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Sr. I. T. Manager-network-voice Resume

SUMMARY:

I. T. professional with experience in all aspects of networking, security, systems, storage, and people management, including, administration, configuration, provisioning, implementation, design, troubleshooting, service delivery, testing, operational, personnel, project management and sales engineering. Encompassing these technologies, DWDM, MPLS, VPN, Firewall, IP routing, IP Telephony, QOS, multicast, wireless, SDN, virtualization, security, DNS, SAN’s, LAN, WAN, SDWAN technologies, multi - tenant data centers, cloud, automation, and products, systems, and services by Cisco, F-5, Palo Alto, Juniper, Fortinet, Ciena, HP, Nutanix, Red Hat, FreeBSD, VMware, EMC, AWS, Azure, Ansible, Python.

TECHNICAL SKILLS:

  • Cisco - 4500, 9300, 9400, switches, ONS 15000 DWDM, ASA, Nexus 2K/5K/7K/9K-NX-OS and Wireless controllers and A/P s.
  • F-5 - LTM, GTM, APM, and WAF, on Viprion chassis
  • Palo Alto - Firewalls, PA5260, PA3060, PA850, PA220
  • Fortinet-Firewalls, 81, 300, 600, 2500, 3800 -Wireless G, N, and A/C, controllers and A/P s
  • Juniper-EX, MX, QFX products.
  • VMware-vSphere and NSX
  • Microsoft - Windows 10, Office 365, Share point, and 2016 server.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. I. T. Manager-Network-Voice

Responsibilities:

  • Management of the team 80% of the time, 20% of the time spent hands on working with the engineers on the network, AWS cloud, for project implementation or operational incidents.
  • Utilized ITIL framework, Cherwell and Rally(Agile) to manage workflow change management processes, SLA adherence, through CAB review process.
  • Supervision of engineer’s time reporting, training, career development, performance reviews and executing hiring, termination, and disciplinary actions when needed.
  • Meet with and senior management to discuss operational issues, project status, and future direction.
  • Interfaced and collaborated with other teams, and business units to complete business project objectives.
  • Implemented a new three tier data center network, utilizing virtual technologies, voice, and circuits, increasing system availability to 99.98% up from 90% resulting in an increase of 14.5 million in revenue.
  • Managed vendor relationships with Telco carriers, Network, and computer equipment, software vendors, includes contract negotiation and equipment and support procurement.
  • Designed, configured, and troubleshot, switches, firewalls, VPN, wireless, load balancers in support of projects and incidents.
  • Worked closely with Information Security to ensure the network, cloud deployment, and systems, processes and procedures, were implemented to ensure PCI, SOX, and GDPR compliance.
  • Developed widgets and dashboards in Cherwell, for collecting, reporting on key metrics for project and incident work status.
  • Worked closely with project management to ensure projects were scoped, implemented, and delivered on time and budget, working in two-week sprints utilizing Agile-Scrum methodologies.
  • Designed, configured, and implemented network connectivity to support cloud services with AWS via transit gateway, over Packet Fabric network, and migrated applications to AWS and a co-lo data center, for revenue application deployment, capacity expansion, and disaster recovery.
  • Migrated business applications into Azure and O365 for 2500 users.
  • Moved corporate help desk and reservations call centers in Phoenix AZ and Milan Italy to AWS connect.

Confidential

I.T Manager

Responsibilities:

  • Provide management support for onsite engineers.
  • Management of the team 75% of time, 25% of the time spent hands on working on physical, virtual compute, and network devices for projects or operational incidents
  • Supervision of engineer’s time reporting, training, career development and performance reviews.
  • Direct point of contact for resolution of customer issues.
  • Designed, configured, and troubleshot, physical and virtual compute, switches, firewalls, VPN, wireless, load balancers in support of projects and incidents.
  • Interfaced and collaborated with other teams, and business units to complete business project objectives.
  • Designed and testing next generation data center utilizing Cisco multi - tenant data center design utilizing spine-leaf architecture, VPC s, with MPLS, VPLS, and OSPF protocols.
  • Created and maintained network SOP documents.
  • Utilized network management tools to proactively monitor, troubleshoot, and maintain the network.

Confidential

Sales Engineer

Responsibilities:

  • Developed the network design for customer’s projects and locations.
  • Provided technical presentations to customers explaining how technology can solve business issues.
  • Provided technical response to RFI/RFP’s.
  • Member of a sales team with quota retirement of 180 million dollars annually.

Confidential

Network Design Architect

Responsibilities:

  • Provided network designs both LAN and WAN, installation procedures, BOM, and technical documentation, pre and post network consultation, configuration, project management and support to all of Confidential lines of business, both national and international.

Confidential

Senior Systems Engineer

Responsibilities:

  • Developed the network design for customer’s projects and locations.
  • Provided technical presentations to customers explaining how technology can solve business issues.
  • Provided technical response to RFI/RFP’s.
  • Member of a sales team with quota retirement of 180 million dollars annually.

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