TECHNICAL SKILLS

• Nexus 5k and 7k switches.
• Juniper MX480 and MX40 - 80 series routers
• BROCADE Switches
• Thorough understanding of routing protocols (BGP, OSPF, RIP, EIGRP, IGRP)
• Ad Tran 908 and 924 Routers, Sonnet circuits,
• Carrier Access DS3 & STS Mux — Circuit Layout Records (CLR)
• ACME Packet SBC
• Vital QIP
• F5 Viprion Virtual load balancers, F5 3400
• Riverbed Steelhead WAN accelerators
• Bluecoat Proxies appliances
• MS Office, MS Access, MS Word, MS PowerPoint, Internet Explorer, Outlook client,
• CISCO ASA 5510
• Unix (Solaris 7&8), ACME PACKET Session Border Controller
• Netcool, HP Open view, Cisco 2900, 3750, 6000 and 7000 series Routers, Cisco switches, Cat 3550, 4500 and 6500, CISCO VoIP phone Unified communications

PROFESSIONAL EXPERIENCE

Confidential

Senior Network Engineer

Responsibilities:

• Provide proactive monitoring of enterprise network utilizing NMS systems: NETCOOL, OPNET.
• Troubleshoot routing protocol issues within the NOC along with SPANNING TREE
• Support Routing protocols BGP, OSPF, MPLS
• Troubleshoot and support Layer two 10 gig Ethernet technologies and ether channel
• Support CISCO platforms series NEXUS 5K, 7K with fabric path modules
• Support CISCO SERIES 6509, 2900
• Support and configure CISCO ASA 5510, VER 7.6 +
• Support Resonant and F5 load balancers
• Troubleshoot user issues within the network relating to connectivity issues and VPN connections
• Process user reports for VPN usage and terminated employees through FORESCOUT
• Facilitate change request for firewall changes and route changes within the network to accommodate evolving network changes and requirements.
• Support and review change request for DNS through Vital QIP and approve customer change Requests.
• Configure Route Maps for routing changes within the network and between multiple datacenters
• Troubleshoot and triage incident management issues through REMEDY ticketing systems and update and track issues to resolution, escalating issues when necessary.
• Replace hardware modules for routers and switches within the Datacenter
• Coordinate with Telco Carrier services to identify and troubleshoot Circuit issues involving T1’s, DS3’s, and Optical level circuits.
• Monitor all network element and respond to alerts within defined SLA’S
• Document processes and procedures for knowledge base sharing
• Provide excellent written and verbal communications when engaging with internal and external customers.

Confidential

Principle Comms Engineer

Responsibilities:

• Supervise and Assisted field engineers with communications and connectivity issues which included engaging with the service providers, Construction managers and Network engineering to address anomalies and configuration issues with camera and CISCO ROUTERS in the field.
• Deploy best practices to provide Global tragic management within a heterogeneous network utilizing F5 BIG IP 8900 series appliance in LTM/GTM configurations utilizing irules as a tool for flexibility and customization on the network interfaces and server to meet the needs of myriad department mandates and server utilization preferences.
• Manages efforts on researching, designing, and implementing emerging collaboration technologies that are standards based, high performance, highly available and secure delivering the required business functionality.
• Lead and manage field engineer’s deployments and provide technical escalation guidance with vendor management and interaction to achieve technical objectives and resolve issues with manufacturer and vendor appliances within the network.
• Facilitate and negotiate contractual services from technology vendors to meet the needs of company and network services within the enterprise environment.
• Validates Service Providers achieve contracted service delivery outcomes and monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints
• Configure and deploy CISCO routers and VOIP soft phones for VPN connectivity from remote locations and confirm connectivity with field engineers and lead escalated troubleshooting issues to resolution
• Conduct status conferences and provide updates to VP of technology group on new technology deployments and equipment purchases.
• Review all pending network deployments and maintain proper utilization of bandwidth for various projects within the network to ensure strict adherence to IT governance procedures and configuration management mandates established for service delivery of products.
• Consult with project teams to identify when it is necessary to modify infrastructure services to accommodate project needs.
• Define, design, implement and promote standard configuration and change management, processes and best practices.
• Participate and take technical leadership role in developing a Unified communication network for VOIP and data convergence initiative.

Confidential

NOC Engineer

Responsibilities:

• Troubleshoot CISCO Router series 2900, 3500, 6k and 7k series routers and switches and Juniper MX480 and MX40-80 series routers.
• Configure and troubleshoot VOIP User issues on the network and configure backup option for SRST.
• Manage F5/ BIG IP 11000 AND 8900 series load balancing system for HA networks handling video and data for HTTP, TELNET, FTP, etc. services and clusters with Application Delivery controllers through virtual servers
• Create and modify access-list and configure GRE tunnel interfaces for redundancy.
• Troubleshoot and configure IPsec Crypto Map and key statements as they pertain to changes of VPN authentication management of CICSO 7k series
• Effectively handle incident management procedures and Interface with customer engineers to assist them with technical resolutions.
• Coordinate router refresh changes and provide technical support to the property in regards
• DNS, DHCP, and IP management and changes through Vital QIP
• Coordinate with Telco Carrier services to identify and troubleshoot Circuit issues involving T1’s, DS3’s, and Optical level circuits.
• Utilize NMS tools such as Solar winds, and NETCOOL to provide monitoring and surveillance of network activity.
• Conduct in-depth troubleshooting on Routers and switches utilizing Tools such as Wireshark to perform dumps and traces of packet analysis.
• Conduct administrative process to ensure proper alert and page outs for significant outage events and RFO’s.
• Maintain and document process and procedures to ensure a balanced integrity of knowledge sharing across tier I and tier II groups.
• Mentor tier I and tier II techs in regards to technical training, skill set identification, and training needs.

Confidential

NOC/VOIP Engineer

Responsibilities:

• Provide level III support on a Carrier class ISP WAN network
• Engage in troubleshooting efforts over ISP WAN connectivity and Layer 2-3 issues in an MPLS/Switched Ethernet environment.
• Assisted in BROADSOFT BOADWORKS implementation on customer carrier network
• Update and/or create new procedures to document current processes in the NOC.
• Implement QOS policies and ensure functional operations are maintained
• Support Polycom, Cisco and Linksys VOIP handsets and CISCO Telepresence Video applications
• Support technologies such as Ethernet over Copper, MPLS Layer 2-3 VPN, BGP routing, and provisioning ATM, SONET circuits.
• Support CICSO routers and switches series- 9010, 7200, 6500, 3550, 2900, 2600
• Monitor and maintain ticket systems and configure Bandwidth CACTI graphs and NMS WHAT’S UP GOLD monitoring system elements
• Responsible for maintaining multiple issues and multitasking to accomplish duties
• NOC support for maintenance, test & turn-up of VOIP and DATA services

Confidential

Field Engineer/ VOIP

Responsibilities:

• Supervise work assignments for field technicians and assist with escalated technical network anomalies as they arise.
• Performed Vendor equipment testing according to RFC2544 Benchmarks and analysis.
• Responsible for remote troubleshooting and guidance of field tech during VOIP and data installs on CISCO platform Call Manager version 3 - 5
• Carrier class network elements and maintain update IOS and software patches.
• Conducted site surveys for network design and WI-FI implementations.
• Interface with customers to gather needs and provide assistance in network troubleshooting.
• Generate internal trouble tickets for our group or with other vendors.
• Implementation and troubleshooting of Cisco LRE 585 CPE
• Participate on vendor equipment training.
• Verify customers circuits are up and stable.
• Support of firewall technologies for corporate maintenance and VPN access.