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Senior Siebel Administrator Resume

New York, NY

SUMMARY

  • Over 13+ years of IT experience mainly in implementing Siebel CRM applications
  • Experience Siebel Infrastructure maintenance, Server Hardware, Software requirement analysis
  • Experience in Siebel Physical architecture design and Data Model
  • Excellent Knowledge of Siebel eRoadMap Methodology and Siebel’s eBusiness architecture
  • Executed full life cycle Siebel Implementations\ Siebel Upgrade projects across Siebel Call Center, Financial Services, Pharma and Public sectors.
  • Worked extensively on Siebel version IP 2019,IP2018, IP 2016,IP 2015, 8.2, 8.1.1/8.0/7.8/7.7/7.5
  • Excellent business analysis skills using Siebel specific methodologies including Use Case techniques, business process flows and technical design.
  • Expert knowledge in Data Modeling and data Normalization techniques.
  • Experience in Open UI, LDAP, ADSI, Performance Tuning
  • Expertise in Siebel EAI, Siebel EIM, Siebel Administration,ADM, Siebel Upgrade
  • Well versed in integrating third party systems with Siebel using web services and a variety of other integration technologies and protocols.
  • Excellent team player with good oral and written communication skills.
  • Installation experience of Siebel, OBIEE, OBIA, BIP, Weblogic, Webcenter, Oracle Fusion Middleware, Content Management, Oracle Database and Oracle Client.
  • Experience with IIS, OHS web services, ODQ / EDQ / IIR / DQM Installation.
  • Experience in monitoring tools with Inrule, REUI, Foglight and UPT (IP2016)
  • Experience with SQL and PL/SQL programming for creating Functions, Procedures and Packages
  • Experience in Inrule installation and configuration.

TECHNICAL SKILLS

  • Siebel Call Center 8.x7.x
  • Siebel Public Sector 8.1,8.2.2
  • Siebel IP 2016
  • Siebel Callcenter IP2017,IP2019
  • Siebel Finance 8.1
  • Siebel UCM 8.1
  • Siebel Pharma 7.x,8.x, IP2016.
  • Siebel Callcenter IP 2018
  • Siebel Architecture
  • Task Based UI
  • Siebel Server Management
  • Siebel Configuration
  • Siebel Web Services
  • Siebel eScripting / VB
  • Siebel EAI/EIM
  • Siebel Assignment Manager
  • Siebel Workflow
  • Application Deployment Manager
  • Siebel Business Services
  • OPA Connector
  • Siebel eScript
  • VBA
  • Siebel VB
  • SQL, PL/SQL
  • C/C++/C#
  • HTML
  • XSL
  • XML
  • Oracle
  • Sybase SQL Anywhere
  • MS SQL Server
  • Windows NT, 2000, 2003, XP
  • AIX
  • Linux
  • HP - UX
  • Solaris
  • Microsoft .Net Framework
  • JMS Queue
  • Web Center
  • Web Methods
  • Informatica
  • Web Logic
  • MQ Series
  • IIS iPlanet
  • Webtier (OHS)
  • Web Catch
  • Tomcat
  • Siebel Tools
  • CRM Composer
  • TOAD
  • Microsoft Project
  • Oracle BI Publisher
  • Visio
  • Siebel eRoadmap
  • Visual Sorce Safe
  • Load Runner
  • QTP
  • Application Life Cycle Management
  • Bugzilla
  • Solaris
  • AIX
  • HP-UX
  • Unix
  • Linux
  • Windows NT,2003,2008,XP,7
  • REUI Foglight
  • APP Dynamics SAFE
  • JIRRA Service now

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Senior Siebel Administrator

Responsibilities:

