SUMMARY

• Results - oriented IT professional with 25+ years MS Collaborative tools experience with an extensive background focused on audit, security, engineering, developing and implementing collaborative strategies, technical platforms, and solutions that enhance internal/external customer experience.
• Specialize in leading cross-functional teams to effectively align collaborative operations with corporate strategy, leveraging a wide range of human and capital resources, improving processes, and ensuring achievement of deliverables.

TECHNICAL SKILLS

Operating Systems: Windows Server 2008 R2, Windows Server 2003 Enterprise/Standard, R2, 2000 (Professional/Server), Windows 7, Windows 8

Software Applications: Exchange 5.5, Exchange 2000, Exchange 2003, Exchange 2007, Exchange 2010, Active Directory, MimosaNearpoint, Microsoft Forefront Security/Exchange, Antigen/Exchange, Exchange/Blackberry, BES(2.6 to 5.02), Quest Recovery Manager for Exchange, Postini, Tumbleweed, SQL 2000/2005, VMware, SCOM 2007 R2, Microsoft Operations Manager(MOM), McAfee Virus Scan 8+, Norton Enterprise, Outlook 2000/ 2003/2007/2010 , Terminal Services, Tivoli, Citrix Metaframe, NTBackup, Quest Migration Manager, NetIQ, TrackIt

PROFESSIONAL EXPERIENCE

Confidential

Sr. Exchange Engineer

Responsibilities:

• Responsible for supporting on prem Exchange 2016 environment
• Responsible for O365 Support and configurations around conditional access for international laws and prepare for migration internationally.
• Utilized powershell for administration

Confidential

O365 Technical Lead/Architect

Responsibilities:

• Configuration of new tenant and setting up syncing with AADC..
• Responsible for Change Management and testing of any changes around O365
• Responsible for direction of offshore teams in L1/L2 tasks
• Responsible for architect for Modern Authentication for the tenant
• Architecture for SSPR through O365
• Manage and reporting of license usage to client management
• Responsible for Conditional Access architecture for tenant
• Responsible for leading and driving P1 incidents involving O365
• Responsible for management and architect of Azure Active Directory (ATP. AIP)
• Power shell scripting as need to administer environment

Confidential

Exchange Consultant/Architect

Responsibilities:

• Consultant for rolling out and implementation of new tenant for O365
• Consultant for On-Premise Exchange upgrades for Exchange 2007, 2010, 2013, 2016.
• Consultant on Hybrid Exchange upgrades from Exchange 2013/2016 to Exchange Online (O365)
• Responsible for evaluating the environment for recommendations and best way to move forward in upgrading environment.
• Responsible for testing changes and presenting changes to Change Board
• Responsible for installation of Azure Active Directory Connector to sync on-prem Active Directory to Azure Active Directory and planning for the upgrade.
• Responsible for recommendations on hardware, storage, backups for exchange environments.

Confidential

IT Manager/ Messaging

Responsibilities:

• Responsible for Change coordination for group, submitting, testing, getting approvals and adherence to change management processes
• Utilized Powershell to do day to day administration and rights management
• Serve as part of 3rd level escalation for Vendor Management (OBS, TCS and HP (now DCX Technology)), administration and process management such as change assignment activities, operational reports, service request fulfillment and problem and incident management.
• Managed security around access to the environment via, Active Directory, Azure Active Directory RBAC roles in Exchange and Exchange online.
• Responsible for making security adjustments for Symantec DLP to be added into the environment for Canadian Member Firm.
• Manage SLA’s for offshore teams.
• Member of project team to upgrade Skype for Business 2013 to Skype for Business 2015.
• Responsible for 3rd tier support for Skype, Lync Shield
• Responsible for day to day escalations on Skype and directing offshore resources in changes in the environment.
• Provide support services including day to day management and support of activities related to the data centers, hosting and network environments, cloud, and infrastructure systems.
• Manage policies being applied to services (Exchange 2010 and 2016,O365, Active Directory, Azure Active Directory.
• Lead and provide in-depth problem analysis, troubleshooting, coordination and deliver solutions as a 2nd and 3rd level SME.
• Work and coordinate with vendors and outsourcing partners, helping ensure that work is delivered on-time, securely and with the right quality aligned to Confidential standards.
• Working with project team on Exchange 2016/O365 hybrid environment upgrade.
• Responsible for 3rd level user support for Active Directory in global environment.
• Responsible for 3rd level support for Azure Active Directory global environment.
• Responsible for 3rd level support for MobileIron, Proofpoint.
• Escalation point for offshore teams in troubleshooting and recommending direction.

Confidential

Sr. System Engineer - Messaging

Responsibilities:

• Operational support of Exchange 2010/2013 co-existence
• Support for Lync 2013 and design for Skype for Business upgrade
• Responsible for F5 LTM’s to support Lync and Exchange 2013
• Responsible for rollout of HP Autonomy to Business
• Support Websense ESG for DLP on outgoing email
• Responsible for support and upgrade on Ironport gateways
• Support Good Dynamics for ActiveSync devices
• Responsible for SCOM 2012 monitoring of the Exchange environment.

Confidential

Sr Manager

Responsibilities:

• Responsible for Exchange 2010 Operations Strategies and stability of platform on VMWare.
• Responsible for L3 support of O365 migration.
• Operational support for Sharepoint 2010
• Responsible for L3 support for Enterprise Vault 10.0.4
• Responsible for troubleshooting performance issues with Enterprise Vault
• Responsible for troubleshooting and supporting EV vault cache issues.
• Recovered email utilizing CA/DA for further analysis.
• Responsible for adhering to and updating Change Management processes.
• Responsible for Project Management of operational projects around Office 365
• Gave Engineering guidance for OAT and validated all engineering decisions
• Skype for Business 2013 pilot project support to replace OCS 2007 R2.
• L3 escalation point for OCS 2007R2
• Responsible for SCOM 2007/2012 tuning and configuration.
• Responsible for Improving Availability, Increasing Proactive effort for L2 operations and Operations overall, Improve and maintain quality of data timeliness, accuracy, completeness and improve client satisfaction
• Responsible for L2 direction and procedures around operations stability.
• Improved global communication between teams and regions.

Confidential

MS Exchange/Unified Communications Architect/Engineer

Responsibilities:

• Responsible for support of Lync instant messaging environment.
• Responsible for MS Exchange environment supporting 85,000 users globally in a mixed Exchange 2003/2007/2010 environment. Environment consists of 66 Exchange servers.
• Responsible for new DR site testing for Exchange 2010 environment including replicating Public Folders to DR site.
• Lead on project to remove Public Folders from Exchange 2007 and move to Exchange 2010.
• Support mobility using BlackBerry 5, Zenprise and Active Sync.
• Responsible for SCOM 2012 monitoring of Exchange 2010.
• Made sure change management processes were followed for environment.