SUMMARY

• Over 13+ years of IT experience mainly in implementing Siebel CRM applications
• Experience Siebel Infrastructure maintenance, Server Hardware, Software requirement analysis
• Experience in Siebel Physical architecture design and Data Model
• Excellent Knowledge of Siebel eRoadMap Methodology and Siebel’s eBusiness architecture
• Executed full life cycle Siebel Implementations\ Siebel Upgrade projects across Siebel Call Center, Financial Services, Pharma and Public sectors.
• Worked extensively on Siebel version IP 2019,IP2018, IP 2016,IP 2015, 8.2, 8.1.1/8.0/7.8/7.7/7.5
• Excellent business analysis skills using Siebel specific methodologies including Use Case techniques, business process flows and technical design.
• Expert knowledge in Data Modeling and data Normalization techniques.
• Experience in Open UI, LDAP, ADSI, Performance Tuning
• Expertise in Siebel EAI, Siebel EIM, Siebel Administration,ADM, Siebel Upgrade
• Well versed in integrating third party systems with Siebel using web services and a variety of other integration technologies and protocols.
• Excellent team player with good oral and written communication skills.
• Installation experience of Siebel, OBIEE, OBIA, BIP, Weblogic, Webcenter, Oracle Fusion Middleware, Content Management, Oracle Database and Oracle Client.
• Experience with IIS, OHS web services, ODQ / EDQ / IIR / DQM Installation.
• Experience in monitoring tools with Inrule, REUI, Foglight and UPT (IP2016)
• Experience with SQL and PL/SQL programming for creating Functions, Procedures and Packages
• Experience in Inrule installation and configuration.

TECHNICAL SKILLS

• Siebel Call Center 8.x7.x
• Siebel Public Sector 8.1,8.2.2
• Siebel IP 2016
• Siebel Callcenter IP2017,IP2019
• Siebel Finance 8.1
• Siebel UCM 8.1
• Siebel Pharma 7.x,8.x, IP2016.
• Siebel Callcenter IP 2018
• Siebel Architecture
• Task Based UI
• Siebel Server Management
• Siebel Configuration
• Siebel Web Services
• Siebel eScripting / VB
• Siebel EAI/EIM
• Siebel Assignment Manager
• Siebel Workflow
• Application Deployment Manager
• Siebel Business Services
• OPA Connector
• Siebel eScript
• VBA
• Siebel VB
• SQL, PL/SQL
• C/C++/C#
• HTML
• XSL
• XML
• Oracle
• Sybase SQL Anywhere
• MS SQL Server
• Windows NT, 2000, 2003, XP
• AIX
• Linux
• HP - UX
• Solaris
• Microsoft .Net Framework
• JMS Queue
• Web Center
• Web Methods
• Informatica
• Web Logic
• MQ Series
• IIS iPlanet
• Webtier (OHS)
• Web Catch
• Tomcat
• Siebel Tools
• CRM Composer
• TOAD
• Microsoft Project
• Oracle BI Publisher
• Visio
• Siebel eRoadmap
• Visual Sorce Safe
• Load Runner
• QTP
• Application Life Cycle Management
• Bugzilla
• Solaris
• AIX
• HP-UX
• Unix
• Linux
• Windows NT,2003,2008,XP,7
• REUI Foglight
• APP Dynamics SAFE
• JIRRA Service now

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Senior Siebel Administrator

Responsibilities:

