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Sr. Network Operations Center Engineer Resume

Detroit, MI


  • Dynamic and experienced network engineer with sound knowledge of monitoring and troubleshooting network communication systems.
  • Seeking a responsible position with a view to utilize my skills towards professional growth and development.
  • Around 6 years of professional experience in designing, deploying and troubleshooting Networking and Security, including hands - on experience in providing network installation, network integration, network support, and analysis for a broad range of LAN/WAN communication systems.
  • Good knowledge of Cisco Routers and Switches.
  • Thorough knowledge of OSI & TCP/IP layered architecture.
  • Comprehensive knowledge of network security, Cisco technologies, and telecommunications and data communications networks.
  • Good understanding of Routing Protocols & LAN Switching.
  • In-depth knowledge of network monitoring, SNMP monitoring systems, network equipment, and network operation techniques.
  • Good knowledge in monitoring & troubleshooting SONET, DWDM, ETHERNET, and data communications networks.
  • Sound knowledge of VOIP, TCP/IP Internetworking, PBX Trunking and translations.
  • Working with the NOC Management team on Projects and be assigned tasks/goals specific to improvements within the Global NOC organization.
  • Extensive knowledge of switching, routing, and cisco routers technologies.
  • Comprehensive knowledge of network troubleshooting, monitoring and maintaining firewalls & remote servers.
  • Possess strong analytical, troubleshooting, and customer service skills.
  • Good team player along with strong ethics, quick learner, strong communication and presentation skills.
  • Providing input into the improvement, design, development, documentation, and testing, of all monitoring tools used by both the NOC Tier2, and NOC Tier1, teams for all systems.
  • Ability to communicate efficiently with excellent management and organizational skills.
  • Passionate about keeping abreast with new technologies, adept at root cause analysis and finding optimal solution.


Cisco Routers: 4431, 4421, 3925, 2901, 2911, 2821, 2010 Routers.

Routing Protocols: EIGRP, OSPF, BGP, Static route.

Cisco Switches: Nexus: 9732, 5672, 5596, 5548 Catalyst: 3850, 2960.

LAN Technologies: Ethernet, Fast and Gigabit Ethernet, LWAPs.

WAN Technologies: HDLC, PPP, ISDN Frame Relay, VPN.

Switching Technologies: VLANs, Inter VLAN routing and Port Channels, VTP, Spanning Tree Protocols like PVST+, RSTP+, Ether-Channel.

Network Security: Cisco ASA and PIX 525 Firewalls, ACL, IPsec.

VPN Technologies: GRE Tunneling, Remote Access VPN, Site-to- Site VPN.

Applications: Cisco Prime, Network Node Manager i (NNMi), NetSecure CRT, Putty, Netscout nGeniusONE, nGeniusPULSE, Graylog, ProVision Client, Cisco Transport Controller (CTC), Cisco ISE, Infoblox, Cisco ACS, AirControl, SNMP, Doppler, ABB SuprOS, Cisco Unified Communications Manager (CallManager), Cisco Unity Connection Administration.

Tunneling Protocols: L2TP, IPsec, PPPoE, GRE, MPLS, IEEE 802.1Q.

Ticketing Systems: ServiceNow, CA Service Desk Manager, Maximo.


Confidential, Detroit, MI

Sr. Network Operations Center Engineer


  • Hands on experience and demonstrated knowledge on the Routing & Switching, Network Management, Load Balancing, Wireless Networking, VoIP & knowledge on the TCP/IP model.
  • Resolve complex or critical infrastructure incidents and problems. Ensure all related incidents and problems are appropriately resolved.
  • Analyze problems, perform troubleshooting, communicate with site technicians and other data engineers, and track problems through resolution. Also troubleshooting connectivity problems to the customer edge.
  • Experience of IP addressing, administrating subnets and various routing models. Also designing and configuring of switches for VLANS and inter-switch communications.
  • Monitoring and troubleshooting alarms on enterprise system management applications like Network Node Manager i (NNMi).
  • Responsible for designing, implementing and monitoring various networking devices, provides planning and time estimates for own assignments.
  • Provides Design, Deployment and level 3 engineering support for technologies which may include microwave, WiMAX, structured cabling, satellite, mesh technologies, radio.
  • Perform diagnosis via SSH, TELNET on problems related to network, system, and service failures on client devices.
  • Monitors change management activities to track the status of scheduled work in production environments.
  • Provides problem definition and resolution using existing procedures and may develop and enhance Engineering procedures.
  • Responsible for providing ongoing infrastructure support, analyzing network use/design and participates in future planning of infrastructure.
  • Performed the tasks of providing network operations support at client site.
  • Hands on experience in troubleshooting Cisco Wireless LAN controllers and Wireless Access points.
  • Driving Service MTTR, Knowledge Upskill and Continuous Improvements. Attending daily management Quality Call to speak to NOC related events/incidents.
  • Provides configurations for telecommunications infrastructure and provides installation assistance for new applications and business projects to ensure integration into the existing infrastructure.
  • Consults with application teams on proper design and use of technologies and tools.
  • Provides input on configurations for telecommunications infrastructure support.
  • Handled responsibilities of providing 24x7 networking support in production environment.
  • Performed the tasks of monitoring network performance by using standard management tools.
  • Handled responsibilities of monitoring network traffic, installing network equipment, and maintaining data networking systems.
  • Handle network administration tasks as well as analysis of data communications networks
  • Coordinated with senior level engineering group and site contacts for resolving all technical issues.
  • Evaluated policies and technical procedures and updated processes whenever required.
  • Substantial understanding of synchronization network as well as DWDM and CWDM.
  • Monitored network devices like routers, servers, switches, Palo Alto Firewalls, Juniper Firewalls & Cisco PIX Firewalls using Network Node Manager i (NNMi).
  • Prepared SWI’s for many Network Operation Center Tools/ Applications.
  • Also created many flow processes maps for day-to-day operations at our Network Operations Center.

