SUMMARY

• Over 10 years of experience working in financial products including Portfolio Trading, Equities and Mortgage Backed Securities.
• Proven ability to work in a quick paced production environment including root cause analysis and problem resolution
• Excellent Communication skills to articulate the technical and functional aspects of production problems to the respective stakeholders.

TECHNICAL SKILLS

Platforms: Windows, UNIX, Linux

Database: MS SQL, Sybase, Oracle, My SQL

Programming: PERL, SQL, Shell Scripting, Bash, KSH, Python

Web Technologies: HTML, XML, IIS, Apache/ Tomcat

Tools: Geneos Active Console, Confluence, Sub Version, TIBCO, MQ, JIRA, Horizon, Sentinel, Share point, Service now, FIX, Citrix, Autosys, Crontab, Windows Scheduler, Tableau

PROFESSIONAL EXPERIENCE

Confidential, NY

AVP, Service Delivery Consultant

Responsibilities:

• Global lead & SME for Order Management, Transaction, and Order Routing and Client Reporting suite of applications used by the Portfolio Trading desk and operations teams.
• Taking the lead on managing incidents and provide timely updates to the application owners, business users and senior management using PAPA notification system
• Provide L2 support, troubleshoot application/process issues to help identify root cause and handle client and user inquiries.
• Detail Analysis of FIX messages in case of issues with receiving orders from the client or executions sent to the client and work with Client Connectivity Architecture (CCA) team to identify the issue.
• Perform production table updates, inserts, and deletions using Microsoft SQL Server; maintain integrity and accuracy of data on multiple databases/systems.
• Act as a liaison between various business units and technology team to correct and report system issues and track them using JIRA
• Raise Problem tickets and known errors and driving them with the respective teams for resolution.
• Ran Weekly Operational Review calls with Global support and Dev teams, discuss the incidents, trends, root cause analysis and timeline for resolution of issues.
• Perform application releases, post release testing and validation.
• Conduct annual Application Resiliency Certification (ARC) to validate the applications can run from back up data center for at least a week and fail back to primary data center
• Build and update runbook for all the applications and keep them up to date with the list of workarounds, solutions and break fixes.
• Use ITRS for monitoring application alerts and proactively advise Business and Operations users to minimize any potential client, revenue or reputational impact
• Actively participate in change management process to manage and minimize risk in Production environment and ensure application stability during business hours.
• Developed reports that provided statistics on application health, identified gaps and worked with the development team to improve the stability by automating weekend stop, recycle and start up jobs
• Participated in various infrastructure and middleware migrations, performed application checkouts and provided on call support for start of week.
• Conduct multiple knowledge transfer sessions to train team members off shore across multiple regions and equip them with the right tools and information to conduct initial analysis and resolution during off hours.

Confidential

Cash Equities IT - Equities support Analyst

Responsibilities:

• Analyze Fix messages from the traders and providing information and resolution on the errors in trades, ISIN, RIC, Tickers or Instrument setup
• Developing and running different set of SQL queries on various databases to gather required information for Level I support and the traders
• Setting up start of day and end of day scripts for different systems and actively monitoring using different alert systems and ensure NY and London EOD and overnight jobs are completed on time.
• Created Crontab jobs that will send reports on a daily basis and perform log cleanup after the system shutdown
• Log all issues promptly and keep track of them to completion using JIRA, Service Now. Work with DBAs, UNIX and other support groups to ensure that a problem is fixed timely.
• Analyzing logs from the users to find out application and configuration errors and work closely with the Level I support team to resolve the issues and provide uninterrupted access to users by switching the connection and configuration
• Escalation to development team for modification of application code according to business requirements that improves the performance of the existing applications
• Provide expert advice to management for the resolution of application related flaws or workflow issues and analyzing the impact of proposed solutions.

Confidential

GBM Core Equities Support

Responsibilities:

• Provided application support to traders on trading floor and in assisting solve issues using the electronic trading system
• Worked with trade groups to check various applications, systems and databases are live before trading begins on a daily basis.
• Worked with traders on issues with trade transaction, trade processing, trade settlement, PnL, areas, books, products, strategies, matching trades in Fidessa with Jonnie and vice versa.
• Worked with development and QA team in testing, configuring, staging and deploying new systems to production.
• Created Unix shell scripts and helped the business in obtaining the required result.
• Designed, developed and tested many SQL scripts according to specifications from users.
• Performed System Testing and pushed the script & stored procedures for UAT.
• Created batch programs for automating downstream/End of Day application runs and to send mobile/email alerts of their status
• Worked on creating scheduled tasks and cronjobs to run particular scripts and to log the results at a particular time of the day or week
• Provided extensive application, database and disaster recovery support.
• Provide first level user/operational support, trouble shoot application/database issues
• Maintained production/Test environments using version control systems (SVN) and implement release/application migration.
• Maintained/ documented all application issues (AI), actions and their resolution or use of interim work around scripts using change management systems/tracker systems like JIRA, GEL (Global Environment Listing)
• Documented all the incidents using incident management system
• Did documentation on all the implementation and releases to production & Monitored the daily activities of the production support
• Closely monitored any blocks on all the four databases (NY, HK, LN, Global) using block checker and alerted dbas to kill any procedures that are blocking other users.
• Ran EOD checks for London and Equity Finance and monitored the status through Autosys
• Performed post release testing after application upgrades and/or releases