IT Specialist Resume

SUMMARY

Eight years of combined experience in information technology, database management, and customer service. A dedicated and reliable creative problem solver, who takes initiative and goes beyond expectations to complete assignments.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

IT Specialist

Responsibilities:

Analyze meet times and perform technical analysis of cross country timing events using a database program
Set-up a computer monitoring system for running events for over 15 high school/college track teams
Networking 6-8 computers (multiple OS) for competition events
Networking 3-4 printers for printing reports/results
Use Remote Desktop Connection to control computers in different locations

Confidential

Help Desk Analyst

Responsibilities:

Ensure customer satisfaction on a daily basis while solving first level problems or incidents (avg 70 per day)
Create accounts and resetting of passwords and troubleshoot website issues with customers computers
Use of different mainframe systems to validate members
Minimize Tier 2 issues with solving problem

Confidential

Electronics Lead

Responsibilities:

Managed floor staff of five employees on a daily basis
Responsible for opening and closing of retail store and managing employee schedules
Maintained store inventory

Sales Associate

Confidential

Responsibilities:

Gave product demonstrations, answered customers’ questions, and closed sales
Coordinated with the delivery department and ensured goods were properly delivered to the right customer
Consistently met or exceeded personal or team goals in sales
Made calls to prospects, created new customers, and managed existing customers