TECHNICAL SKILLS

Skills: 120 WPM, Microsoft office), Learning C# and Python, excellent problem solving skills, many solutions to new processes, customer service, hardware and software troubleshooting skills, server support, desktop support, network support, active directory, putty SSH.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Systems Engineer

Responsibilities:

• Root cause analysis of various data transmission and workflow issues.
• Managed and supervised multiple teams and projects.
• Developed workflow charts and documents for over 10,000 clinical and non - clinical staff.
• Developed and implemented policies and procedures for L1/L2 teams.
• Provided operational and architectural Windows Server and Linux server systems administration, from Windows server 2003 - 2016 to CentOS/RedHat distributions.
• Ensured that incidents were being actioned within SLA standards, reducing TAT by 67%.
• Identified and developed monitor checks that needed to ensure stability of client infrastructure.
• Provided 7 x 24 production support for database and application issues.
• Carried out standard, complex and integrated software modifications and upgrades.
• Provided network systems engineering support for different IT projects and clients.
• Involved in the resolution of system, hardware, software and infrastructure problems.
• Manage project deployment lifecycle, define requirements, researched solutions and supported testing and oversee live implementations.
• Provided assistance with systems planning, business information analysis and process improvement initiatives saving over $1.5 million dollars.
• Manage and administered JIRA/Confluence/ Bitbucket system access to over 800 users to ensure compliance and maintain best security practices.
• Configured users, groups, group policy objects, service accounts and other objects to create a secure Windows infrastructure via Active Directory.
• Performed network, active directory, and security tasks - WINS, DHCP, TCP/ IP, DNS and trust relationships in windows server 2003, 2008 r2, 2012 and 2016.
• Administered clinical operations of PACS, RIS, voice recognition and other radiology systems, including user accounts, procedure documentation, proper workflow and trouble calls.
• Utilized SQL server tools like import / export wizard, expertise manager and query analyzer.
• Resolved troubled tickets efficiently, dropping backlog from 600 to under 50.
• Eliminated extended downtime of network and processes by installing and configuring Nagios and Zabbix servers to monitor Windows/ Linux servers.
• Plan, review, develop VoIP phone systems such as Shoretel, Cisco, Cohere for over 800 users.
• HL7 analyst and troubleshooting and some configuration of spokes primarily using Mirth.
• Used and modified several firewall systems such as Sonicwall, Juniper, Cisco.
• Configured accounts in Efax and Ringcentral for company voice and faxing services for over 2000 hospitals and end users.
• Created 400+ charts and reports to help business analyze data.
• Assisted in daily support of over 4000 systems/servers, through monitoring early detection.
• Created centralized documentation hubs which decreased troubled tickets by 47%.

Confidential, Scottsdale, AZ

Application Engineer

Responsibilities:

• Worked with developers to determine root cause and resolutions to issues.
• Worked with ticketing system and keeping them up to date on any issues related to projects.
• Performing software testing in terms of functionality, performance, solutions.
• Would analyze and monitor HL7 messages and would correct messages for clients to resubmit to the State registry database.
• Created many detailed documents on end user products, troubleshooting guides and new hire training material.
• Created databases in SQL Server 2003 R8/ 2008 R8.
• Worked with Fat/Thin/Citrix and Terminal servers for different hospitals and facilities.
• Monitored Immunization Information System databases throughout country.
• Test environment administrator / database administrator.
• Would use internal test environments to update immunization encounter forms using VFE editor and recreate issues clients might have had.
• Solved many complex problems that came up.
• Trained clinical facilities and hospital staff on HL7 error corrections.
• Specialized in correcting errors/bugs in GE Centricity Practice Solution EMR/EHR.
• De-identification of patient data.
• Learning C# / Microsoft Visual Studio 2013.
• SSL certification install and testing for DOH and government officials throughout the country.
• Would use Cisco VPN and Dell Sonicwall VPN to connect to many clients and our own test databases.
• Active Directory Domain Services to create user accounts, reset passwords, set global policies.

Confidential, Darien, CT

Computer Systems Engineer

Responsibilities:

• Managed and configured VPN and applications in server 2003, 2008 R2 and 2012.
• Troubleshot computer hardware related problems such as printers, devices, system boards, dc jacks.
• Installation of antivirus, patches, updates from backend and frontend sides.
• Supported, troubleshot, repaired, and replaced software, hardware and peripherals.
• Diagnosed, installed and overhauled assigned HP / Lexmark/ Canon printers.
• Used Connectwise CRM software to manage queues, notes, clients, and tickets and assignments.
• Provided remote support using Teamviewer and Logmein Rescue remote software.
• Virtualized servers or OS using WMware workstation 10.
• Repaired Mac OS system corruption issues and file structure issues.
• Repaired IMacs Desktops and Macbook Pro laptops hardware.