Security Specialist Resume Profile Herndon - Hire IT People

Career Profile

Experienced IT professional with a strong technical support and customer service background dedicated to be a major asset as an Information Security IT Specialist. My unique experience acquired through course work and prior positions will contribute to the overall security goals of the agency.

Technical Summary

Platforms: Windows 9x/NT/2000/XP/Vista, Windows 7, Windows 8, MS Exchange Server,
Linux Red Hat, Ubuntu, CentOS , Mac OS
Networking: LAN / WAN Administration, Active Directory, Remote Desktop, VPN, TCP/IP, DNS,
Novell, SQL, 100BaseT, Ethernet, SecureID
Languages: Basic, Turbo Pascal, C, C , HTML, Linux, Java
Tools: FireEye, SourceFire, Snorby, IP Audit, Wireshark, Websense, Motorola IDS,
Checkpoint VPN, Ghost, Acronis TrueImage, McAfee/Norton Virus Protection Utilities,
Lotus Notes, Microsoft Office Suite Word, Excel, PowerPoint, Outlook, Access, MS
Publisher , IBM Director, Symantec PC Anywhere, IBM AS400

Professional Experience

confidential

Cyber Security Engineer

Identify security issues and risks, and develop mitigation plans
Architect, design, implement, support and evaluate information security tool and services
Develop and interpret security policies and procedures Participate in security compliance efforts
Interpret policies and guidelines affecting system security, evaluating and recommending new and emerging security products and technologies
Troubleshoot anomalies to the network and participates in the incident response program providing constant analysis of network traffic
Manage internal and perimeter firewalls for Intrusions
Monitor, detect, respond to, report, and resolve network security events/incidents/anomalies Manage and maintain security tools to include but not limited to FireEye, Sourcefire, Mcafee
Encryption, Symantec Endpoint Protection, Argus, Websense, Mandiant MSO, Redline, Mandiant
MIR
Provide feedback of new tool selection, performance and role in security monitoring and remediation Encrypt and Decrypt hard disk and external USB drives
Troubleshoot users escalated issues related to RSA tokens and two factor authentication
Be a SME and Administrator of Mcafee Endpoint Encryption, drafting Standard Operating Procedures SOPs for effective implementation in the agency
Coordinate and collaborate with the other support teams in troubleshooting network/system related issues listening keenly and responding appropriately.
Participate in forensics review of potential breaks or breaches in the security posture, determining impact and implement measures to prevent reoccurrence.

confidential

TSG Specialist Level II All Services

Troubleshoot and resolve phone, TV, and internet issues
Escalate or schedule trouble call appointments for unresolved issues Educate customers on phone, TV, and internet features

confidential

Asst. Security Specialist/Store Support Analyst

Answered support phone and logged calls through ticket system Resolved store issues via telephone, remote access, or site visit
Installed, configured, and tested new intrusion detection system prior to deployment
Secured, patched, and tested new hardware and software per company security policy and guidelines Audited firewall and server logs for abnormalities to the network
Monitored and configured video surveillance software for criminal activity Researched and compiled store video for use by law enforcement
Installed and updated antivirus definitions on clients and servers
Added, configured, and removed user access permissions ACL per company policy Diagnosed and resolved server-related issues eg crashes and slowdowns
Installed, repaired or replaced computer hardware and software in stores Programmed, diagnosed, and repaired wireless scanning guns for store use
Trained new store support employees on security awareness, making sure they understand and adhere to company security policies and procedures.
Collaborated with other corporate departments to resolve vulnerabilities within proprietary software, actively listening and responding taking into account the audience and nature of the information to be communicated.
Participated in weekend on call support to resolve issues outside normal working hours Resolved and informed management of major issues affecting payment processing

confidential

TSG Specialist Level I Optimum Voice

Troubleshot login and phone issues
Scheduled trouble call appointments for unresolved issues Educated customers on Optimum Voice features

confidential

Owner / Webmaster

Designed and maintained website
Effectively resolved customer inquiries and charge-backs Implemented effective advertising campaign
Developed competitive pricing strategies to maximize profits
Established and maintained great working relationships with vendors Audited website traffic data to detect unusual activities

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