SUMMARY

• I am an Information Technology Infrastructure, Operations, Network and End User Support Management Professional with proven success in network Infrastructure management, Project management, System engineering, System administration, and incident management.
• My strong relationship building skills, coupled with great success working with vendors, finance, Data Centers, and the corporate facility, make me ideal for managing and directing IT Operations.
• I possess excellent attention to detail, customer focus, and understanding of the business needs.
• My understanding of both business critical and mission critical needs are one of many skills I possess.
• I can see how short - term solutions affect long-term goals.

TECHNICAL SKILLS

Machines: Cisco UCS - Dell PowerEdge - EqualLogic SAN - Dell Compellent SAN - EMC Clariion SAN - NetApp SAN -- Cisco switches/routers/firewalls - Avaya CMS and phones – VoIP

Operating Systems: Windows Server 2k16, 2k12, 2k8 – Citrix XenDesktop VDI -- Windows 10Windows 7, XP – Linux – FreeBSD -- Solaris

Applications: RSA IAM – Oracle SSO IAM - MS Office 365/2016/2013 – MS HyperV – VMware ESX vSphere -- SQL Server 2016/2014/2012 – PostgreSQL - Exchange 2013 – SCCM 2016/201 – SCOM – WSUS

PROFESSIONAL EXPERIENCE

IT Infrastructure Manager

Confidential

Responsibilities:

• Manage Desktop Support Service (DSS) for the Bank’s Tempe operations
• Support over 1500 customers including remote workers
• Manage a staff of four desktop technicians
• Train Desktop Technician staff on policies, procedures, and how to use request systems
• Consult with Incident Management and Change Management teams on Service Now releases
• Work with Level 3 engineers to resolve large customer issues
• Have regular work sessions with local Directors and Managing Directors to ensure proper support
• Regular WebEx meetings with the local Admin Assistants to ensure proper customer support
• Work with vendors for PC, Server, WAN circuits, AV, and facilities
• Support our Chandler datacenter for server break/fix functions
• Consulted and worked with construction PMs for TI build-out of new building
• Support three buildings in Tempe for customer service
• Local contact for all WAN circuits and other vendors
• Work with PC Engineering team to ensure proper PC images for customers
• Manage device encryption and software installations for customers
• Manage HPSM ticket queues for both Tempe desktop support and Candler datacenter
• Training for customers in the use AV equipment in large conference rooms and training rooms
• Provide customer support for large and small Cisco Telepresence rooms
• Work with Level 3 TIO teams for new AD rollout
• Work with PC Engineering team for new Follow-Me printers and dedicated bank process printers
• Used SCCM Task Sequence PC imaging as well as PXE boot imaging
• Extensive incident management and remediation experience
• Project Management experience (PMI, RAIDD, SDLC)
• Promote a culture of cooperation, knowledge sharing, and mentoring.

IT Project Manager

Confidential

Responsibilities:

• Managed corporate IT related infrastructure projects
• Planned SCCM upgrade project – assisted engineers with design
• Workstation inventory control with SCCM
• Software patching (WSUS - SCCM) on monthly schedule
• Consult with department System Engineers regarding SCCM configuration and management
• System monitoring with SCOM
• SQL server cluster back-end for global inventory
• Planned Active Directory restructure project – assisted engineers with new AD design and cutover
• Developed and planned a Strategic IT Operations Management project
• Planned various other application implementation and upgrade projects
• Used MS Project and RAIDD methodology spreadsheets for all projects (PMO not Agile yet)
• Strong understanding of development and project management lifecycles (PMI – SDLC – RAIDD)
• Directed successful corporate IT incident management situations
• Worked directly with system engineers/administrators
• Worked directly with upper management and other stakeholders
• Consulted with end user customers along with management and engineers
• Promote a culture of cooperation, knowledge sharing, and mentoring.

IT Infrastructure Project Manager

Confidential

Responsibilities:

• IT Project Manager SCCM patch and application deployments to workstations globally
• Managed the SCCM 2016 upgrade globally – 23 new servers globally and 85.000+ end points
• Worked in the End User Computing (EUC) Software Lifecycle Management group
• Experience with Team Foundation Server for Agile method
• Experience with Service Now for request and incident management
• Used MS Project and RAIDD methodology spreadsheets for all projects
• Workstation inventory control with SCCM
• Responsible for audits for SOX, PCI, and ISO certified environment
• Software patching (WSUS - SCCM) on monthly schedule
• Managed projects for new internal application deployments via SCCM
• Engaged development teams regarding changes required for package deployment
• Consult with department System Engineers regarding SCCM configuration and management
• System monitoring with SCOM
• Workstation software packaging using custom SRS and LOB tools
• Extensive incident management and remediation experience
• Global infrastructure included 45 SCCM servers worldwide (physical and virtual)
• Client population consisted of approximately 82,000 destination points
• Software delivery rate of approximately one every seven seconds worldwide
• SQL server cluster back-end for global inventory.