SUMMARY

• Rich IT experience with solid exposure in Client/Server Infrastructure Solutions, Cloud Solution Providers, Large Scale Server Virtualization, Cross - Platform Application Architectures, Enterprise Storage and Disaster Recovery/Business Continuity Solutions.
• Automated deployment experience using Ansible, Designing and supporting Continuous Integration / Continuous Delivery (CI/CD) solutions, Working knowledge of Jenkins, JIRA and GitHub.
• Outstanding track record for designing and implementing networks to improve performance, operational efficiencies and usability.
• Proven experience in IT infrastructure planning, monitoring, development and applicable data privacy practices and laws.
• Concrete understanding of a 24x7 high availability mission-critical web server, systems, infrastructure and multi-tier application environments.
• Excellent track record in assisting the Disaster Recovery team with DR testing.
• Exceptional analytical and conceptual skills in Capacity Planning and Performance Monitoring.
• Broad Experience in Project Management with sound decision making capabilities, strong team focus, commitment, responsibility and accountability in meeting project deliverable deadlines.
• Exceptionally good troubleshooting, problem solving, evaluative and root cause analysis skills.
• Knowledge of industry standard frameworks such as PMI, ITIL, HIPAA, PCI and SAS115 Controls.
• Extensive experience in each phase of Systems Development Life Cycle (SDLC) of a project including Analysis, Planning, Designing, Development, Testing, Implementation and Maintenance.
• Strong communication skills, both written & spoken at all levels of the organization.
• Detail oriented, process driven & thorough documentation skills.
• Management experience leading technical projects.
• Ability of effective prioritization and execution of tasks in a high-pressure environment, in addition to the exceptional customer service orientation.
• Extensive work experience in a team-oriented and collaborative environment.

TECHNICAL SKILLS

Operating Systems: Windows 2019 Server, Windows 2016 Server, Windows 2012 Server Family, RedHat Linux, Sun Solaris, Cent OS, Windows 10, Windows 7, Windows Ubantu, AIX Unix

Virtualization: vSphere, VMware ESXi, VCenter, Vcops, VDI, and Microsoft Virtual & VMware Automation tools, Hyper-V, Confidential OVM

Mail Server: Microsoft Exchange Server 2010, 2007.

Protocols: TCP/IP, POP3, SMTP, NetBEUI, FTP, HTTP, HTTPS, UDP, DHCP, WINS, DNS, TFTP, SNMP, SMTP, RAS, SNA, SSH, LDAP.

Change Management: Serena Business Manager, HPSM.

Cloud Providers: AWS, Azure, GCP

Cloud Applications: Google Suite, vCloud Director

Directory Services: Active Directory Service, LDAP, Sun Directory Server, DNS, WINS, DHCP

Databases: Confidential 11g, Confidential 10g, MS SQL Server 2008

Hardware: HP/DELL/IBM servers, SCSI/RAID controllers, SCSI/ LTO, iSCSI, iLO, VNX.

Disaster Recovery: Zerto

Antivirus Software: Symantec EndPoint Protection, Norton Anti-Virus Corporate Edition, Security, Web Apps

Messaging: ISA, IIS 7.0, Citrix MetaFrame, Citrix Presentation, VMware ESX. VSphere, VMotion. Tomcat, Apache, Active Sync

Data Backup Software: IBM Tivoli Storage Manager, Legato Networker, Veritas NetBackup, TDP for Exchange.

Monitoring/Ticketing: HP Open Service Desk, Zabbix, Splunk, Remedy, NetIQ, ClearQuest, Tivoli, MOM, SCCM, BMC Patrol, VCenter, and Confidential Enterprise Manage

PROFESSIONAL EXPERIENCE

Confidential, Brighton, MA

Lead Windows Consultant

Responsibilities:

• Responsible for the entire life cycle of Microsoft Windows Servers in the data center which were hosting mission critical multi-tier business applications like SQL, IIS, Enterprise Reporting Applications.
• Experience with VMware sphere 6.7, 6.0 ESXi, ESX configuration and deployment V2V migrations and VCenter management.
• Develop consultative partnerships with stakeholders to understand their strategic objectives, key performance indicators and reporting requirements.
• Maintained the on-going security compliance program to meet internal and external audit requirements.
• Recommend improvements and assist in changes to best practice
• Cross-functional collaboration to ensure availability, reliability and scalability of corporate servers to meet business demands.
• Independently analyzed problems researched potential technical solutions, evaluated alternatives and presented recommendations to the management.
• Collaborated with vendors, internal systems, and customers to provide problem-solving solutions with minimal impact to business operations.
• Provided support in response to business/production migration problems during the normal work hours or off-hours, in a timely and effective way to ensure minimum downtime and meet the required Service level agreement (SLA).
• Ensure continuous improvement of our systems, processes, documentation, business and client support updating procedures, adherence to performance metrics, capacity management planning and provide timely resolution to issues.
• Aligned IT processes with ITIL by establishing weekly incident and problem management meetings and significantly decreased turnaround time.
• Contributed to performance and Disaster recovery for new application servers.

Confidential

Senior Systems Analyst

Responsibilities:

• Deploying, Supporting and Administering Windows and Linux servers hosting mission critical multi-tier business applications like Confidential, SQL, IIS, Enterprise Reporting Applications, on mainly HP Servers in a Distributed Multi Domain Environment.
• Helped defining the engineering strategy for the Systems Operations team around virtualization and storage technologies, including adoption of new tools and procedures.
• Maintain the on-going security compliance program to meet internal and external audit requirements.
• Cross-functional collaboration to ensure availability, reliability, and scalability of corporate servers to meet business demands.
• Independently analyzed problems,researched potential technical solutions, evaluated alternatives and presented recommendations to the management.
• Collaborated with vendors, internal systems, and customers to provide problem-solving solutions with minimal impact to business operations
• Provide ‘on call’ support in response to business/production problems as needed whether they occur during the normal work hours or off-hours, in a timely and effective way to ensure minimum downtime and meet the required Service level agreement (SLA).
• Ensure continuous improvement of our systems, processes, documentation, business and client support to include updating procedures, adherence to performance metrics, capacity management planning and provide timely resolution to issues that arise.
• Contributed to performance and Disaster recovery testing on a quarterly basis.
• Provided consistent follow-up on incident / change tasks until final business objectives were met.

Confidential, Westwood, MA

Windows Infrastructure Engineer/Consultant

Responsibilities:

• Experience working with all VMware technologies like vMotion, Storage vMotion, High Availability (HA), Fault Tolerance (FT), DRS and Storage DRS etc.
• Broad knowledge of VMware ESX/ESXi Host Server and Virtual Machines Installation, Configuration & Maintenance.
• Helped defining the engineering strategy for the Systems Operations team around virtualization and storage technologies, including adoption of new tools and procedures.
• Worked with team to ensure compliance with all regulatory requirements.
• Deployed VMware infrastructure, including physical to virtual conversion of servers that were on month-to-month lease, reducing costs and tripling capacity.
• Provided application support, problem diagnosis and resolution with minimal business impact.
• Experience with vulnerability scanners such as Qualys and Recommended controls for Reporting, analyzing, and reducing the impact of security incidents.
• Ensure service performance meets or exceeds business expectations and is delivered in accordance with the required Service level agreement (SLA).
• Provided application support, problem diagnosis and resolution with minimal business impact.
• Worked on capacity planning and performance monitoring of applications and the enterprise environment.
• Mentored junior members of the team in developing robust and easily maintainable applications.

Confidential

Senior Windows Systems Engineer/Consultant

Responsibilities:

• Operational responsibility for a large Microsoft Windows and Linux server environment.
• Worked on platform upgrade migration from VMware infrastructure to Confidential Virtual Machine (OVM).
• Participated in testing and evaluation of new technologies to ensure compatibility and functionality.
• Created architecture pictures of proposed implementation, flow charts for process flows, designed database schema or re-use existing structures and determining data movement strategy.