Systems Administrator / Engineer Resume Plano, Texas - Hire IT People

SUMMARY:

Please note the support portion of my resume is due to my extensive field knowledge and pbx service strengths. My non - disclosure agreement with BBX, limits specific customer company names but you can see who I am linked in with for a public view of some my historical customers.

TECHNICAL SKILLS:

Specifc Technical Skills: Avaya IP Office (ACIS - SME Communications), NEC SV8100 / SV8300 / NEAX, SOCA Certified, BISCI Lv2

WORK HISTORY:

Systems Administrator / Engineer

Confidential, Plano, Texas

Responsibilities:

Develop thorough understanding of each customer’s system components and configurations.
Daily monitoring and surveillance of customer systems and proactively respond to service issues.
Troubleshoot, diagnose, and remotely resolve customer-reported service issues.
Respond to modification (moves, add, or changes) requests.
Create the method of procedure documents to obtain customer pre-approvals.
Escalate complex issues to the Systems Engineering team.
Document troubleshooting steps and processes using an internal ticketing system.
Identify trends to become more efficient on future requests.
Maintain software/firmware versions and revision control of customer applications.
Maintain the Customer Site Document to document all moves, add, and changes to the physical and logical elements of a customer’s network.
Create ad-hoc reports on customer traffic and usages.
Perform after-hours technical support.
Innovate by recommending new platform feature requests that would benefit the customer or the company.
Provide training to all team members on specific areas of expertise.
Creation of knowledge base documentation, including “how to” or “frequently asked questions” for internal use to support efficient process improvements.

Technical Engineer

Confidential , Richardson, TX

Responsibilities:

Productive NOC Leader Among during projects.
Provided base tier 2 support to company umbrella.
Built and maintained successful relationships with service providers, manufacturers, dealers and consumers.
Supported hundreds of customer accounts within corporate methodology.
Time Management methods used inside an appointment based concept, on-call 24-7.
Roving fault detection methods.
Whatever was needed to get the job done.

Technical Specialist PBX/Desktop Support

Confidential, Richardson, TX

Responsibilities:

Provided tier 1 IT support to company personnel and customers.
Built and maintained successful relationships with service providers, dealers and consumers.
Maintained composure and patience in face of difficult customer situations.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Referred difficult issues to upper management while maintaining positive rapport with customer. Informed customers about issue resolution progress.
Provided thorough support and problem resolution for customers.

Structured Cable Technician

Confidential

Responsibilities:

Installed and tested Cat5e, Cat 6, BNC, Krone, Bix types, Blocks, Patch panels, PRI/T - 1
Extensions, large pair cable installations ( White, Red, Black, Yellow, Violet) and secondary blue, orange, green, brown, slate .
Installed various jacks and coaxial connections i.e.: RJ-11, RJ-45, R-6, RG-59 various clients
Voice over Internet protocol telephone installation and digital telephone .
Cbeyond Cisco IAD installation

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Systems Administrator / Engineer Resume

Plano, TexaS

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