SUMMARY
- Eight years of combined experience in information technology, database management, and customer service. A dedicated and reliable creative problem solver, who takes initiative and goes beyond expectations to complete assignments.
TECHNICAL SKILLS
- Java
- SQL
- Microsoft Visual Studio 2010
- Microsoft Project 2007 -
- Supervisory experience of up to five employees
- Six years customer service support
PROFESSIONAL EXPERIENCE
Confidential
IT Specialist
Responsibilities:
- Analyze meet times and perform technical analysis of cross country timing events using a database program
- Set-up a computer monitoring system for running events for over 15 high school/college track teams
- Networking 6-8 computers (multiple OS) for competition events
- Networking 3-4 printers for printing reports/results
- Use Remote Desktop Connection to control computers in different locations
Confidential
Help Desk Analyst
Responsibilities:
- Ensure customer satisfaction on a daily basis while solving first level problems or incidents (avg 70 per day)
- Create accounts and resetting of passwords and troubleshoot website issues with customers computers
- Use of different mainframe systems to validate members
- Minimize Tier 2 issues with solving problem
Confidential
Electronics Lead
Responsibilities:
- Managed floor staff of five employees on a daily basis
- Responsible for opening and closing of retail store and managing employee schedules
- Maintained store inventory
Sales Associate
Confidential
Responsibilities:
- Gave product demonstrations, answered customers’ questions, and closed sales
- Coordinated with the delivery department and ensured goods were properly delivered to the right customer
- Consistently met or exceeded personal or team goals in sales
- Made calls to prospects, created new customers, and managed existing customers
