Network Operations Engineer Resume

SUMMARY

IT professional with 13 years of technical, Systems/Network admin / help desk support experience. I have experience in troubleshooting, building, supporting servers, networks, network peripherals, Desktops, laptops, creating new user accounts, and Active Directory and Exchange.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Network Operations Engineer

Confidential

Responsibilities:

Monitor and ensure the stability and integrity of the wireless networks.
Order and configure all wireless equipment needed to maintain and grow the networks.
Set-up and configure internal computers, networks, VoIP,and all other technology related equipment for internal customers.
Plan and implement network changes and maintenance for optimal utilization.

Field Technician

Confidential

Responsibilities:

Dispatched to customers home / business to repair computer.
Hardware & Software repairs. (Mac & PC).
Ensure proper computer and network operations
Receive, prioritize, document, and resolve end user requests.
Update, maintain, fix, repair hardware and software of PC’s, servers, switches, routers/firewall, wireless equipment. (Hp blade center servers. Sonicwall router/firewall. Various PC brands, barracuda spam filter, Tranzeo radio equipment.)

Hardware Technician

Confidential

Responsibilities:

Provide hardware technical support to all county, city, state personnel clients utilizing ESS voting machines and software.
Responsible for the day-to-day technical hardware and software support to end users.
Answer employee questions in person and via telephone and/or email on all firm supported applications.
Troubleshoot computer problems, determine source of computer problem, and advise staff of appropriate action.
Serve as a liaison between staff and the technology dept to resolve issues.
Work one-on-one with employees on application projects and document resolutions for future reference.
Monitor issues to ensure a timely resolution.
Hardware and software updates and set-up for new users accounts for PC's, Laptops, etc. Set-up, maintenance and monitoring of A/V equipment.

Systems Engineer

Confidential

Responsibilities:

Network and Telecom support. Provide PC, software, and network support for all Confidential employees.
FTP account setup and support - User and client connectivity.
Citrix account setup and management - Client install / Troubleshoot connectivity issues.
Hand held / Blackberry BES account creation and configuration / user troubleshooting.
Office applications configuration
AutoCad / various other 3rd party app troubleshoot / configuration.