Implementations Specialist/Systems Engineer Resume

SUMMARY

Results - driven Health IT professional committed to providing outstanding customer service and innovative technology solutions seeking opportunity within the healthcare/IT industry.
Experienced in implementations and systems engineering within the scope of interoperability of EMR and third-party vendor interfaces.
Demonstrated knowledge in configuring various inbound and outbound interfaces such as results, orders, demographics, charges, and immunizations.
Experienced in analyzing HL7 messages to troubleshoot and solve interoperability issues to ensure data exchange.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Implementations Specialist/Systems Engineer

Responsibilities:

Configured various interface types according to project plans to meet client’s specifications and expectations
Tested configured interfaces with third-party vendors to ensure proper functionality of interface prior to go-live.
Communicate with stakeholders to collaborate in ensuring the project’s success and on time delivery.
Troubleshooted and solved interoperability issues in a time efficient manor
Trained clients on newly implemented interfaces to guarantee their ability to confidently and effectively use interfaces to gain maximum potential in patient information management and delivering patient care.
Successfully migrated client interfaces from premise to hosted server and test each interface for functionality post migration.
Installed and upgraded Greenway developed software/3rd party components for end-user use.
Multitasked by working multiple projects simultaneously and frequently completed project prior to go-live date.

Confidential

Patient Service Representative

Responsibilities:

Politely greeted patients in a positive and welcoming manner to give patients a sense of comfort and satisfaction
Performed data entry tasks by entering patient data into EMR to generate patient encounters for providers while adhering to HIPAA/PHI privacy laws.
Verified insurance through portals via telephone
Processed cash, credit, and check transactions and performed nightly batch posting.
Educated uninsured patients on the sliding fee program so they can have financial access to healthcare.
Scheduled appointments through PBX systems and during patient checkout.
Translated for Tigrinya speaking patients who did not have translators present with them.
Assisted Medical Records departments by scanning and indexing medical records.