PROFESSIONAL EXPERIENCE

Confidential - Jersey City, NJ

Senior Telecommunications Network Engineer

Responsibilities:

• Planned and recommended system architecture for Unified Communications suite including CUCM, CUC, IM&P, and CER.
• Employed Cloud Workspace Management Suite (CWMS) for computing to advance applications and services through eight global data centers
• Provide tier-3 network support to VMware, Citrix, Windows, Unix, Mainframe, Oracle and Web Development teams.
• Installed and configured CUCM, CUC, CME, CUE, and UCCX version 11.x
• Performed tech refresh of remote site routers and switches with ISRs to support IP telephony with PRIs and CUBE SIP trunks.
• Responsible for all the coordination and implementation of new software upgrades on the different platforms including Broadsoft, Acme Packet and Genband CS2K for lab and production network.
• Designed and implemented Cisco centric video infrastructure which consist of of Expressway Servers/Telepresense endpoints and Cisco WebEx CMR
• Integrated Cisco Unified Communications systems with gateways including Cisco Unified Border Element (CUBE)
• Performed troubleshooting consisting of testing and verifying issue was reproducible, often times working with agents via WebEx to monitor them taking production calls and test calls.Configured and deployed IM&P 10.5x cluster for Jabber integration
• Analyzed existing voice and data networks and recommended tailored converged network solutions for, Cisco IP Telephony, and legacy PBX environments
• Configured and implemented SIP federation between Cisco Jabber and Microsoft Lync users.
• Utilized CWMS to deploy and manage multiple servers simulteanously
• Migrated from UCCX 10.x to 11.x for small call centers and performed all script updates
• Architected and deployed Cisco 7604 based I-Flex structure in support of Voice and Video
• Designed and configured MGCP and H.323 Voice/IP gateways on Cisco ISR 2800 and 3800 series routers to connect the PSTN via PRI Troubleshot screen-recording issues for AQM-licensed contact center agents
• Generated policy maps and ACLs to handle company migration from Cisco VOIP to Skype for Business and ensure all traffic was marked appropriately

Confidential - Boston, MA

Senior Network Engineer

Responsibilities:

• Designed IP Telephony solutions for 20,000 users using Cisco Unified Communications Manager and Unity Connection
• Architected a CWMS Mirage deployment to enable secure remote desktop access through IBMs cloud infrastructure.
• Worked on next generation WAN QoS architecture for a unified network with data, voice and video
• Configured IM&P 11.x to enable remote call control features on pre-existing Skype for Business 2015 clients in the environment.
• Created a python automation script to work with Azure VNet's rest API to automate internal and cloud IP address management
• To be the network architect for designated clients towards any new IT initiatives involving existing infrastructure and/or new deployments
• Monitored voice traffic, signaling, and network health using Cisco Prime Infrastructure
• Designed all facets of Cisco Finesse for UCCX including call variable management, modifications to desktop layout XML, and live gadgets for real-time reports for supervisors
• Build, configure, and deploy VMs and templates from VMware. Completed Physical-to-Virtual (P2V), and Virtual-to-Virtual (V2V) migrations of Windows and Linux systems
• Responsible for Cisco WebEx Meeting Server /Cisco Meeting Rooms (CMR) Cloud Based (SAAS) Integration, support, and rollouts
• Configured necessary SIP Route patterns and created the necessary SIP Normalization scripts for SIP URI Dialing for enterprise Jabber users.
• Configured provisioning of CUCM for UCCX, implemented UCCX outbound dialer and developed call flow scripts for agent queues
• Customized and configured voice applications, Extension Mobility, IPMA, and Attendant Console for users and customer’s individual needs
• Configured CUIC for reporting purposes in a UCCX 11.x environment.
• Created CUIC custom reports to meet business requirements
• Experienced in securing data, voice, video, Internet/Intranet, E-commerce and telecommunication network architectures (Cisco, Avaya, Microsoft, Juniper, IPC Turret).
• Designed and configured Call Manager Express on Cisco ISR 3900s for small branch offices
• Handled configuration and troubleshooting of various VoIP and signaling protocols to include H.323, SIP, SS7, RTP, Analog, PRI, CAS, Hosted Cloud PBX voice solutions, and MGCP utilizing Edgemarc 4550 voice gateways, Broadworks Application Server, Cisco BTS, Sonus switch, and ACME SBC.
• Responsible for supporting various IP phones such as the 69xx, 79xx, 89xx, 99xx series.
• Implemented SIP trunks on Cisco 3945 ISRs and 1100 ASRs with box-to-box redundancy via CUBE with ATT and Verizon.
• Developed processes and best practices for scheduled auto-launch conferences using Cisco TMS

Confidential - Washington, DC

Network Engineer

Responsibilities:

• Migrated cluster from CUCM 8.x to 10.x in a parallel build, designing the LLD covering all aspects of initial configuration (such as dial-plan, CAC, LDAP, DRS, and HA/redundancy)
• Migrated UCCX sites over to UCCE clusters to incorporate them into the larger and more modern infrastructure
• Designed and implemented IM&P 9.x, using the Cisco Client Profile Agent service to enable SSO support
• Performed tech refreshes of legacy 250, 2600, 3600 and 3700 series routers with new 2900 and 3900 series ISRs to support upcoming Unified Communications upgrades along with QoS provisioning
• Worked with ACI Cobra SDK to develop python scripts for Application Profile and Fabric Policy deployments.
• Configured and implemented immersive Telepresence endpoints such as DX650, DX80, EX90, SX10 and SX20s.
• Consulted, designed and deployed a ground-up video conferencing solution
• Redesigned the UCCE / ICM / CVP scripting standards so that call types were properly set and other scripting variables were consistent across all scripts for simplified reporting
• Implemented Cisco Virtual Wireless Controllers (vWLC) on VMware ESXi reducing network hardware footprint in remote office locations
• Built and implemented SME 9.1x solution for centralized aggregation routing point for 8 leaf cluster environment, this involved centralizing PSTN breakout via a CUBE solution to the ITSP
• Configured on-prem Collaboration Meeting room (CMR) solution for collaborative conference rooms, dedicated conference rooms, and video purposes.
• Designed and implemented Cisco Jabber solution with federation to Microsoft Lync Server to facilitate a seamless transition to Jabber.
• Configured and troubleshot new PRIs terminating on ISR G2 gateways
• Responsible for supporting various IP phones such as the 69xx, 79xx, 89xx, 99xx series
• Migrated from UCCX 8.x to 9.x for small call centers and performed all script updates as needed
• Configured monitoring and SNMP tools to appropriately size circuits and monitor bandwidth utilization
• Replaced existing PBX with Lync Phones in a branch office using SIP trunks from a major IP telephony provider
• Implemented “Mobile Remote Access” device “BYOD” provisioning of Collaboration endpoints; Jabber 9.x WebEx for (iPad/iPhone/Android)
• Migrated branch offices from their MGCP environments to match headquarters’ H.323 standard
• Configured Finesse as agent client software to replace CAD in a UCCE 9.x environment
• Deployed fully functional VMware NSX Environment (NSX for vSphere 6.2) for use in a multi-tenancy network design leveraging VXLAN overlay to isolate tenants from one another

Confidential

Network Engineer

Responsibilities:

• Responsible for supporting Cisco UCCE including ICM, Cisco Unified Communications Manager, IPIVR, and Cisco Customer Voice Portal (CVP)
• Provided Level 3 support for all escalated issues related to voice and worked with business units to facilitate any changes or modifications that were necessary to resolve the issues
• Installed and configured all UCCE / ICM components such as Routers, Loggers, PGs, HDS, AW, Webview, MRPG, Dialer and CTIOS
• Identified an issue were application traffic was getting the incorrect DSCP marking and causing intermittent issues with Video traffic
• Hand Written Numerous Python Scripts to automate simple and fundamental tasks including things such as polling devices and retrieving and verifying versions of cisco software
• Configured IM&P 10.x to integrate with Microsoft Exchange, leveraging EWS for calendar update integration with Jabber client.
• Built duplicate of the production VoIP system in a lab environment to research new integrations
• User management and Cisco Endpoint Registration with CUCM, CUC, Cisco PCCE and UCCE systems and Verint WFO Call Conversation Recording systems.
• Redesigned CUCM dial plan to remove overlap and built translation patterns for abbreviated inter-site dialing
• Configured UCS C series servers from scratch, setting up CIMC and installing ESXi.
• Used UCCE troubleshooting tools such as SQL queries, dumplog, procmon, rttest, and opctest to diagnose issues
• Administered all Cisco UC and UCCE operational bug updates, patches, and upgrades handled scripting maintenance within ICM and CVP Studio
• Configuring and troubleshooting WAN technologies such as MPLS, T1, T3, DS3 and ISDN
• Auto-registration of phones through TAPS and bulk import of phones and users using BAT

Confidential - Newark, NJ

Network Engineer

Responsibilities:

• Designed and configured E.164 dial-plan to multiple CUCM clusters for streamlined, modernized international inter-site calling
• IVR and Auto-Attendants using CUCM, CUC and PCCE
• Configured Nexus 3k management features including Python scripting, EEM, and other XML manageability tools
• Developed and implemented service schedules and procedures to assure delivery of quality, cost-efficient technical services
• Daily responsibilities included monitoring remote site using network management tools, handled lead role in design guidance for infrastructure upgrade
• Managed enterprise-scale CUC for voice mailbox administration and provisioning within Unity Connection through the use of LDAP, UDS/AXL, and bulk admin tools
• Configured all aspects of CUCM 7.x and 8.x and migrated Cisco UC applicatons from MCS to UCS servers
• Was in charge of all aspects of site design for VoIP migrations for all sites in my region. This included bill of materials, statement of works, work orders and the design itself
• Migrated from Avaya PBXs at the remote sites to Cisco voice gateways (configured for SRST) and IP phones to provide an end-to-end IP telephony environment
• Extensive experience with the integration of UC with the UCCE and UCCX platforms
• Directed installations, moves, add, and changes throughout the environment and auxiliary locations
• Implemented CER 8.x in a two-node cluster, including all aspects of integration with CUCM - CTI route point/failover route point, application users, route and translation patterns, and SNMP service
• Designed Visio diagrams of entire voice network including a functional dial-plan summary
• UCCE and PCCE 11.0 and 11.5 Scripting