Floor Lead / Enterprise Controller Resume

SUMMARY

ten years of service in Logistics/Fuels Management; thirteen years experience as a Network/Telecommunications Engineer specializing in engineering, configuration, installation, and maintenance of long and short haul circuitry, LANs, MANs, WANs, numerous transport systems, and managing thereof.
Managed and led numerous organizations to high standards and exceptional accomplishments. Captured several team and individual recognition awards while leading a team of 42 communications personnel.
Worked as an Enterprise Controller at the C2BMC Command Center (CCC) in overseeing network management and monitoring of the Ballistic Missile Defense Communications Network (Raytheon Company).
Managed and led a team of 14 personnel in the CCC in monitoring and maintaining network communications and network security of the Ballistic Missile Defense Communications Network.
Experience with LAN, MAN, and WAN networking protocols including RIP, IGRP, EIGRP, OSPF, BGP, IP, TCP and UDP, VPN, VLANs, Ethernet, and 802.11xx
Experience in telecommunications/networking, DSN, DRSN, DSL, ATM, Cisco switches/routers configuration and installation (1900, 2500, 3500, 4000, 5000, 6000, 6500 and 7000); fiber optic modems, CSU/DSU, WAN MODEMs, etc; fiber optic and copper cabling fabrication - DB9/15/25/37, RJ11/45, MM/SM hot melt and Unicam
Experience with ‘fixed’ Technical Control Facility (TCF) equipment including IDNX, Promina 400/800, ATM, SONET, FCC-100/98/99 and Defense Red Switched Network (DRSN), Digital Patch and Access System (DPAS)
Extensive experience of TCF operations/management platforms to include documentation, personnel management, FaCIT, Remedy, HP Openview, Spectrum, DISA circulars, local operating instructions, Master Station Log, and telecomm standards
Network Operations Security Center experience in working with GEM-Lite, GEM-X, Tivoli, Orion Network Performance Monitor, Ace Live, Remedy, Cisco Works, HP Openview, and NeuralStar
Working knowledge and ability to administer, load and troubleshoot cryptographic equipment to include KIV-7, KIV-7M, KG-84A, KG-175 (TACLANE), and KG-194

PROFESSIONAL EXPERIENCE

Confidential

Floor Lead / Enterprise Controller

Responsibilities:

Promoted to BNOSC Operations Floor Lead, March 2011; Leads 7 Network Defenders and 7 Enterprise Controllers in maintaining and monitoring of the Ballistic Missile Defense Communications Network
Oversees network management and monitoring of the Ballistic Missile Defense Communications Network
Monitors network management software (GEM-Lite, GEM-X, Orion Network Performance Monitor, Ace Live, and NeuralStar), generating ad hoc queries for network assistance, and directing courses of action
Sustains a watch on network performance characteristics and infrastructure, and recommends adjustments
Centrally monitors and controls network infrastructure, available bandwidth, hardware and server devices, and performs network characterization and optimization to ensure efficient use
Analyzes logs and responds to detected security incidents, network faults (errors) and user reported outages
Interfaces directly with customers to provide on-going trouble status and/or to accept customer trouble claims
Authored/edited numerous Operating Instructions and training program task breakdowns for position qualification

Confidential

Operations Superintendent

Responsibilities:

Manages critical network security compliance orders for AFSPC systems/enterprise networks by ensuring accurate application, tracking, and reporting to higher headquarters
Subject Matter Expert for inter-mission network connectivity by providing consolidated situational awareness of communications network status to 14th Confidential commander and Major Command leadership
Developed checklists for MCCC ops desk; ensured complicated tasks to be completed promptly and correctly
Authored and briefed weekly network operations intelligence briefing to AFSPC Communications and Information Director (A6); provided up to date information affecting space assets used in war fighting

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