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Network Operations Engineer Resume

SUMMARY

  • IT professional with 13 years of technical, Systems/Network admin / help desk support experience. I have experience in troubleshooting, building, supporting servers, networks, network peripherals, Desktops, laptops, creating new user accounts, and Active Directory and Exchange.

TECHNICAL SKILLS

  • Windows operating systems (98 - Win8)
  • Mac osX
  • Microsoft Office Suite (2000-2010).
  • Windows server 2000-2008.
  • Hardware installation, Repair, Troubleshooting.
  • Microsoft Exchange
  • Active Directory.
  • Various Linux Distrobutions.
  • Windows & Unix Shell Scripting
  • Routing / Switching. Cisco IOS.
  • LAN / WAN support - Ethernet.
  • Citrix, VPN appliances, IIS, FTP.
  • Network setup, Configuration, Trouble shooting.
  • HTML, Java, Javascript, SQL.

PROFESSIONAL EXPERIENCE

Network Operations Engineer

Confidential

Responsibilities:

  • Monitor and ensure the stability and integrity of the wireless networks.
  • Order and configure all wireless equipment needed to maintain and grow the networks.
  • Set-up and configure internal computers, networks, VoIP,and all other technology related equipment for internal customers.
  • Plan and implement network changes and maintenance for optimal utilization.

Field Technician

Confidential

Responsibilities:

  • Dispatched to customers home / business to repair computer.
  • Hardware & Software repairs. (Mac & PC).
  • Ensure proper computer and network operations
  • Receive, prioritize, document, and resolve end user requests.
  • Update, maintain, fix, repair hardware and software of PC’s, servers, switches, routers/firewall, wireless equipment. (Hp blade center servers. Sonicwall router/firewall. Various PC brands, barracuda spam filter, Tranzeo radio equipment.)

Hardware Technician

Confidential

Responsibilities:

  • Provide hardware technical support to all county, city, state personnel clients utilizing ESS voting machines and software.
  • Responsible for the day-to-day technical hardware and software support to end users.
  • Answer employee questions in person and via telephone and/or email on all firm supported applications.
  • Troubleshoot computer problems, determine source of computer problem, and advise staff of appropriate action.
  • Serve as a liaison between staff and the technology dept to resolve issues.
  • Work one-on-one with employees on application projects and document resolutions for future reference.
  • Monitor issues to ensure a timely resolution.
  • Hardware and software updates and set-up for new users accounts for PC's, Laptops, etc. Set-up, maintenance and monitoring of A/V equipment.

Systems Engineer

Confidential

Responsibilities:

  • Network and Telecom support. Provide PC, software, and network support for all Confidential employees.
  • FTP account setup and support - User and client connectivity.
  • Citrix account setup and management - Client install / Troubleshoot connectivity issues.
  • Hand held / Blackberry BES account creation and configuration / user troubleshooting.
  • Office applications configuration
  • AutoCad / various other 3rd party app troubleshoot / configuration.

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