Lead Engineer, Windows 10 Migration Resume San Jose - Hire IT People

PROFESSIONAL EXPERIENCE

Lead Engineer, Windows 10 Migration

Confidential, San Jose

Responsibilities:

Managed a team of 5 Windows 10 Migration Engineers
Liason with Client Engineering, Project Manager and Deskside Support teams
Worked with Migration Team to migrate over 1000 users to Windows 10
Trained Windows 10 Migration team
Prepared Dell 7280 laptops with memory addition, hard drive, and BIOS settings
Oversaw imaging of Dell 7280 and Lenovo X1 laptops
Problem solving and resolution of a variety of issues relating to imaging and deployment

Systems Engineer

Confidential

Responsibilities:

Supported users onsite and remotely via TeamViewer, Skype, Zoom and phone
Mac support
Cisco Meraki administration, installation of Meraki clients and WAP.
Google Suite administration, AD administration, O365 administration
Upgrade from Windows 7 to Windows 10 and installation of Windows 10
Migration from various email systems to O365.
Installation of conference room systems and AV equipment

Desktop Engineer

Confidential, Sunnyvale

Responsibilities:

Supported users directly and via Skype, RDP and phone
Mac support
Used SCCM to deploy OS and software
Configured AD accounts, Exchange mailboxes and distribution lists
Configured VOIP phones

Desktop Engineer

Confidential, Pleasanton

Responsibilities:

Supported 1500 users at the Hospital and affiliate offices
Mac support
Used PDQ Deploy to upgrade over 1000 users to IE 11
Installed and configured networked printers
Installed network switches and UPS units

Desktop Engineer / Help Desk

Confidential

Responsibilities:

Built and deployed laptops, tablets and desktop to employees using SCCM
Part of the Windows 8.1 refresh project team, deployed to 1000+ internationally
Used Druva backup software to retrieve data from computers for terminations
Worked with vendors to have computers repaired/replaced under warranty
Answered customer queries, resolved problems, provided troubleshooting for computer users

Project Manager / Help Desk

Confidential

Responsibilities:

Implemented Exchange 2003/2007 to Exchange 2010 migration for 6000+ mailboxes, and hundreds of clients.
Answered customer queries, resolved problems, provided troubleshooting to issues relating to Exchange migration.
Created blog documentation for Exchange migration

Systems/Support Engineer

Confidential

Responsibilities:

Administered EPS (Email Protection Service) Postini
Installed servers, desktop and laptop computers, printers
Removed malware from infected systems
Remote support using Log Me In Rescue, Bomgar and Kaseya
Onsite support of servers, desktops, printers, email, wireless, backup, security, NAS, SAN

Network/Systems/Support Engineer

Confidential

Responsibilities:

Installed Windows 2008 R2 servers, Exchange 2010, Hyper - V, IIS.
Resolved problems relating to email, printers, WAPs, performance degradation.
Used Acronis to restore failed systems.
Installed desktops and laptops with Windows 7 and XP.

Systems/Support Engineer

Confidential

Responsibilities:

Supported various clients in the Bay Area
Deployed as primary engineer responsible for all aspects of computer networking, including networking equipment, email, remote access, security, backup, IIS, printing, application support, desktop and laptop support.
Migrated Windows desktop computer to Windows 7.

Network/Systems/Support Engineer

Confidential

Responsibilities:

Supported 50+ company clients in the Bay Area, including International clients.
Deployed as primary engineer responsible for all aspects of computer networking, including networking equipment, email, remote access, security, backup, IIS, printing, application support, desktop and laptop support.
Trained over 300 people in computer system usage.
Migrated Windows desktop computer to Windows 7.
Supported optical SAN and NAS products.

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Lead Engineer, Windows 10 Migration Resume

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