Managed Services Consultant Resume

SUMMARY

Hands - on technology professional with diverse experience in managing data and telecommunications services.
Over 20 Years of progressive experience in technology and operations management
Service and Support Architecture and Operations
Amazon, Google, and Microsoft Cloud Architecture and Operations
Data Center planning, design and optimization
Cloud-based architecture and implementation
Unix/Linux and Windows Server Architecture
VMWare, Citrix Xen and Hyper-V Virtual Infrastructure design and implementation
Internet Services Design and Management
Enterprise Messaging and Anti-spam
Multi-national management experience in the United States, Canada, the United Kingdom and the Netherlands

TECHNICAL SKILLS

Apple OSX, Linux, FreeBSD, Solaris, Microsoft Windows XP - 10, Microsoft Windows Server 2000 - 2019, Active Directory design and implementation, Hyper-V, VMware vSphere, Amazon EC2, Microsoft Azure
Microsoft Office, Open Office, Informatica ILM, Microsoft Project, Microsoft Visio, Microsoft Exchange Server, Microsoft SQL Server, Internet Information Server, MySQL, PostgreSQL, Zimbra, Hyperic
TCP/IP for Windows, Mac and Unix platforms, DNS service design and implementation, DHCP, Network firewalls, Anti-SPAM, Cisco, Vyatta and Routerboard network routing, Server virtualization and migration, VOIP
Server and router hardening, network security auditing, intrusion detection and prevention
HP Proliant maintenance and troubleshooting, Dell server and blade architecture, IBM server hardware, rack design and optimization

PROFESSIONAL EXPERIENCE

Confidential

Managed Services Consultant

Responsibilities:

Confidential

Senior Network Consultant

Responsibilities:

Design and implementation of ITSM compliant internal support and Help Desk system
ISO 270001 compliance lead
Migration of company-wide telecommunications infrastructure to cloud-based VoIP system
Migrated customer facing web infrastructure to Amazon EC2 with multi-site VPN connectivity
Migrated distributed enterprise infrastructure from 6 locations in 5 states to Google and Amazon cloud services
Support Hyper-V based virtual desktop environment.
Support remote offices and home-based users.
Manage LAN, WAN, and SAN networks.
Project management for new service offerings and infrastructure upgrades.
Application evaluation and testing.

Confidential

Senior Network Consultant

Responsibilities:

Provided systems and networking platform architecture and design services to state and local government agencies.
Led new system architecture and design efforts in coordination with C-level state agency executives and internal IT resources.
VMWare and Hyper-V server farm architecture, design and implementation.
SAN design and implementation and capacity planning.
Large scale Active Directory design and implementation for distributed, multi-tenant environment.
Microsoft SCCM implementation with 3rd Party application updates.
Network security design and documentation.
Deep network security and systems vulnerability assessments.
Exchange server design, implementation and cloud migrations
SCADA network architecture and implementation for water and irrigation systems.
Large scale wireless network design and site assessments.

Confidential

Manager, Information Services

Responsibilities:

Reorganized IT Department to conform to ITIL/ITSM standards for tools and processes.
Integrated Campus View student management application with Active Directory, Microsoft Office 365, and Moodle to drive student account management from a single database.
Created delegated Active Directory interfaces to allow Work Study students to resolve account issues without being assigned Administrator privileges.
Implemented end-user self-service for account resets.
Re-structured Student Work-Study program to focus on industry best practices and operational skills.

Confidential

Senior Project Manager

Responsibilities:

Rescued $3.7 Million internal project, brought back on schedule and under budget in 3 months.
Architected and implemented large-scale data repository to store historical patient health records and billing data from multiple platforms and applications under a unified query interface.
Created cross-departmental group to manage Informatica toolset.
Designed server and network architecture for shared Informatica platform.
Financial analysis to find “recovered” funds as applications are archived and decommissioned.
Built and developed a new department to manage on-going application decommissioning and archiving.