  • Worked closely with multiple teams and facilitate the infrastructure for Siebel application.
  • Designed a physical architecture document for High Availability Siebel Environment.
  • Provided recommendations for HDD, Memory, CPU and Space requirements for to Procure the servers for new version of Siebel Application.
  • Worked with Hardware teams for the requirements about hardware cluster for gateway and JMS, RCR Servers.
  • Periodic review and consult with other teams about the pros and cons for the design of reports.
  • Installed Siebel Gateway, Siebel Server’s, Siebel DB Repository and SWSE.
  • Siebel Gateway Cluster configuration for High availability.
  • Integrated BI Publisher 11g and 12c with Siebel (Open UI), Web Server Load balance
  • Designed security authentication mechanism and configured LDAP, SSO, SSL
  • Enabled Open UI and actively worked in all the administration screens for monitor, schedule RCR jobs, Runtime events, EIM, workflow deployment, etc..
  • Configured and executed number of Server components including Generate Triggers, Batch Assignment as part of daily administration activities.
  • Server Components setup including Workflow Components, Monitor Agents, EAI, EIM and OM
  • Support the Siebel EAI integration for Inbound and Outbound solutions.
  • Security scanning for vulnerability with security team and fixed the vulnerability. Worked with Oracle Support team for the Siebel application vulnerability.
  • Tuned Server settings, SQL long running queries where tuned and created index for better performance. Used PL/SQL Functions and Procedures for data load.
  • Performed Siebel Repository Export, Import, DDL Sync and Verification as part of the Dev to Prod Siebel Code drop
  • Siebel Infrastructure maintenance and periodic review of log files.
  • All the failures will be repaired and recovered and will be effectively communicated with end users.
  • Coordinated with multiple teams for efforts like integration, DB, firewall, performance tuning
  • Executed Siebel IRM and full Upgrade from siebel 8.1.1.11 and Siebel 7.8 to Siebel IP 2016
  • Executed Siebel IRM Upgrade from siebel IP 2015 to Siebel IP 2018 and Siebel 2019
  • Managing 10 member Offshore team for NCTA
  • As a delivery manager worked for time management, resource allocation and project delivery.
  • Working closely with client and management to streamline the project business activity and delivery schedule.
  • As a sales promotion delivered the presentation for the features and the road map for IP 2016 upgrade to client.
  • InRule application Installation and configuration with Siebel.
  • Siebel Management console configuration IP 2018 and IP 2019
  • Siebel profile configuration and deployment for AI, Gateway and Siebel app servers
  • Siebel webtool configuration
  • Siebel Approval Manager (SAM) and URL configuration
  • Siebel Migration profile and URL configuration
  • Siebel REST API configuration

Confidential, Stamford, CT

Senior Siebel Administrator

Responsibilities:

  • Worked closely with multiple teams and facilitate the infrastructure for Siebel application.
  • Designed a physical architecture document for High Availability Siebel Environment.
  • Provided recommendations for HDD, Memory, CPU and Space requirements for to Procure the servers for new version of Siebel Application.
  • Worked with Hardware teams for the requirements about hardware cluster for gateway and JMS, RCR Servers.
  • Periodic review and consult with other teams about the pros and cons for the design of reports.
  • Installed Oracle Client and verified all the pre-requirements for Siebel Application.
  • Installed Siebel Gateway, Siebel Server’s, Siebel DB Repository and SWSE.
  • Siebel Gateway Cluster configuration for High availability.
  • Installed document server along with Microsoft windows 2000 suite.
  • Integrated BI Publisher 11g with Siebel (Open UI), Web Server Load balance
  • Designed security authentication mechanism and configured LDAP, SSO, SSL
  • Enabled Open UI and actively worked in all the administration screens for monitor, schedule RCR jobs, Runtime events, EIM, workflow deployment, etc..
  • Configured and executed number of Server components including Generate Triggers, Batch Assignment as part of daily administration activities.
  • Server Components setup including Workflow Components, Monitor Agents, EAI, EIM and OM
  • Support the Siebel EAI integration for Inbound and Outbound solutions.
  • Worked with Golden Gate team for data reflection in to conversion environments.
  • Security scanning for vulnerability with security team and fixed the vulnerability. Worked with Oracle Support team for the Siebel application vulnerability.
  • JMS Server and Queue configuration
  • Siebel Oracle DB performance will be monitored by Oracle EM monitoring tool.
  • Tuned Server settings, SQL long running queries where tuned and created index for better performance. Used PL/SQL Functions and Procedures for data load.
  • Disabled all the unwanted Siebel Components as in a part of performance tuning.
  • CORE, SARM Analysis and Monitor the application performance for potential bottlenecks and memory leaks, identify possible solutions, and work with developers to implement those fixes.
  • Performed Siebel Repository Export, Import, DDL Sync and Verification as part of the Dev to Prod Siebel Code drop
  • Installed and Configured the monitoring tool RUEI with siebel
  • Monitoring the real Siebel user experience with the help of monitoring tool RUEI.
  • Created Shell script for to monitor the Server components and Repository migration.
  • Siebel Infrastructure maintenance and periodic review of log files.
  • All the failures will be repaired and recovered and will be effectively communicated with end users.
  • Coordinated with multiple teams for efforts like integration, DB, firewall, performance tuning
  • Executed Siebel IRM Upgrade from siebel 8.1.1.11 to Siebel IP 2016
  • Enabled web based tools called CRM Composer in IP2016
  • Enabled and configured UPT (Usage Pattern Tracking)

