We provide IT Staff Augmentation Services!

It Specialist Resume

SUMMARY

  • Eight years of combined experience in information technology, database management, and customer service. A dedicated and reliable creative problem solver, who takes initiative and goes beyond expectations to complete assignments.

TECHNICAL SKILLS

  • Java
  • SQL
  • Microsoft Visual Studio 2010
  • Microsoft Project 2007 -
  • Supervisory experience of up to five employees
  • Six years customer service support

PROFESSIONAL EXPERIENCE

Confidential

IT Specialist

Responsibilities:

  • Analyze meet times and perform technical analysis of cross country timing events using a database program
  • Set-up a computer monitoring system for running events for over 15 high school/college track teams
  • Networking 6-8 computers (multiple OS) for competition events
  • Networking 3-4 printers for printing reports/results
  • Use Remote Desktop Connection to control computers in different locations

Confidential

Help Desk Analyst

Responsibilities:

  • Ensure customer satisfaction on a daily basis while solving first level problems or incidents (avg 70 per day)
  • Create accounts and resetting of passwords and troubleshoot website issues with customers computers
  • Use of different mainframe systems to validate members
  • Minimize Tier 2 issues with solving problem

Confidential

Electronics Lead

Responsibilities:

  • Managed floor staff of five employees on a daily basis
  • Responsible for opening and closing of retail store and managing employee schedules
  • Maintained store inventory

Sales Associate

Confidential

Responsibilities:

  • Gave product demonstrations, answered customers’ questions, and closed sales
  • Coordinated with the delivery department and ensured goods were properly delivered to the right customer
  • Consistently met or exceeded personal or team goals in sales
  • Made calls to prospects, created new customers, and managed existing customers

Hire Now