PROFILE:

System Administrator with over 20 years of experience. Managed operating systems deployments of 1500 and as a team member deployment of 4500. Experience creating and deploying and application software packages using PowerShell, VBScript, Active Directory. High aptitude with Microsoft Deployment toolkit (MDT), System Center Configuration Manager (SCCM). Server Administrator for large environments with 500+ servers and Virtualized and physical. Have a long history of software patching and security patching. Did this work as a system administrator and or manager in lockstep with Infosec for many years using the NIST framework.

TECHNICAL SKILLS:

Software: Linux and Windows all the way up to Server 2019 and Ubuntu 20 LTS; Windows Desktop: Windows 10, 7, Vista, XP, 2000, 98, 95, 3.1, Active Directory, Exchange; Microsoft Office: 2016, 2013, 2007, 2003, 2000, 97, 95; Remote Installation Services, Backup Exec 7 - 12, Ghost and imaging software, VMware, VirtualBox, Symantec Security and Antivirus, Adobe Dreamweaver, Photoshop and other creative software

Hardware: Dell/IBM/HP/Compaq Cisco Router, Dell - OptiPlex, Precision, PowerEdge, Latitude, Inspiron

IBM All X: Series Models (Intel product based) and ThinkPad Series.

PROFESSIONAL EXPERIENCE:

Systems Engineer Supervisor

Confidential

Responsibilities:

• Manage a team of five System Engineers
• Linux cluster setup and maintenance with ScienceLogic SL1 (previously EM7)
• Ran server patch management for whole company, Windows, and Linux cluster
• NIST framework for mitigation
• Server configuration and maintenance
• Supervise an extended team of 4 Help Desk in interim
• Deploy and manage ScienceLogic em7 with alerting and historical data
• Take over and manage SCCM and decommission SCCM from old site
• Multi-domain troubleshooting during company transition
• Implement and manage new products
• Helped change from Unidesk to linked clone VDI
• Validate and troubleshoot VDI windows 10 deployment
• Windows 10 hardware deployment
• VMware vSphere 6.0 admin
• VMware dev and test site admin
• Teradici PCoIP admin with zero clients
• WSUS and Heat patching admin
• Exchange 2013 on-prem admin
• Server standardization
• Deep dive troubleshooting
• Sophos antivirus Admin
• SentinelOne admin
• Create proof of concept for Antivirus (Symantec, Sophos, TrendMicro)
• Help with Greenfield project
• ServiceNow and BMC Footprints admin
• Deploy Microsoft Servers versions including 2019

Help Desk Technician

Confidential

Responsibilities:

• Office 365 admin
• SharePoint on Azure admin and troubleshooting
• Azure AD admin with DirSync
• Okta admin and troubleshooting
• Mimecast admin
• Zendesk ticketing
• Windows 10 deployment

System Administrator

Confidential

Responsibilities:

• Datacenter migration to new center and a full rebuild of all backend and application servers
• Exchange recovery and migration from via Priasoft
• Exchange PowerShell automation and report building
• Manage File system migration to DFS
• Implement SCCM 2012 three server setup with two sites
• Upgrade SCCM 2012 to build 1602
• Manage SCCM and WSUS and application packaging
• Design and implement MDT for Windows 10 rollout
• Migrate from Windows 8.1 to Windows 10
• Migrate from Office 2013 to Office 2016
• Manage Cisco Identity Services Engine (ISE)
• Manage Symantec for Endpoints and Exchange
• Perform Deep dive troubleshooting
• Manage endpoint encryption with SecureDoc and BitLocker
• Group policy Design and administration and troubleshooting
• Design and Administration AD structure
• Manage Websense filtering
• Implement and manage Netwrix auditing for Active Directory, File auditing
• Implement DNS and DHCP cleanup to correct SCCM reporting

Lead Applications Support

Confidential, Madison, WI

Responsibilities:

• Responsible for building and leading a team for supporting the range of grocer management to end users using the mobile app.
• Administrator for hosted services, Office 365, Exchange, Enterprise Gmail, Jira and Confluence.
• Linux client administration
• PowerShell automation
• Amazon AWS system admin, instance management and troubleshooting.
• Microsoft Azure admin
• Google for Business admin
• Responsible building, supporting, and iterating the Linux Point of Sale system.
• Implement Microsoft Intune
• Implement MDT and rollout of Windows 8 for tablet kiosks
• Phone system VOIP admin
• Documentation management for all the hardware specifics and customer data

Computer Engineer

Confidential

Responsibilities:

• Server and network Modernization project to help Tribal families in need.