• Worked closely with multiple teams and facilitate the infrastructure for Siebel application.
• Designed a physical architecture document for High Availability Siebel Environment.
• Provided recommendations for HDD, Memory, CPU and Space requirements for to Procure the servers for new version of Siebel Application.
• Worked with Hardware teams for the requirements about hardware cluster for gateway and JMS, RCR Servers.
• Periodic review and consult with other teams about the pros and cons for the design of reports.
• Installed Siebel Gateway, Siebel Server’s, Siebel DB Repository and SWSE.
• Siebel Gateway Cluster configuration for High availability.
• Integrated BI Publisher 11g and 12c with Siebel (Open UI), Web Server Load balance
• Designed security authentication mechanism and configured LDAP, SSO, SSL
• Enabled Open UI and actively worked in all the administration screens for monitor, schedule RCR jobs, Runtime events, EIM, workflow deployment, etc..
• Configured and executed number of Server components including Generate Triggers, Batch Assignment as part of daily administration activities.
• Server Components setup including Workflow Components, Monitor Agents, EAI, EIM and OM
• Support the Siebel EAI integration for Inbound and Outbound solutions.
• Security scanning for vulnerability with security team and fixed the vulnerability. Worked with Oracle Support team for the Siebel application vulnerability.
• Tuned Server settings, SQL long running queries where tuned and created index for better performance. Used PL/SQL Functions and Procedures for data load.
• Performed Siebel Repository Export, Import, DDL Sync and Verification as part of the Dev to Prod Siebel Code drop
• Siebel Infrastructure maintenance and periodic review of log files.
• All the failures will be repaired and recovered and will be effectively communicated with end users.
• Coordinated with multiple teams for efforts like integration, DB, firewall, performance tuning
• Executed Siebel IRM and full Upgrade from siebel 8.1.1.11 and Siebel 7.8 to Siebel IP 2016
• Executed Siebel IRM Upgrade from siebel IP 2015 to Siebel IP 2018 and Siebel 2019
• Managing 10 member Offshore team for NCTA
• As a delivery manager worked for time management, resource allocation and project delivery.
• Working closely with client and management to streamline the project business activity and delivery schedule.
• As a sales promotion delivered the presentation for the features and the road map for IP 2016 upgrade to client.
• InRule application Installation and configuration with Siebel.
• Siebel Management console configuration IP 2018 and IP 2019
• Siebel profile configuration and deployment for AI, Gateway and Siebel app servers
• Siebel webtool configuration
• Siebel Approval Manager (SAM) and URL configuration
• Siebel Migration profile and URL configuration
• Siebel REST API configuration

Confidential, Stamford, CT

Senior Siebel Administrator

Responsibilities:

• Worked closely with multiple teams and facilitate the infrastructure for Siebel application.
• Designed a physical architecture document for High Availability Siebel Environment.
• Provided recommendations for HDD, Memory, CPU and Space requirements for to Procure the servers for new version of Siebel Application.
• Worked with Hardware teams for the requirements about hardware cluster for gateway and JMS, RCR Servers.
• Periodic review and consult with other teams about the pros and cons for the design of reports.
• Installed Oracle Client and verified all the pre-requirements for Siebel Application.
• Installed Siebel Gateway, Siebel Server’s, Siebel DB Repository and SWSE.
• Siebel Gateway Cluster configuration for High availability.
• Installed document server along with Microsoft windows 2000 suite.
• Integrated BI Publisher 11g with Siebel (Open UI), Web Server Load balance
• Designed security authentication mechanism and configured LDAP, SSO, SSL
• Enabled Open UI and actively worked in all the administration screens for monitor, schedule RCR jobs, Runtime events, EIM, workflow deployment, etc..
• Configured and executed number of Server components including Generate Triggers, Batch Assignment as part of daily administration activities.
• Server Components setup including Workflow Components, Monitor Agents, EAI, EIM and OM
• Support the Siebel EAI integration for Inbound and Outbound solutions.
• Worked with Golden Gate team for data reflection in to conversion environments.
• Security scanning for vulnerability with security team and fixed the vulnerability. Worked with Oracle Support team for the Siebel application vulnerability.
• JMS Server and Queue configuration
• Siebel Oracle DB performance will be monitored by Oracle EM monitoring tool.
• Tuned Server settings, SQL long running queries where tuned and created index for better performance. Used PL/SQL Functions and Procedures for data load.
• Disabled all the unwanted Siebel Components as in a part of performance tuning.
• CORE, SARM Analysis and Monitor the application performance for potential bottlenecks and memory leaks, identify possible solutions, and work with developers to implement those fixes.
• Performed Siebel Repository Export, Import, DDL Sync and Verification as part of the Dev to Prod Siebel Code drop
• Installed and Configured the monitoring tool RUEI with siebel
• Monitoring the real Siebel user experience with the help of monitoring tool RUEI.
• Created Shell script for to monitor the Server components and Repository migration.
• Siebel Infrastructure maintenance and periodic review of log files.
• All the failures will be repaired and recovered and will be effectively communicated with end users.
• Coordinated with multiple teams for efforts like integration, DB, firewall, performance tuning
• Executed Siebel IRM Upgrade from siebel 8.1.1.11 to Siebel IP 2016
• Enabled web based tools called CRM Composer in IP2016
• Enabled and configured UPT (Usage Pattern Tracking)

