PROFESSIONAL EXPERIENCE
Lead Engineer, Windows 10 Migration
Confidential, San Jose
Responsibilities:
- Managed a team of 5 Windows 10 Migration Engineers
- Liason with Client Engineering, Project Manager and Deskside Support teams
- Worked with Migration Team to migrate over 1000 users to Windows 10
- Trained Windows 10 Migration team
- Prepared Dell 7280 laptops with memory addition, hard drive, and BIOS settings
- Oversaw imaging of Dell 7280 and Lenovo X1 laptops
- Problem solving and resolution of a variety of issues relating to imaging and deployment
Systems Engineer
Confidential
Responsibilities:
- Supported users onsite and remotely via TeamViewer, Skype, Zoom and phone
- Mac support
- Cisco Meraki administration, installation of Meraki clients and WAP.
- Google Suite administration, AD administration, O365 administration
- Upgrade from Windows 7 to Windows 10 and installation of Windows 10
- Migration from various email systems to O365.
- Installation of conference room systems and AV equipment
Desktop Engineer
Confidential, Sunnyvale
Responsibilities:
- Supported users directly and via Skype, RDP and phone
- Mac support
- Used SCCM to deploy OS and software
- Configured AD accounts, Exchange mailboxes and distribution lists
- Configured VOIP phones
Desktop Engineer
Confidential, Pleasanton
Responsibilities:
- Supported 1500 users at the Hospital and affiliate offices
- Mac support
- Used PDQ Deploy to upgrade over 1000 users to IE 11
- Installed and configured networked printers
- Installed network switches and UPS units
Desktop Engineer / Help Desk
Confidential
Responsibilities:
- Built and deployed laptops, tablets and desktop to employees using SCCM
- Part of the Windows 8.1 refresh project team, deployed to 1000+ internationally
- Used Druva backup software to retrieve data from computers for terminations
- Worked with vendors to have computers repaired/replaced under warranty
- Answered customer queries, resolved problems, provided troubleshooting for computer users
Project Manager / Help Desk
Confidential
Responsibilities:
- Implemented Exchange 2003/2007 to Exchange 2010 migration for 6000+ mailboxes, and hundreds of clients.
- Answered customer queries, resolved problems, provided troubleshooting to issues relating to Exchange migration.
- Created blog documentation for Exchange migration
Systems/Support Engineer
Confidential
Responsibilities:
- Administered EPS (Email Protection Service) Postini
- Installed servers, desktop and laptop computers, printers
- Removed malware from infected systems
- Remote support using Log Me In Rescue, Bomgar and Kaseya
- Onsite support of servers, desktops, printers, email, wireless, backup, security, NAS, SAN
Network/Systems/Support Engineer
Confidential
Responsibilities:
- Installed Windows 2008 R2 servers, Exchange 2010, Hyper - V, IIS.
- Resolved problems relating to email, printers, WAPs, performance degradation.
- Used Acronis to restore failed systems.
- Installed desktops and laptops with Windows 7 and XP.
Systems/Support Engineer
Confidential
Responsibilities:
- Supported various clients in the Bay Area
- Deployed as primary engineer responsible for all aspects of computer networking, including networking equipment, email, remote access, security, backup, IIS, printing, application support, desktop and laptop support.
- Migrated Windows desktop computer to Windows 7.
Network/Systems/Support Engineer
Confidential
Responsibilities:
- Supported 50+ company clients in the Bay Area, including International clients.
- Deployed as primary engineer responsible for all aspects of computer networking, including networking equipment, email, remote access, security, backup, IIS, printing, application support, desktop and laptop support.
- Trained over 300 people in computer system usage.
- Migrated Windows desktop computer to Windows 7.
- Supported optical SAN and NAS products.
