Technical Support Specialist Manager Resume

OBJECTIVE:

To bring exceptional computer skills in conjunction with strong communication and analytical abilities to a team.

TECHNICAL SKILLS

Proficient: C, C++, C#, Perl, ASP.NET, HTML 4.0, XHTML, SQL

Exposure: Java, CFML, Java Script, XML, Visual Basic

Operating Systems: Windows Server 2003 - 08, 9x-XP,windows 7, UNIX, Linux

Application Packages/Developmental Tools: Visual Studio, Macromedia Studio MX, MS Access

Networking / Sys. Admin: Win 2003-2008 Server, MS Exchange Server 2003, Active Directory, TCP/IP, IIS, SQL Server 2005-08.

PROFESSIONAL EXPERIENCE

Technical Support Specialist Manager

Confidential

Responsibilities:

Manage staff in the use of Healthcare management system, as well as troubleshooting techniques and advice, and Escalation of issues that behind first level Support.
Apply Advance troubleshooting knowledge toward new issue, with available resources.
Advanced knowledge of HL7 interface message structure. Able to troubleshoot interface issues, Help Venders with CPT codes configurations, on FUJI CR Modality Worklist setup.
Responsible interfacing venders, helping with development and testing of patches, updates and new Versions.
Trained X-ray technologist to use Picture Archiving and Communication System (PACS) and CR, DR, MR and US Modalities.
Manage technical & vendor resources and interfacing with clients, executives, vendors and peers.
Give our customers recommendations of system that would work best in their environment.
Manage Customer training utilizing application protocols and processes to coordinate onsite and remote demo and training.
Work with our departmental customers, other IT teams, project managers.
Assist in the resolution of customer/dealers issues to ensure greater customer satisfaction.
Installs, troubleshoots, repairs and maintains network allow with Windows server 2003 operating systems.
Analyzes and resolves problems associated with server hardware and applications software. Detect diagnoses and reports problems on server and desktop systems.

Support Engineer

Confidential

Responsibilities:

Provide advanced, hands-on support of customer care initiatives requiring escalation, such as automated provisioning, installations, and closing trouble tickets for Technical Support in a Unix Environment. In addition, manage direct customer inquiries via phone, email and on-line chat.
Investigate customer call log using VOIP SIP protocol to determine why customer calls or failing.

Desktop Support Technician

Confidential

Responsibilities:

Network of client workstations including adding Active Directory Implementation.
Transferring data from old hard drives to new hard drives using Norton Ghost 7.5.
Upgrading from Windows NT to XP, Imaging the pc’s with Norton Ghost 7.5 from a Server.
Installing and configuring the network and local printers, IP Printing.
Performing memory upgrade, resolving networking issues, troubleshooting network issues and problem resolution, replacing disk drives, NIC cards and video cards.
Installing new systems and load sets, installing/upgrading various standard software packages.