SUMMARY

• Strong knowledge of server and network engineering principles with experience architecting infrastructure solutions.
• Consistently achieves and exceeds goals, objectives, and expectations of clients and management.
• Manages and coordinates multiple priorities and projects while simultaneously exceeding daily work requirements.
• Determines methods to automate processes that monitor hardware and software within the infrastructure.
• Establishes and documents infrastructure procedures, policies, and requirements.
• Trains peers on various technology to fill knowledge gaps and enjoys mentoring junior colleagues as opportunities arise.

TECHNICAL SKILLS

Server Platforms: Windows Server 2003/R2/2008/R2/2012/R2/2016, VMware ESXi 4.0/5.0/5.1/5.5/6.0/6.5

Desktop Platforms: Windows 3.x/95/98/NT/2000/XP/Vista/7/8/10, Macintosh OS

Server Roles: ADDS, ADCS, WSUS, SCCM, MDT, WAIK, Cluster Failover Manager

Networking: LAN/WAN/NAS/SAN, VPN, TCP/IP, FC, iSCSI, Cisco/Brocade/ Confidential /HP/Juniper switches

Storage: Confidential Compellent SAN/NAS family, EMC VNX, EMC Unity, NetApp SAN/NAS family

Other: Buffalo/Synology/Iomega/Drobo NAS, BlueCoat Proxy, Barracuda Load Balancer, Barracuda Message Archiver

PROFESSIONAL EXPERIENCE

Confidential

Network and System Administrator

Responsibilities:

• Hired as replacement Systems Administrator to assist in restoring high availability IT services to struggling company
• Sole Systems and Network Administrator supporting over 300 global users
• Acted as infrastructure architect in recommending sound hardware and software purchases to improve a deprecated environment
• Successfully recovered from over a dozen system or network outages within three months while observing a fantastic SLA
• Exclusively involved with IT Director in project planning to propose complete infrastructure architectural changes
• Manages Microsoft Exchange 2010 and Lync 2013 environments with plans to migrate both services to Office 365
• Upgraded and maintained global VMware 5.5 environment using vSphere Client and esxcli with NetApp SAN/NAS storage
• Managed all Active Directory, DNS, DHCP and WSUS server roles and makes GPO changes as required.
• Coordinated with SAP Basis Administrator to resolve database and log backups and resolved sendmail issues.

Confidential

Network and System Administrator

Responsibilities:

• Provided direct support to enterprise level customers over phone, email and alternate communication channels
• Troubleshot a variety of diverse and complicated technical issues related to the SAN infrastructure
• Nurtured relationships and garnered trust with key customers to provide exemplary service
• Maintained competency and expertise iSCSI, Fibre Channel, Brocade/Cisco switches, Hyper - V, iSCSI Initiator, MPIO
• Engaged customers regularly to prevent more serious issues from occurring
• Kept a high case load and consistently followed up with customers
• Administered customer SANs via SSH tunnel and used WebEx to train customers to properly utilize their storage Web GUI

Confidential

Network and System Administrator

Responsibilities:

• Supported more than 200 staff in a field engineer role, serving users locally at the Minneapolis HQ and remote domestic users
• Troubleshot various end user issues including VPN and networking issues
• Worked with users directly, over the phone, via email and using remote WebEx sessions
• Supported law firm IT group with a desktop and laptop refresh project, upgrading to Windows 7 64-bit
• Created a positive experience for law professionals including lawyers, paralegals, record keepers and other support staff
• Supported more than 100 engineering professionals in a blended help desk and systems administrator-based role
• Worked in a Windows environment, monitoring WSUS updates and administering Symantec Endpoint Protection.
• Assisted IT Director with day to day duties, including end user support and planning future infrastructure changes.
• Provided systems and end user support for Autodesk products, AutoCAD and Revit.

Confidential

Network and System Administrator

Responsibilities:

• Supported more than 2500 domestic/international users, using RDP, VNC, and join.me remote support tools.
• Worked exclusively with VP/Executive level individuals on various PC and mobile device issues in a high stress environment
• Assisted with planning and implementation of Oracle AgileEC PLM and installed clients on CAD workstations
• Prepared documentation for end users and Help Desk staff to assist in resolving known issues at a faster rate
• Acted as a resource for the planning, implementation, deployment, and support of an internal/external Instant Messaging solution.
• Troubleshot various Cisco VPN Client and Cisco AnyConnect client issues as they pertained to remote users
• Obtained Confidential desktop and server certifications which allowed for autonomous order and installation of replacement parts
• Evaluated GPO settings and performed testing in a development environment before making changes to production
• Supported XP Mode virtualization and resolved various incompatibility issues with legacy software