We provide IT Staff Augmentation Services!

Lead Engineer, Windows 10 Migration Resume

San, JosE

PROFESSIONAL EXPERIENCE

Lead Engineer, Windows 10 Migration

Confidential, San Jose

Responsibilities:

  • Managed a team of 5 Windows 10 Migration Engineers
  • Liason with Client Engineering, Project Manager and Deskside Support teams
  • Worked with Migration Team to migrate over 1000 users to Windows 10
  • Trained Windows 10 Migration team
  • Prepared Dell 7280 laptops with memory addition, hard drive, and BIOS settings
  • Oversaw imaging of Dell 7280 and Lenovo X1 laptops
  • Problem solving and resolution of a variety of issues relating to imaging and deployment

Systems Engineer

Confidential

Responsibilities:

  • Supported users onsite and remotely via TeamViewer, Skype, Zoom and phone
  • Mac support
  • Cisco Meraki administration, installation of Meraki clients and WAP.
  • Google Suite administration, AD administration, O365 administration
  • Upgrade from Windows 7 to Windows 10 and installation of Windows 10
  • Migration from various email systems to O365.
  • Installation of conference room systems and AV equipment

Desktop Engineer

Confidential, Sunnyvale

Responsibilities:

  • Supported users directly and via Skype, RDP and phone
  • Mac support
  • Used SCCM to deploy OS and software
  • Configured AD accounts, Exchange mailboxes and distribution lists
  • Configured VOIP phones

Desktop Engineer

Confidential, Pleasanton

Responsibilities:

  • Supported 1500 users at the Hospital and affiliate offices
  • Mac support
  • Used PDQ Deploy to upgrade over 1000 users to IE 11
  • Installed and configured networked printers
  • Installed network switches and UPS units

Desktop Engineer / Help Desk

Confidential

Responsibilities:

  • Built and deployed laptops, tablets and desktop to employees using SCCM
  • Part of the Windows 8.1 refresh project team, deployed to 1000+ internationally
  • Used Druva backup software to retrieve data from computers for terminations
  • Worked with vendors to have computers repaired/replaced under warranty
  • Answered customer queries, resolved problems, provided troubleshooting for computer users

Project Manager / Help Desk

Confidential

Responsibilities:

  • Implemented Exchange 2003/2007 to Exchange 2010 migration for 6000+ mailboxes, and hundreds of clients.
  • Answered customer queries, resolved problems, provided troubleshooting to issues relating to Exchange migration.
  • Created blog documentation for Exchange migration

Systems/Support Engineer

Confidential

Responsibilities:

  • Administered EPS (Email Protection Service) Postini
  • Installed servers, desktop and laptop computers, printers
  • Removed malware from infected systems
  • Remote support using Log Me In Rescue, Bomgar and Kaseya
  • Onsite support of servers, desktops, printers, email, wireless, backup, security, NAS, SAN

Network/Systems/Support Engineer

Confidential

Responsibilities:

  • Installed Windows 2008 R2 servers, Exchange 2010, Hyper - V, IIS.
  • Resolved problems relating to email, printers, WAPs, performance degradation.
  • Used Acronis to restore failed systems.
  • Installed desktops and laptops with Windows 7 and XP.

Systems/Support Engineer

Confidential

Responsibilities:

  • Supported various clients in the Bay Area
  • Deployed as primary engineer responsible for all aspects of computer networking, including networking equipment, email, remote access, security, backup, IIS, printing, application support, desktop and laptop support.
  • Migrated Windows desktop computer to Windows 7.

Network/Systems/Support Engineer

Confidential

Responsibilities:

  • Supported 50+ company clients in the Bay Area, including International clients.
  • Deployed as primary engineer responsible for all aspects of computer networking, including networking equipment, email, remote access, security, backup, IIS, printing, application support, desktop and laptop support.
  • Trained over 300 people in computer system usage.
  • Migrated Windows desktop computer to Windows 7.
  • Supported optical SAN and NAS products.

Hire Now