TSS Support

Confidential

Responsibilities:

• Network Modernization Project taking Windows XP/LANDesk combination and transitioning it to VMware/Unidesk with thin clients.
• Unidesk/VMware migration from SCCM, repackaging all the applications both in-house and 3rd party.
• Documentation of procedures, layering the software, and then evaluating each businesses unit and reporting.
• WAMP server administration
• Trained end-users at the conclusion of the project
• Manage SCCM 2007

End User Computing Engineer

Confidential

Responsibilities:

• Responsible for product selection of laptops/desktops/printers/scanners/mobile phones, and standardizing hardware choices.
• Exclusively responsible for Active Directory, Group Policy, DFS, File server, Documentation, Writing How-To documents for the Help Desk, collaborating with our hosted environment to make changes to DNS, Firewall, Load Balancing, and Server rollouts.
• Tasked with creating the first imaging system for the company. Built an imaging server (MDT) with all the scripting and application packaging necessary to automate the entire process. Kept the system up to date by setting up and using SCCM offline servicing.
• Managed the package creation and management for several other products including Adobe Acrobat, Symantec End Point, Office 2010 customization, VL packaging, and PowerShell scripts for installing and automating VB where necessary.
• Setup development environments and collaborated with the Developers to complete the project and move it to production or demonstrating software. Performed this for Atlassian JIRA, Axosoft OnTime, Microsoft SharePoint, Swim lanes, MoveIT, and other industry specific software.
• Oversaw VMware product support, Windows 7 rollout, Windows 7 support and training. Office 2010, Exchange 2003, Exchange Mail flow diagnoses, Server 2008 R2, IIS, Permission and security Groups, Group Policy, PowerShell, VB Script, User Backup, Secure disposal, Documentation, Password Vault, Good Mobile Messaging, Ghosting, JIRA, SQL Server, Patch management, Change Management Process, IT Notification of changes weekly email. SolarWinds Orion network utilization and trouble identification.

Technician

Confidential

Responsibilities:

• Supported end-users in Confidential ’s end user group. This included Windows XP and 7, Office Applications and customizations, Adobe products and .NET apps that were custom built, and VMware View Manager for the virtual desktops.
• Worked with Network Engineers managing the servers, security access and the network
• Diagnose problems, researched the challenge, isolated the scope, discovered a resolution, and performed a follow-up
• Upgraded the imaging process from Ghost to Microsoft Deployment Toolkit 2010. This included creating a core image, and then setting up tasks and applications necessary for that image to be deployed to dissimilar hardware.
• Developed an updated bootable toolset for the team to use in both XP and Win7.

IT Consultant/Owner

Confidential, New York, NY

Responsibilities:

