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Windows Incident Management Engineer Resume

Dallas, TX

SUMMARY:

IT professional with experience administering Windows, Linux and VMWare cloud virtualization.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Windows Incident Management Engineer

Responsibilities:

  • Follow ITIL guidelines for responding to alerts for Microsoft Windows servers
  • Administer Windows Servers (NT, 2000, 2003, 2008, 2012)
  • VMWare for data center virtualization
  • Troubleshoot backup issues on Windows servers
  • Troubleshoot SQL jobs
  • Upgraded VMware hosts from v5.0 to v5.5
  • Incidents include alerts for Windows clustering, IIS, Citrix,
  • Implement scheduled changes to internal and customer servers
  • Windows patch management using command - line scripts, WSUS and SCCM
  • Consistently leads in closed ticket count
  • Create and administer user accounts, security groups, distribution groups, password resets
  • Identified repeating issues and worked back to their cause, reducing numbers of issues
  • Active sought out new products and projects to add to my responsibilities
  • Consistently received the highest personnel reviews from management
  • Learned the alert management process, assigning and receiving, to improve responsiveness
  • Voluntarily worked numerous clients requiring security clearance

Confidential, Dallas, TX

Systems Engineer/Systems Administrator

Responsibilities:

  • Administrator for multiple Microsoft Windows domains
  • OS: Windows 2000, Windows 2003, Windows 2008, Windows XP, Vista, 7
  • Installed, configure and administer Citrix Server
  • Installed, configured and administered Windows Software Update Service (WSUS)
  • Created custom Ubuntu Linux LiveCD. Disk included Cisco VPN client to connect to a Citrix desktop. This resulted in cost savings of over $1,000,000 by eliminating the need to purchase dedicated hardware for end-users
  • Administration of Microsoft Active Directory, WINS, DNS
  • Create and maintain enterprise login script written in VBScript and batch script
  • Administer Microsoft Configuration Manager 2007
  • Administer Qfiniti phone and screen recording software
  • Implemented server virtualization utilizing Microsoft Hyper-V
  • Create, deploy and administer Microsoft Windows Group Policy Objects (GPO)
  • Troubleshoot Active Directory, WINS, DNS, and Group Policy issues

Confidential, Jacksonville, FL

Network Engineer/Systems Administrator

Responsibilities:

  • Administer Citrix server farm desktops and applications
  • Install, configure and support Windows Servers (NT4, 2000, 2003)
  • Migrate branch pc’s and users from Windows NT 4.0 domain to Windows 2003 domain
  • Troubleshoot various computer and network issues
  • Install and configure Windows using Ghost disk imaging software
  • Install and configure network printers and clients
  • Troubleshoot Microsoft Outlook and Microsoft Exchange issues
  • Unix data extraction and data conversion process
  • Create and administer user accounts, security groups, distribution groups and other network administration duties
  • Automate administrative tasks by writing VBScripts and batch commands
  • Recover data from faulty hard drives using a variety of Windows and Linux data recovery software

Confidential, Jacksonville, FL

Network Engineer/Systems Administrator

Responsibilities:

  • Support small and medium businesses with total computer and network support
  • Implement and administer various network services and applications, including DNS, DHCP, WINS, Active Directory, Internet Information Server, Citrix, Microsoft Windows Terminal Services
  • Install, configure, administer and troubleshoot Microsoft Windows 2000 Professional, Server, Advanced Server, Windows XP, Windows 9x, as well as a large variety of user and business applications
  • Install, configure, diagram, administer and troubleshoot various network equipment including Watchguard firewalls, Cisco routers, Ethernet switches, Long Range Ethernet (LRE), Netopia routers
  • Installed DSL internet service using 802.11b wireless routers, directional antennae, and Orinoco wireless bridges and Cisco Long Range Ethernet (LRE) devices

Confidential, Jacksonville, FL

Network Engineer/Systems Administrator

Responsibilities:

  • Support and administer Windows, Windows Terminal Services, Microsoft Office, Lotus Notes

Confidential, Jacksonville, FL

Network Engineer/Systems Administrator

Responsibilities:

  • Assisted project to migrate from Token Ring to Ethernet
  • Project manager coordinating the migration of more than 500 users and PC’s from Windows NT 4.0 to Windows 2000 Active Directory
  • Install, troubleshoot and repair hardware on multiple PC platforms

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