Confidential, Columbus, IN

Senior Siebel Administrator

Responsibilities:

  • Designed application architecture.
  • Analyzed all the system requirements.
  • Installed Siebel 8.1.11.5 in Development, Test, Stage, Production UNIX environments as part of new ARROW portal implementation.
  • FDR, Core analysis as a part of application trouble shooting.
  • Created shell script for application component monitoring and daily migration jobs.
  • Development and Production Support for CARE and CPG applications.
  • Siebel Components tuning for better performance
  • Created and configured Siebel Semi clustered Gateway for High availability.
  • SQL tuning and index created for best performance.
  • Designed security authentication mechanism and configured LDAP, SSO, SSL for all environments.
  • Installed and configured OHS web service
  • Configured Siebel security sub system with LDAP settings
  • Installed OBIEE, OBIA, ODI, Web logic and BIP applications
  • Periodic analysis for daily CPU and memory usage.
  • Provided recommendations for hardware upgrade based on analysis.
  • Worked with Oracle Support team for application vulnerability
  • Deigned an EIM interface to facilitate incremental data sync using Siebel EIM, RCR and Informatica Workflows.
  • Configured Application Deployment Manager (ADM) to migrate Siebel non-repository Administrative Data from DEV to other environments.
  • All environment server maintenance and support and coordinate with hardware team for to apply patches.
  • Daily monitoring and performance analysis.
  • Worked closely with Key Stakeholders, Business Analysts, Solution Architects, Lead Developers and Quality Assurance teams during various phases of the platform development cycle.
  • SRF, Repository, Administration data migration from lower environment to higher.
  • Supported Web service integration with external systems including BIP and ODI.
  • Support the Inbound and Outbound solutions.
  • Maintenance for all the Siebel document, Email, CTI Servers for Dev, Test, Stg, prod-fix, Production Environments for CARE/TSR
  • Web Server Load balanced with F5 URL
  • Performed Siebel Repository Export, Import, DDL Sync and Verification as part of the Dev to Prod Siebel Code drop.
  • Integrated BI Publisher 11g with Siebel.
  • Experience developing complex reports in Bi Publisher
  • Ability to review requirement and design reports including the creation of integration objects and the report design and formatting.

Confidential, New York, NY

Siebel Technical Architect and Siebel administrator

Responsibilities:

  • Served as a Siebel Technical Architect of the IT Modernization
  • Worked closely with Business Analysts and met with the Architects and Analysts from Source Systems (Font-End/Legacy) to derive the High-Level Architecture Design (HLSD) of NYCHA Customer HUB.
  • Server Components setup including Workflow Components, Monitor Agents, EAI, EIM and Object Managers
  • Analyzed CORE, SARM for to troubleshoot the system crash, memory leaks to identify possible solutions, and work with developers to implement those fixes.
  • Periodic System Performance analysis.
  • Analyzed CORE, SARM for to troubleshoot the system crash
  • Security scanning for system vulnerability
  • Configured Foglight monitoring tool for to monitor the Siebel system components usage and performance
  • Used Floglight monitoring tools for analyze the network traffic.
  • Used Oracle EM for to monitor the DB performance.
  • Created custom shell scripts for server monitoring purpose.
  • Balanced all the Siebel components for each server for better performance.
  • Disabled all the unwanted components for the better performance.
  • Daily monitory for CPU and memory usage.
  • Worked closely with Oracle Consulting Services, Lead Developers and Quality Assurance teams during various phases of the implementation cycle.
  • Performed various Siebel Server Maintenance and Configuration activities and configured event notification emails for critical Server Components.
  • Performed Siebel Repository Export, Import, DDL Sync and Verification as part of the Dev to Prod Siebel Code drop.
  • Call center production support

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