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Application Support Analyst / Sre Resume

OBJECTIVE

  • A growth - oriented profile in a company where I can use my skills and knowledge for the success of the organization, besides continuously helping me to grow technically as well as personally.

SUMMARY

  • Experience as Web admin, PeopleSoft Admin, Database Admin, Application support Analyst, SRE- Site Reliability Engineering.
  • Experience in Automation, performance tuning, installing and configuring servers.
  • Proficiency in migration activities in PeopleSoft, Tax updates, Patches, Maintenance packs, Service packs, tools upgrade for different applications versions of PeopleSoft.
  • Experience in Database admin activities like backups-restores, Database failover, Performance Tuning.
  • Prepared various process documents.
  • 24/7 production support experience and Onsite-Offshore support model.
  • Handled various production weekend activities by coordinating with various teams.
  • Successfully lead various production releases by taking ownership.
  • Expertise in installing and setting up of STAT migration tool for various applications.
  • Expertise in Incident Management, Change Management, capacity management, Monitoring Tools.
  • Experience in Disaster Recovery (DR) activities.
  • Experience in installing and configuring monitoring tools like AppDynamics, Splunk, Apica, Geneos.
  • Automation of DR using AaaS - Automation As a Service.
  • Experience and knowledge with Cloud technologies, AWS, Python.

TECHNICAL SKILLS

Operating Systems: Linux, Unix, Windows

Database: Oracle 8i, 9i, Oracle 10g, 11g, Sql server 2005, 2008, 2012

ERP: PeopleSoft 8.X, 9.X, People Tools 8.4.x, 8.5.x

Tools: Application Designer, Change Assistant, PeopleSoft Performance Monitor

PROFESSIONAL EXPERIENCE

Confidential

Application Support Analyst / SRE

Responsibilities:

  • Expertise in supporting multiple applications.
  • Experience in performing DR, SR and various prod releases.
  • Took ownership of various critical activities and coordinating with various teams.
  • Worked on automating DR activity using Automation as a Service.
  • Onboarding various applications to monitoring tools like AppDynamics, Apica, Splunk.
  • Experience with scheduling tools like Autosys, Control-M
  • Resolving tickets based on priority and meeting SLAs.
  • Providing application support during off hours proactively when needed.
  • Troubleshooting issues by coordinating with development teams and vendors when required.
  • Experience in weekend on-call rotation.
  • Experience in Incident management, change management, capacity management.
  • Experience as Lead SRE and knowledge share with team.
  • Automated various application service activities using AaaS.
  • Experience working in SRE model with focus on Automation and Application stability.

Application Support Analyst

Confidential

Responsibilities:

  • Experience in supporting multiple applications as part of web admin.
  • Installation and configurations of application servers, web servers, process schedulers and other components as part of Peoplesoft admin.
  • Experience working with application designer, data mover, change assistant and other components.
  • Applied oracle released tax patches using change assistant in various environments.
  • Worked on PeopleSoft HCM implementation.
  • System design and development.
  • Involved in tools upgrade and maintenance packs in PeopleSoft environment.
  • Performance tuning by configuring settings in application server and web server layers.
  • Expertise in load balancing of various domains.
  • Monitoring of peregrine tickets and resolving issues based on the priority on daily basis.
  • Research and resolve issues.
  • Perform various environments refresh pre and post tasks.
  • Created scripts for automating server restarts, deleting older logs to keep the servers disk spaces under control.
  • Coordinating with development teams and resolving various issues.
  • Worked on setting up new applications in STAT migration tool. Setting up different application databases, servers, file objects, workflows, migration paths, post migration steps and test connectivity.
  • Trained the development teams of various applications on STAT migration tool.
  • Automated the code migrations by setting up various applications in STAT.
  • Handled various production releases successfully.
  • Experience in performing Disaster Recovery activities.
  • Experience in switching the PeopleSoft system from one data center to the other.
  • Worked on vista reporting tool. Setting up users, reports, folders using vista server admin client.
  • Daily monitoring of all PeopleSoft servers and performing health checks.
  • SSL certificates installations and configurations.
  • Troubleshooting production issues, 24/7 production support experience and Onsite-Offshore support model.
  • Working closely with vendors like Oracle, Vista (open text), STAT (quest) in troubleshooting issues.
  • Experience with monitoring tools like AppDynamics, Apica, Geneos, Splunk.

Confidential

Peoplesoft Upgrade Implementation

Responsibilities:

  • Successful PeopleSoft upgrade to HCM 9.2, PeopleTools-8.53.08
  • Installation and configurations of application servers, web servers, process schedulers and other components.
  • Resolved issues during this upgrade project.
  • Coordinated with various teams like Application development team, business team, Database team and others during this upgrade.
  • Active participation in performance and load testing.
  • Participated in various meetings during this upgrade.
  • Production support post PeopleSoft upgrade.

Confidential

Migrations Automation

Responsibilities:

  • Automated migrations using STAT.
  • Upgraded STAT 5.6.2 to STAT 5.6.4
  • Setting up of various applications in STAT.
  • Resolved issues encountered.
  • Worked with vendor when required.
  • Trained various application development teams about STAT tool.

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