SUMMARY

• IT professional with 13 years of technical, Systems/Network admin / help desk support experience. I have experience in troubleshooting, building, supporting servers, networks, network peripherals, Desktops, laptops, creating new user accounts, and Active Directory and Exchange.

TECHNICAL SKILLS

• Windows operating systems (98 - Win8)
• Mac osX
• Microsoft Office Suite (2000-2010).
• Windows server 2000-2008.
• Hardware installation, Repair, Troubleshooting.
• Microsoft Exchange
• Active Directory.
• Various Linux Distrobutions.
• Windows & Unix Shell Scripting
• Routing / Switching. Cisco IOS.
• LAN / WAN support - Ethernet.
• Citrix, VPN appliances, IIS, FTP.
• Network setup, Configuration, Trouble shooting.
• HTML, Java, Javascript, SQL.

PROFESSIONAL EXPERIENCE

Network Operations Engineer

Confidential

Responsibilities:

• Monitor and ensure the stability and integrity of the wireless networks.
• Order and configure all wireless equipment needed to maintain and grow the networks.
• Set-up and configure internal computers, networks, VoIP,and all other technology related equipment for internal customers.
• Plan and implement network changes and maintenance for optimal utilization.

Field Technician

Confidential

Responsibilities:

• Dispatched to customers home / business to repair computer.
• Hardware & Software repairs. (Mac & PC).
• Ensure proper computer and network operations
• Receive, prioritize, document, and resolve end user requests.
• Update, maintain, fix, repair hardware and software of PC’s, servers, switches, routers/firewall, wireless equipment. (Hp blade center servers. Sonicwall router/firewall. Various PC brands, barracuda spam filter, Tranzeo radio equipment.)

Hardware Technician

Confidential

Responsibilities:

• Provide hardware technical support to all county, city, state personnel clients utilizing ESS voting machines and software.
• Responsible for the day-to-day technical hardware and software support to end users.
• Answer employee questions in person and via telephone and/or email on all firm supported applications.
• Troubleshoot computer problems, determine source of computer problem, and advise staff of appropriate action.
• Serve as a liaison between staff and the technology dept to resolve issues.
• Work one-on-one with employees on application projects and document resolutions for future reference.
• Monitor issues to ensure a timely resolution.
• Hardware and software updates and set-up for new users accounts for PC's, Laptops, etc. Set-up, maintenance and monitoring of A/V equipment.

Systems Engineer

Confidential

Responsibilities:

• Network and Telecom support. Provide PC, software, and network support for all Confidential employees.
• FTP account setup and support - User and client connectivity.
• Citrix account setup and management - Client install / Troubleshoot connectivity issues.
• Hand held / Blackberry BES account creation and configuration / user troubleshooting.
• Office applications configuration
• AutoCad / various other 3rd party app troubleshoot / configuration.