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Managed Services Consultant Resume

SUMMARY

  • Hands - on technology professional with diverse experience in managing data and telecommunications services.
  • Over 20 Years of progressive experience in technology and operations management
  • Service and Support Architecture and Operations
  • Amazon, Google, and Microsoft Cloud Architecture and Operations
  • Data Center planning, design and optimization
  • Cloud-based architecture and implementation
  • Unix/Linux and Windows Server Architecture
  • VMWare, Citrix Xen and Hyper-V Virtual Infrastructure design and implementation
  • Internet Services Design and Management
  • Enterprise Messaging and Anti-spam
  • Multi-national management experience in the United States, Canada, the United Kingdom and the Netherlands

TECHNICAL SKILLS

  • Apple OSX, Linux, FreeBSD, Solaris, Microsoft Windows XP - 10, Microsoft Windows Server 2000 - 2019, Active Directory design and implementation, Hyper-V, VMware vSphere, Amazon EC2, Microsoft Azure
  • Microsoft Office, Open Office, Informatica ILM, Microsoft Project, Microsoft Visio, Microsoft Exchange Server, Microsoft SQL Server, Internet Information Server, MySQL, PostgreSQL, Zimbra, Hyperic
  • TCP/IP for Windows, Mac and Unix platforms, DNS service design and implementation, DHCP, Network firewalls, Anti-SPAM, Cisco, Vyatta and Routerboard network routing, Server virtualization and migration, VOIP
  • Server and router hardening, network security auditing, intrusion detection and prevention
  • HP Proliant maintenance and troubleshooting, Dell server and blade architecture, IBM server hardware, rack design and optimization

PROFESSIONAL EXPERIENCE

Confidential

Managed Services Consultant

Responsibilities:

  • External architecture and design resource as needed.
  • Business Continuity/Disaster Recovery design and implementation
  • Customer environment discovery and documentation
  • Resident Windows and Active Directory resource
  • Cloud and virtualization architecture

Confidential

Senior Network Consultant

Responsibilities:

  • Design and implementation of ITSM compliant internal support and Help Desk system
  • ISO 270001 compliance lead
  • Migration of company-wide telecommunications infrastructure to cloud-based VoIP system
  • Migrated customer facing web infrastructure to Amazon EC2 with multi-site VPN connectivity
  • Migrated distributed enterprise infrastructure from 6 locations in 5 states to Google and Amazon cloud services
  • Support Hyper-V based virtual desktop environment.
  • Support remote offices and home-based users.
  • Manage LAN, WAN, and SAN networks.
  • Project management for new service offerings and infrastructure upgrades.
  • Application evaluation and testing.

Confidential

Senior Network Consultant

Responsibilities:

  • Provided systems and networking platform architecture and design services to state and local government agencies.
  • Led new system architecture and design efforts in coordination with C-level state agency executives and internal IT resources.
  • VMWare and Hyper-V server farm architecture, design and implementation.
  • SAN design and implementation and capacity planning.
  • Large scale Active Directory design and implementation for distributed, multi-tenant environment.
  • Microsoft SCCM implementation with 3rd Party application updates.
  • Network security design and documentation.
  • Deep network security and systems vulnerability assessments.
  • Exchange server design, implementation and cloud migrations
  • SCADA network architecture and implementation for water and irrigation systems.
  • Large scale wireless network design and site assessments.

Confidential

Manager, Information Services

Responsibilities:

  • Reorganized IT Department to conform to ITIL/ITSM standards for tools and processes.
  • Integrated Campus View student management application with Active Directory, Microsoft Office 365, and Moodle to drive student account management from a single database.
  • Created delegated Active Directory interfaces to allow Work Study students to resolve account issues without being assigned Administrator privileges.
  • Implemented end-user self-service for account resets.
  • Re-structured Student Work-Study program to focus on industry best practices and operational skills.

Confidential

Senior Project Manager

Responsibilities:

  • Rescued $3.7 Million internal project, brought back on schedule and under budget in 3 months.
  • Architected and implemented large-scale data repository to store historical patient health records and billing data from multiple platforms and applications under a unified query interface.
  • Created cross-departmental group to manage Informatica toolset.
  • Designed server and network architecture for shared Informatica platform.
  • Financial analysis to find “recovered” funds as applications are archived and decommissioned.
  • Built and developed a new department to manage on-going application decommissioning and archiving.

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