• Network Auditing/Security/Forensics: Symantec AV, AVG AV, CA AV Trend Micro AV, Microsoft Windows Server, Update Services, Auditor, Kalilinux. Scan software and systems for security intrusions and manage necessary software/hardware for resolution
• Email Administration: Exchange 5.5 2000, 2003 and 2007. Blackberry Enterprise Server. Set up remote access, email server, hosting and support
• Backup Administration: Symantec Backup Exec, CA Archserve, Mozy. Design, implement and train end users in back-up procedures, hardware, tape rotations and provide troubleshooting support
• Network Administration: Windows 2000, 2003 and 2008 R2, Windows 7. Design domains according to customers’ needs and size, provide training and troubleshooting support,
• Wireless Networking: SonicWall, Cisco, Netgear and D-Link. Set up and maintain wireless access points and security
• Database Administration: Microsoft SQL, PostgreSQL, MySQL, and QuickBooks. Daily maintenance, conversion upgrades, back-up, repair corruption issues
• Networking Printer and Scanning: HP, Brother, Canon, and Fujitsu. Recommend products based on customer specifications, execute installation, proactively maintain, and repair printers and media devices
• Virtual Machines Testing: VirtualBox, VMware and Virtual PC. Set up demo labs under various end user environments to ensure stable running conditions
• Website Manipulation: Dreamweaver and Microsoft Expression Web. Content and graphics management
• Digital Photo Manipulation: Photoshop. Electronic color correction and photo retouching
• Integrated new hardware and software into an existing network
• Installed a Windows 2003 domain server that was connected to public and private sides for the library via a smart switch with VLAN as the primary separator.
• For existing Windows XP workstations, manually migrated each user’s data and settings into the domain and set up a shared drive and folder structure. Used a SonicWALL with enhanced OS option to enable round robin fault tolerance for internet connectivity via cable modem and DSL service.
• Routed public Wi-Fi connectivity via a VLAN to have internet access only and use only 10% of available bandwidth. Loaded public XP workstations using Remote Installation Services (RIS) and locked security settings via Group Policy and then reinforced it using Deep Freeze software.
• Ran multiple software titles via a virtual CD-ROM emulator loaded with all the data so that no physical media needed to be touched.
• Troubleshot networking and desktop issues
• Environment included a Windows 2003 domain with a mix of users on desktops and thin clients. Overused or under-powered devices were replaced with new XP workstations and joined to the domain. User data was migrated out of Terminal Server and into desktops as needed.
• Repaired scan-to-folder issues with the main copier.
• Removed virus and malware from workstations and terminal service profiles.
• Repaired Windows 2003 Server when a system crash corrupted the boot record.
• Rewired public address system and satellite radio feeds to correct overheating issues and sound quality with the gyms overhead music.
• Performed website changes and updates as needed in the News and Status pages as well as graphic issues and troublesome CSS and HTML code in other pages.
• Network, desktop, and mobile support. Environment included a Windows 2003 server with peer-to-peer desktops with data locked behind an unknown password. Gained access to locked data using Ophcrack and Rainbow Tables to crack the password. Users were losing emails and having routing issues, so I moved them to Hosted Exchange 2003 environment and synchronized their Blackberries to their Outlook profiles.
• Set up public folders for shared contacts and email. Set up archival rules for old mail on a per-user basis. Troubleshot issues with Mac OSX clients in connectivity with the domain and Mac only issues. Set up SonicWALL VLAN for Wi-Fi access and private connection to the owners’ home which included connectivity to more Wi-Fi access points and high-end home entertainment systems.
• Set up Windows 2008 R2 server for Timberline Software and Symantec Backup Exec with agents to back up both servers to tape. All the desktop and servers were remotely controlled via a 3rd party program and via Remote Desktop for help desk support over the phone.
• Repaired leased laptops: IBM ThinkPad laptops were received from end users and had to be sent back to the lease department. They needed to be in factory new condition. Primary drive image was built to specifications for each model and cloned to all machines by a Ghosting multicast server. Hardware was inspected and replaced or updated as needed. This included LCD screens, mother boards, daughter boards, hard drives, bezels, and accessories. In the role of Project Manager, I streamlined the process to the point that non-technical people were hired to perform these tasks.
• Deployed rack servers (Data Center): The sales team received an incomplete description of a server build. I then worked with the salesperson to fill in the gaps before the order could be placed. This included the servers but also the specifics of the rack unit, power distribution and cable management. Then as team leader for the build I would take two people with me for the installation day(s). All hardware had to be evaluated ready by loading an OS and setting up the RAID array. Projects usually consisted of fully populated racks with cable management completed and ready for the customer to do their own OS load.
• Provided support and answered technical and design questions
• Technical Advisor: responsible for final order approval, including obtaining necessary information from the client to ensure all necessary equipment and software were ordered

Environment: IBM Warranty Repair: ThinkPad series and X Server series, Network Administrator: Windows NT and 2000. Traveled to customer sites to provide network administration support, Laser Printer Repair: B/W LaserJet series 4, 5, 6, 1000, 2000, 3000, 4000, 5000, 8000, 9000, Laser Printer Repair: Color 5, 2000, 3000, 4500, 5500, Product recommendations to sales staff based on design, acquisition and product placement