Confidential, Columbus, IN

Senior Siebel Administrator

Responsibilities:

• Designed application architecture.
• Analyzed all the system requirements.
• Installed Siebel 8.1.11.5 in Development, Test, Stage, Production UNIX environments as part of new ARROW portal implementation.
• FDR, Core analysis as a part of application trouble shooting.
• Created shell script for application component monitoring and daily migration jobs.
• Development and Production Support for CARE and CPG applications.
• Siebel Components tuning for better performance
• Created and configured Siebel Semi clustered Gateway for High availability.
• SQL tuning and index created for best performance.
• Designed security authentication mechanism and configured LDAP, SSO, SSL for all environments.
• Installed and configured OHS web service
• Configured Siebel security sub system with LDAP settings
• Installed OBIEE, OBIA, ODI, Web logic and BIP applications
• Periodic analysis for daily CPU and memory usage.
• Provided recommendations for hardware upgrade based on analysis.
• Worked with Oracle Support team for application vulnerability
• Deigned an EIM interface to facilitate incremental data sync using Siebel EIM, RCR and Informatica Workflows.
• Configured Application Deployment Manager (ADM) to migrate Siebel non-repository Administrative Data from DEV to other environments.
• All environment server maintenance and support and coordinate with hardware team for to apply patches.
• Daily monitoring and performance analysis.
• Worked closely with Key Stakeholders, Business Analysts, Solution Architects, Lead Developers and Quality Assurance teams during various phases of the platform development cycle.
• SRF, Repository, Administration data migration from lower environment to higher.
• Supported Web service integration with external systems including BIP and ODI.
• Support the Inbound and Outbound solutions.
• Maintenance for all the Siebel document, Email, CTI Servers for Dev, Test, Stg, prod-fix, Production Environments for CARE/TSR
• Web Server Load balanced with F5 URL
• Performed Siebel Repository Export, Import, DDL Sync and Verification as part of the Dev to Prod Siebel Code drop.
• Integrated BI Publisher 11g with Siebel.
• Experience developing complex reports in Bi Publisher
• Ability to review requirement and design reports including the creation of integration objects and the report design and formatting.

Confidential, New York, NY

Siebel Technical Architect and Siebel administrator

Responsibilities:

• Served as a Siebel Technical Architect of the IT Modernization
• Worked closely with Business Analysts and met with the Architects and Analysts from Source Systems (Font-End/Legacy) to derive the High-Level Architecture Design (HLSD) of NYCHA Customer HUB.
• Server Components setup including Workflow Components, Monitor Agents, EAI, EIM and Object Managers
• Analyzed CORE, SARM for to troubleshoot the system crash, memory leaks to identify possible solutions, and work with developers to implement those fixes.
• Periodic System Performance analysis.
• Analyzed CORE, SARM for to troubleshoot the system crash
• Security scanning for system vulnerability
• Configured Foglight monitoring tool for to monitor the Siebel system components usage and performance
• Used Floglight monitoring tools for analyze the network traffic.
• Used Oracle EM for to monitor the DB performance.
• Created custom shell scripts for server monitoring purpose.
• Balanced all the Siebel components for each server for better performance.
• Disabled all the unwanted components for the better performance.
• Daily monitory for CPU and memory usage.
• Worked closely with Oracle Consulting Services, Lead Developers and Quality Assurance teams during various phases of the implementation cycle.
• Performed various Siebel Server Maintenance and Configuration activities and configured event notification emails for critical Server Components.
• Performed Siebel Repository Export, Import, DDL Sync and Verification as part of the Dev to Prod Siebel Code drop.
• Call center production support