Windows Incident Management Engineer Resume Dallas, TX - Hire IT People

SUMMARY:

IT professional with experience administering Windows, Linux and VMWare cloud virtualization.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Windows Incident Management Engineer

Responsibilities:

Follow ITIL guidelines for responding to alerts for Microsoft Windows servers
Administer Windows Servers (NT, 2000, 2003, 2008, 2012)
VMWare for data center virtualization
Troubleshoot backup issues on Windows servers
Troubleshoot SQL jobs
Upgraded VMware hosts from v5.0 to v5.5
Incidents include alerts for Windows clustering, IIS, Citrix,
Implement scheduled changes to internal and customer servers
Windows patch management using command - line scripts, WSUS and SCCM
Consistently leads in closed ticket count
Create and administer user accounts, security groups, distribution groups, password resets
Identified repeating issues and worked back to their cause, reducing numbers of issues
Active sought out new products and projects to add to my responsibilities
Consistently received the highest personnel reviews from management
Learned the alert management process, assigning and receiving, to improve responsiveness
Voluntarily worked numerous clients requiring security clearance

Confidential, Dallas, TX

Systems Engineer/Systems Administrator

Responsibilities:

Administrator for multiple Microsoft Windows domains
OS: Windows 2000, Windows 2003, Windows 2008, Windows XP, Vista, 7
Installed, configure and administer Citrix Server
Installed, configured and administered Windows Software Update Service (WSUS)
Created custom Ubuntu Linux LiveCD. Disk included Cisco VPN client to connect to a Citrix desktop. This resulted in cost savings of over $1,000,000 by eliminating the need to purchase dedicated hardware for end-users
Administration of Microsoft Active Directory, WINS, DNS
Create and maintain enterprise login script written in VBScript and batch script
Administer Microsoft Configuration Manager 2007
Administer Qfiniti phone and screen recording software
Implemented server virtualization utilizing Microsoft Hyper-V
Create, deploy and administer Microsoft Windows Group Policy Objects (GPO)
Troubleshoot Active Directory, WINS, DNS, and Group Policy issues

Confidential, Jacksonville, FL

Network Engineer/Systems Administrator

Responsibilities:

Administer Citrix server farm desktops and applications
Install, configure and support Windows Servers (NT4, 2000, 2003)
Migrate branch pc’s and users from Windows NT 4.0 domain to Windows 2003 domain
Troubleshoot various computer and network issues
Install and configure Windows using Ghost disk imaging software
Install and configure network printers and clients
Troubleshoot Microsoft Outlook and Microsoft Exchange issues
Unix data extraction and data conversion process
Create and administer user accounts, security groups, distribution groups and other network administration duties
Automate administrative tasks by writing VBScripts and batch commands
Recover data from faulty hard drives using a variety of Windows and Linux data recovery software

Confidential, Jacksonville, FL

Network Engineer/Systems Administrator

Responsibilities:

Support small and medium businesses with total computer and network support
Implement and administer various network services and applications, including DNS, DHCP, WINS, Active Directory, Internet Information Server, Citrix, Microsoft Windows Terminal Services
Install, configure, administer and troubleshoot Microsoft Windows 2000 Professional, Server, Advanced Server, Windows XP, Windows 9x, as well as a large variety of user and business applications
Install, configure, diagram, administer and troubleshoot various network equipment including Watchguard firewalls, Cisco routers, Ethernet switches, Long Range Ethernet (LRE), Netopia routers
Installed DSL internet service using 802.11b wireless routers, directional antennae, and Orinoco wireless bridges and Cisco Long Range Ethernet (LRE) devices

Confidential, Jacksonville, FL

Network Engineer/Systems Administrator

Responsibilities:

Support and administer Windows, Windows Terminal Services, Microsoft Office, Lotus Notes

Confidential, Jacksonville, FL

Network Engineer/Systems Administrator

Responsibilities:

Assisted project to migrate from Token Ring to Ethernet
Project manager coordinating the migration of more than 500 users and PC’s from Windows NT 4.0 to Windows 2000 Active Directory
Install, troubleshoot and repair hardware on multiple PC platforms