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Pc Network Support Resume

SUMMARY

  • I.T. Specialist with extensive experience in PC and hardware supporting 5,000+ users. Received accolades for customer service skills and ability to problem solve. Public Trust Clearance.

PROFESSIONAL EXPERIENCE

Confidential

PC Network Support

Responsibilities:

  • Migrated 500+ users from Windows XP to Windows 7 with minimal residual call backs.
  • Troubleshoot hardware and software issues for Windows XP and Windows 7 computers.
  • Provided technical support for MS Office 2007 and 2010 software issues.
  • Processed assigned work flow tickets to conclusion following established metrics.
  • Installed and supported numerous Ad - hoc programs.
  • Answered user’s questions after resolving software and hardware issues.
  • Provided end-user training after new PC installations.
  • Compiled daily report data for upper management in order to track productivity.
  • Received many outstanding customer satisfaction surveys via emails and work flow tacking ticket surveys.

Confidential

PC Network Support

Responsibilities:

  • Team Lead of 4 techs for 5000+ computer seat upgrades / replacements.
  • Migrated 1500+ users from Windows XP to Windows 7.
  • Trained and mentored the new technicians with daily protocols and procedures.
  • Developed new install strategies for multiple PC installs to improve consistency, quality and to reduce the time impact for the customers.
  • Utilized Active Directory to manage computers on the network.
  • Resolved software and hardware issues via telephone and face-to-face.
  • Monitored work flow, and managed Remedy tickets to meet established metrics.
  • Consistently received user and management accolades including many outstanding customer satisfaction surveys.
  • Provided technical support for Windows XP and Windows 7 software and hardware issues.
  • Supported and resolved problems relating to MS Office 2007 and 2010.

Confidential

LAN Analyst

Responsibilities:

  • Lead technician for complex, multi-phase projects related to relocation, moves, hardware and software upgrades.
  • Installed PC workstations and peripheral equipment, developed new strategies and procedures for more efficient installs.
  • Assisted with the development path of new technicians in technical, customer satisfaction training, and meeting work expectations.
  • Lead installer connecting integrated wide area network, configured and tested the communication equipment with the network control center.
  • Provided training for application users and the LAN administrators.

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