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It Support Services Engineer Resume


  • Experience in Personnel and Materials and Project Management (Call Center / Customer Service Office/ Help Desk), IT Field Service Engineering, and Project Management
  • Possess strong team leadership, motivational, and coaching skills.
  • Technically astute and Solutions oriented
  • Maintains a consultative professional coaching style and extensive interviewing and hiring experience.
  • Establishes performance goals to meet efficiency levels, goal setting, and quality assurance standards.
  • Excellent Track Record in IT Management, Field Service Engineering(IT Services), and Project Management
  • Over 25 years of overall IT experience.
  • Expert technical documentation and troubleshooting track record


Operating System Proficiencies: Windows NT, 95, 98, ME, 2000, XP Professional, Linux, Novell 4.x, DOS, Microsoft Windows Vista, Windows 7 Enterprise, Windows Server 200, 2003, 2008, 2012

Network Admin Resource Competencies: Windows Active Directory, SCCM

Hardware Competencies: IBM, Dell, Hewlett Packard, Lenovo, LAN, WAN, POE, Cisco Switch and Router Configuration Dell and Compaq servers, POE Switch configuration, Network Cable troubleshooting and repair



IT Support Services Engineer


  • First Call solution analyst for global practice IT solutions
  • Active directory account creation
  • Active directory account management and termination
  • Exchange and Office 365 administration
  • Cisco ASA VPN appliance maintenance and administration
  • Avaya IP phone administration
  • Windows Server administration Windows 2k3, 2k8, 2k12, 2k16
  • Clinical Practice Software support GE CPS, MDlogic
  • Windows OS support
  • Comprehensive PC and server Hardware support

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