It Infrastructure Manager Resume
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SUMMARY
- I am an Information Technology Infrastructure, Operations, Network and End User Support Management Professional with proven success in network Infrastructure management, Project management, System engineering, System administration, and incident management.
- My strong relationship building skills, coupled with great success working with vendors, finance, Data Centers, and the corporate facility, make me ideal for managing and directing IT Operations.
- I possess excellent attention to detail, customer focus, and understanding of the business needs.
- My understanding of both business critical and mission critical needs are one of many skills I possess.
- I can see how short - term solutions affect long-term goals.
TECHNICAL SKILLS
Machines: Cisco UCS - Dell PowerEdge - EqualLogic SAN - Dell Compellent SAN - EMC Clariion SAN - NetApp SAN -- Cisco switches/routers/firewalls - Avaya CMS and phones – VoIP
Operating Systems: Windows Server 2k16, 2k12, 2k8 – Citrix XenDesktop VDI -- Windows 10Windows 7, XP – Linux – FreeBSD -- Solaris
Applications: RSA IAM – Oracle SSO IAM - MS Office 365/2016/2013 – MS HyperV – VMware ESX vSphere -- SQL Server 2016/2014/2012 – PostgreSQL - Exchange 2013 – SCCM 2016/201 – SCOM – WSUS
PROFESSIONAL EXPERIENCE
IT Infrastructure Manager
Confidential
Responsibilities:
- Manage Desktop Support Service (DSS) for the Bank’s Tempe operations
- Support over 1500 customers including remote workers
- Manage a staff of four desktop technicians
- Train Desktop Technician staff on policies, procedures, and how to use request systems
- Consult with Incident Management and Change Management teams on Service Now releases
- Work with Level 3 engineers to resolve large customer issues
- Have regular work sessions with local Directors and Managing Directors to ensure proper support
- Regular WebEx meetings with the local Admin Assistants to ensure proper customer support
- Work with vendors for PC, Server, WAN circuits, AV, and facilities
- Support our Chandler datacenter for server break/fix functions
- Consulted and worked with construction PMs for TI build-out of new building
- Support three buildings in Tempe for customer service
- Local contact for all WAN circuits and other vendors
- Work with PC Engineering team to ensure proper PC images for customers
- Manage device encryption and software installations for customers
- Manage HPSM ticket queues for both Tempe desktop support and Candler datacenter
- Training for customers in the use AV equipment in large conference rooms and training rooms
- Provide customer support for large and small Cisco Telepresence rooms
- Work with Level 3 TIO teams for new AD rollout
- Work with PC Engineering team for new Follow-Me printers and dedicated bank process printers
- Used SCCM Task Sequence PC imaging as well as PXE boot imaging
- Extensive incident management and remediation experience
- Project Management experience (PMI, RAIDD, SDLC)
- Promote a culture of cooperation, knowledge sharing, and mentoring.
IT Project Manager
Confidential
Responsibilities:
- Managed corporate IT related infrastructure projects
- Planned SCCM upgrade project – assisted engineers with design
- Workstation inventory control with SCCM
- Software patching (WSUS - SCCM) on monthly schedule
- Consult with department System Engineers regarding SCCM configuration and management
- System monitoring with SCOM
- SQL server cluster back-end for global inventory
- Planned Active Directory restructure project – assisted engineers with new AD design and cutover
- Developed and planned a Strategic IT Operations Management project
- Planned various other application implementation and upgrade projects
- Used MS Project and RAIDD methodology spreadsheets for all projects (PMO not Agile yet)
- Strong understanding of development and project management lifecycles (PMI – SDLC – RAIDD)
- Directed successful corporate IT incident management situations
- Worked directly with system engineers/administrators
- Worked directly with upper management and other stakeholders
- Consulted with end user customers along with management and engineers
- Promote a culture of cooperation, knowledge sharing, and mentoring.
IT Infrastructure Project Manager
Confidential
Responsibilities:
- IT Project Manager SCCM patch and application deployments to workstations globally
- Managed the SCCM 2016 upgrade globally – 23 new servers globally and 85.000+ end points
- Worked in the End User Computing (EUC) Software Lifecycle Management group
- Experience with Team Foundation Server for Agile method
- Experience with Service Now for request and incident management
- Used MS Project and RAIDD methodology spreadsheets for all projects
- Workstation inventory control with SCCM
- Responsible for audits for SOX, PCI, and ISO certified environment
- Software patching (WSUS - SCCM) on monthly schedule
- Managed projects for new internal application deployments via SCCM
- Engaged development teams regarding changes required for package deployment
- Consult with department System Engineers regarding SCCM configuration and management
- System monitoring with SCOM
- Workstation software packaging using custom SRS and LOB tools
- Extensive incident management and remediation experience
- Global infrastructure included 45 SCCM servers worldwide (physical and virtual)
- Client population consisted of approximately 82,000 destination points
- Software delivery rate of approximately one every seven seconds worldwide
- SQL server cluster back-end for global inventory.