Confidential, East Peoria, IL

Network Engineer


  • Troubleshooting network systems and performance, and remediating issues professionally and concisely.
  • Implemented and Configured IP Routing Protocols such as RIP, EIGRP.
  • Implemented and configured LAN Protocols: Ethernet, VLANs, VTP and STP.
  • Extensive knowledge in configuring and troubleshooting Layer 3 Interior Gateway Routing protocols such as Link-State routing protocols (OSPF and IS-IS), Distance Vector routing protocols (RIPv1, RIPv2 and EIGRP), Static Routing, Default Routes, and Exterior Gateway Routing Protocol (BGP).
  • Worked with Remedy Ticketing tool in maintaining and keep a track of logs/monitor.
  • Designed and implemented IP Addressing, Sub netting, Route Summarization and Route Distributions.
  • Monitoring the Servers and Networks.
  • Experience with Cisco Wireless LAN Controllers (5760, 5508, 5520) Cisco Access Points (3502, 3602, 3702, 3802, 4800).
  • Handle the tasks of developing cisco architecture and networking platforms.
  • Worked on Infoblox for creating the DNS entries, A records and CNAMEs.
  • DNS Updates/Removals/New Adds via InfoBlox DNS Appliance.
  • Perform responsibilities of analyzing network topologies and identifying network performance issues.
  • Handle the tasks of providing support in network acquisition and analyzing network traffic requirements.
  • Configuration of CISCO Routers (3600, 4000, 7200, 7600 Series) and 3550, 4500 series switches.
  • Worked on installation, maintenance, and troubleshooting of LAN/WAN (ISDN, Frame relay, NAT, DHCP, TCP/IP).
  • Monitoring performance of network and servers to identify potential problems.
  • Involved in network monitoring, alarm notification and acknowledgement.
  • Supported Infoblox appliances grid environment for DNS, DHCP and IP Address Management tools (IPv4).
  • Involved in troubleshooting of DNS, DHCP and other IP conflict problems.
  • Performing RIP, OSPF, BGP, EIGRP routing protocol administration.
  • Preparing feasibility reports for various upgrades and installations.
  • Other responsibilities included documentation and support other teams.


System/Network Administrator


  • Enhanced abilities to install and maintain Microsoft Exchange and worked extensively on different applications.
  • Created network diagrams under senior Network Engineers using the Microsoft Visio.
  • Preparing Client Machines for users with Operating Systems, Software, antivirus and required utilities and mailing clients etc.
  • Perform daily maintenance, troubleshooting TCP/IP problems, configuration, and installation of all network components and connectivity Issues.
  • Physical cabling, IP addressing, Wide Area Network configurations (Frame-relay and ATM).
  • TCP/IP network planning, Implementation and Management with subnets.
  • Enabled SNMP traps for our Cacti Monitoring tool to monitor traffic and check the regular health of Servers and Network Devices
  • Switching (Ethernet) related tasks included implementing VLANS and configuring ISL trunk on Fast-Ethernet channel between switches.
  • Providing support for advanced level and on-call support for a large variety of networks, systems, and infrastructures.
  • Configured Site-to-Site IPsec VPN tunnels to peer with different clients and each client having different specifications of Phase 1 and Phase 2 policies using Cisco ASA 5500 series firewalls.
  • Worked on Route-Reflectors to troubleshoot BGP issues related to customer route prefixes also route filtering using Route-maps.


Network Engineer


  • Worked with full responsibilities on installation and testing of network equipment.
  • Troubleshot network issues on routing, switching, and OSI stack including RIP, EIGRP, OSPF, ARP, STP, VLAN, HTTP, DNS, DHCP, and FTP.
  • Troubleshooting & resolving hardware, software, and internet connectivity issues of the computer networks.
  • Consults with application teams on proper design and use of technologies and tools.
  • Responsible for the ongoing infrastructure support, analyzing network use/design and participates in future planning of infrastructure.
  • Upgrading & maintenance of software and hardware of staff machines.
  • Provides configurations for telecommunications infrastructure and provides installation assistance for new applications and business projects to ensure integration into the existing infrastructure.
  • Provides support for VOIP and Cisco phones - specific building phones, setting up voicemails and password resets for the end-users.

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