Public Technology Assistant Resume Charlotte Hall, MD - Hire IT People

OBJECTIVE

To obtain the position of Systems Help Desk Consultant utilizing my knowledge ofcomputers with proficiency in various software utilities. Successful in applyingcommunication, problem solving and critical thinking skills obtained in work andschool environment.

SUMMARY

Kept workstations secure with regular virus and malware scans. Performed software updates and patches with WSUS and SCCM.
Tested new software configurations in virtual machine environments. Repaired computers by replacing computer components in desktop and laptop machines.
Managed network usage by configuring routers and assigning firewall security policies. Designated user accounts and passwords with group policies and access controls.
Software proficiencies include using the Microsoft Office suite.

PROFESSIONAL EXPERIENCE

Public Technology Assistant

Confidential, Charlotte Hall, MD

Responsibilities:

Updated and installed new software spanning several library branches through System Center Configuration Manager
Scheduled one - on-one appointments for computer help
Successfully integrated Fog Server into the existing network
Serviced computers using Linux to perform data recovery
Created documentation for implementing new software
Monitored Spiceworks ticketing system to increase employee productivity
Joined new computers to domain with required proprietary software
Taught computer classes to help customers increase computer skills
Performed routine maintenance and updates on public and staff computers
Assisted customers with computer troubleshooting, faxing, and printing issues
Resolved issues with critical thinking, problem solving, and troubleshooting skills
Researched and implemented solutions to solve clients' computer issues.
Attended meetings to brainstorm implementing new technology
Used interpersonal and communication skills to provide great customer service

Cashier

Confidential

Responsibilities:

Volunteer Web Designer, IT Support

Confidential

Responsibilities:

Act as advisor for upgrades to existing IT equipment.
Actively perform maintenance and troubleshooting to solve computer issues
Designed and implemented the current Confidential 's Treasure website to remain current with new technology.