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System’s Engineer Resume

TECHNICAL SKILLS

  • Windows 10, 7, XP, Windows Server 2016, 2012r2, 2008, Exchange Server 2013, 2007, Active Directory 20 years experience, WSUS, DNS, DHCP, LDAP, SCCM, VMware View Administrator 7.2, Horizon 7, vSphere Client 7.0, Office 365, MS Office Suite 2016 Citrix,
  • VPN Configuration Cisco Call Manager 10.5, Cisco Unity Connection Manager 11.5,Ciena Fiber Switches, Cisco Catalyst Switches 37xx, 46xx, 47xx, HP Procurve Aruba 29xx, 54xx switches, Veeam Backup and Replcation TCP/IP, Sonicwall Firewalls, SSH, Ethernet, Apple IOS, SFTP/FTP, Dell Certified desktops & laptop’s, HP Desktops & laptops,

PROFESSIONAL EXPERIENCE

Confidential

System’s Engineer

Responsibilities:

  • Perform patch management for CDOT Windows Server Environment 2016, 2012, 2008 - 88 servers
  • Windows 10 OS version updates, security patches
  • Manage desktop inventory
  • Create Active Directory user and computer accounts, create security groups to deploy and set default printers
  • Create DHCP mac address reservations for printers, create associated DNS records; forward and reverse lookup
  • Develop policies and Procedures for stand up of new Network Operations Center for CDOT - Golden
  • Create Windows 10 images and software packages for deployment, utilizing Mange Engine Desktop Central
  • Support Mobile devices IPhone, Android
  • Monitor light levels and alarms on Ciena 65XX, 51XX and 39XX fiber optic switches utilizing OP Manager, Blue Planet
  • Manage and support CDOT roadside devices, Camera’s, Weather Station’s, VMS sign’s, LUS, Ramp Meter’s
  • Create internal knowledge base and self-help documents, published on Service Desk Plus website

Confidential

IT Specialist

Responsibilities:

  • Utilize Cisco Unified Call Manager to build phones for users, create phone numbers, hunt groups
  • Use Cisco Unity Connection Manager to create and setup end user voicemail boxes
  • Image desktop’s for Window 7 to Windows 10 upgrade
  • Provision Cisco Catalyst switches for proper voice and data VLAN
  • Support Office 365 migration, including certification setup and configuration for e-mail encryption
  • Create user accounts in Active DirectoryCreate and configure GPO’s both computer and user, for drive mapping and permissions, limit use of removable media
  • Create e-mail accounts in Office 365
  • Manage ticketing queue with Service Now (SNOW)

Service Desk Technician

Confidential

Responsibilities:

  • Assist internal customers with both hardware and software issues
  • Document all received calls using Remedy BMX
  • Password resets
  • VMware assistance, restart virtual machines

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