upgrades to increase speed and performance of customer computer systems.
Remove viruses and malware from customer PC's to ensure system security.
Perform data transfers, back-ups and system recoveries.
Assist customers in determining the best product and service solutions for their needs.
Perform on-site troubleshooting, diagnostic and system set up services.
Work closely with sales team to meet sales standards.
Work with other technicians to ensure completion of work orders within approved turnaround time.

Confidential

Plan Analyst

Responsibilities:

Researched and analyzed plans, providers, pharmacy benefit managers and suppliers to ensure current and accurate databases.
Decoded Bin and Group data with plans to increase granularity and ensure accuracy.
Resolved inconsistencies in data through the use of managed care tools and databases.
Communicated with providers to research new / additional plan changes and effectively integrated this information to up to date and accurate databases.
Expedited completion of client deliverables such as the creation of Medicare D database to assist clients in marketing and decision making.