SUMMARY

• An IT professional with 6+ years of experience, having expertise in Windows Installer technology, Wise Package Studio, Application virtualization, skilled in analysis, troubleshooting, testing, documentation, technical support, and windows network administration.
• Configuration of MDT 2012 and MDT 2013.
• Design build and implementation of new infrastructure of SCCM.
• Expertise in Design, installation and configuring SCCM 2007, SCCM 2012, SCCM 1511 and SMS 2003 environment, creating distribution point, Deploying, and Configuring new sites Servers and roles.
• Full Configuration of Configuration Manager 2012.
• Experience with Microsoft's SQL, Active Directory, Group Policy, DNS, DHCP, IIS.
• Experience with Microsoft's Server 2012 R2, 2012, 2008 R2, 2008, and 2003 Operating systems.
• Working knowledge of Microsoft SCCM/SMS, Install Shield Admin Studio, Wise Package Studio, IIS, DNS/TCP/WINS, Windows Registry, and Active Directory.
• Configuration Manager Patch Management Implemented WSUS/SCCM integration and created a monthly phased patching process.
• Configuration of Internet Based Client Management for Configuration Manager.
• Full Configuration of Service Manager 2012, Orchestrator 2012.
• Profound knowledge of networking protocols like HTTP, SMTP, SSH.
• Packaging with SMS Installer and Wise Packaging Studio.
• Knowledge in batch and Power Shell scripting.
• Experience in desktop support tools and ticketing tools.
• Experience with Windows deployments and user data migration.
• Provide support for Office 365 related issues.
• Used Jenkins for continuous integration to automate builds, testing and deployments .NET applications.
• Installed and configured GIT with TFS and VSTS.
• Used TFS 2010/2012/2013/2015 and 2017 for automating builds, deploy and smoke test for .NET applications.
• Strong Knowledge of Windows Registry, File System, Services, ODBC Connections, COM objects, Devices, Security, Windows 2008 Active directory services and other facets of Windows OS.
• Knowledgeable in basic personal computer hardware, operating systems, and cabling.
• Excellent written and verbal communications skills.

TECHNICAL SKILLS

Server OS Environments: Server 2008 R2, Server 2003, Small Business Server 2008/2003, Active Directory, DNS, DHCP, Group Policy

Client OS Environments: Windows 7, Windows XP, Windows NT, Windows 98 & 95, Apple OSX

Packaging and Scripting: Wise Package Studio, Install Shield, VB and batch scripting

Management HP: SIM 4.x, SCCM 2012 - 2016, SMS, SCEP

Messaging Exchange: 2008 - 5.0, Blackberry Enterprise Server 5.x, 4.x

OS Imaging: OSD Via SCCM 2012, Microsoft Deployment Toolkit 2010, Ghost Grid Computing Data Synapse Grid Server 5.x

Programming and scripting: Python, SQL, VB scripting, PowerShell

Virtualization: VMware Workstation 9.x, 7.x, 6, 5

Mobile Client Environment: Android 4.1x, 3.1, 2.6, Apple IOS, Windows Mobile 6, 5, Windows Mobile 2003, blackberry

Productivity Software: Microsoft Office 365, 2010, 2007, 2003, (Word, Excel, PowerPoint, Outlook, Access), Microsoft Project and Visio

Remote Management: SCCM Remote Tools, Remote Desktop, SMS Tools, HP iLo, KVM Tools.

Networking: Layer 2 and Layer 3 devices, TCP/IP protocols, firewalls, F5 load balancers (LTM)

Network management: Infoblox, SNMP, Cisco Works LMS, HP Openview, Solar winds, Ethereal

Enterprise Anti-Virus: Cylance, Trend Micro, Norton SEP, McAfee

Other Tools: Primal Script, Ultra Edit32, Bitlocker

Build and Configuration Tool: TFS 2012/2013/2015/2017 , VSTS, Jenkins

PROFESSIONAL EXPERIENCE

Confidential

SCCM/ Windows Administrator / Office 365 Administrator

Responsibilities:

• Perform all the Microsoft System Center Configuration Manager (SCCM) related activities including creating scripts, scheduling, monitoring, cleaning up desktop workstations, MAC Address validations, hard drive related issues.
• Perform onsite and remote analysis of computer and network related issues that are workstations and server related.
• Perform Activities related to Low Disk Space, Bitlocker Remediation, client version, drive cleanup, endpoint protection agent verification and create metrics to address the issues.
• Setup and Configuration changes to any new sites that includes Web App, Create App Pools, DNS entries.
• Cleaning up expired and installing new virus definitions.
• Packaging, Deploying and Reporting of all Microsoft related windows patches to all the Workstations and Servers.
• Remediate Security Vulnerabilities on IIS Servers as discovered by Nexpose.
• Distribution of COTS products like Adobe to the workstations.
• Set up the desktop/machine Images in UAT in preparation for the county users to come to the UAT test lab to conduct UAT Testing.
• Creating packages for latest version applications and deploying them to all workstations through SCCM 2012.
• Working on Microsoft security patches.
• Working on Various applications to build MSI packages and Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement using Wise Package Studio.
• Deploying and creating packages of latest version of 3rd party applications and distributing them to all Distribution points.
• Working on creating Task Sequence to create basic components that performs tasks to install Operating System, installing Configuration Manager Software package and creating registry entry.
• Provide support, maintenance and administration for Microsoft Exchange and Office 365.
• Created a package for Office 365 and deploy it thru SCCM for 108 Distribution points and more than 11K end points.
• Customize and troubleshoot issues on Office 365 related issues like word, excel, powerpoint, one note etc.
• Troubleshoot issues with Skype for Business and Microsoft Teams.
• Creating Boot Images in Configuration Manager which is used for Operating System Deployment.
• Assist all the teams during software installation issues.
• Create, publish and deploy builds in DEV, SIT, UAT and PROD environments.
• Developed custom .NET applications using Wise Package Studio.
• Worked on setting up a TFS report server and build reports.
• Support developers in resolving build issues, code fix and TFS workflow.
• Coordinate and work closely with Development and QA team in continuous delivery environment.
• Worked with project management, development and QA teams in scheduling releases in all the environments.

Environment: SCCM 2012 R2, Office 365, Windows server 2012, SCOM 2012, SCCM client center, Bitlocker, Wise Studio Package, App v integration, SCEP, TFS 2012/2013/2015/2017 , VSTS, Jenkins.

Confidential, Frisco, TX

SCCM/ Windows Administrator

Responsibilities:

• Delivered the packaged applications for Desktops and Servers through SCCM 2012.
• Performed System analysis, monitoring and performance tuning for Windows 2k3r2/2k8r2 and 2k12 Servers.
• Deployed applications using SCCM 2012 and MDT by creating the application profiles using both Task sequence and Microsoft Build Manager.
• Extensively worked with Windows NT/ 2000/2003/2008/2012 including Server installs, Hot fixes, Security patch installs, Active Directory Forest, ADFS, GPOs, FRS, DFS, FSMO, IIS, SMS, MOM, SCCM, SCOM, MS SQL Server and MS Exchange.
• Maintained Web Servers by installing Microsoft IIS 7.
• Performed migration from SCCM 2012 to 2016.
• Managed and supported SCOM 2012 and CA spectrum monitoring systems.
• Established Operating System Deployment, images, and Task Sequences via SCCM.
• Created and provided system reports, via SCCM, to IT managers to assist in determining the most efficient hardware upgrade purchases.
• Installation, configuration & maintenance of Windows 2003 & Windows 2008 Servers with Active Directory Infrastructure, DNS, DHCP.
• Managed the policies being applied to mobile devices, helping to ensure the health of the Mobile Device Management (MDM) service, and manage the changes to the MDM infrastructure.
• Created and maintained Windows XP (32bit), Win7 (64bit) Master images, and USB bootable image drive for field technician use.
• Troubleshot client connectivity and package installation issues by analysis of logs.
• Created PowerShell and batch scripts to automate tasks such as adding printers, creating excel reports, and making configuration changes to applications.

Environment: SCCM 2012 R2, Windows server 2012, SCCM client center, VMware 9.0, App v integration, SCEP, IIS, HTTP

Confidential

Windows/ SCCM Administrator

Responsibilities:

• Led the drive to upgrade from SMS to SCCM to take advantage of the advanced features that SCCM offered.
• Installed, configured, upgrade and maintained Windows 2000, 2003 and 2008 R2, Exchange Server 2003/2007/2010 Operating Systems.
• Single Handedly Designed stand-alone MDT image process, creating network share for images, driver packages, and task sequencing utilizing Lite Touch installations for XP to Windows 7 upgrade.
• Installed and configured IIS 7 to include modifying the Applicationhost.config file to allow certain file extension to be managed in package distribution.
• Performed troubleshooting and remediation of desktop and deployment issues.
• Created tasks and collections as well as updated/performed troubleshooting of distribution point issues for package deployments.
• Maintained the license inventory for device authentications and updating when required.
• Partnered with Server Team to bring all file servers into SCCM for inventorying and patching.
• Was the main contact for escalated desktop issues, informed support groups of any potential issues or concerns.
• Provided 24/7 on-call support as needed for all high priority systems or issues.
• Created tools to easily repair WMI and SCCM clients remotely.
• Administered backend SCCM servers.
• Provided SCCM documentation, network diagrams, and Troubleshooting flowcharts.

Environment: SCCM 2012 R2, Windows server 2012, HTTP, SCCM client center, Bitlocker, VMware 9.0, IIS, App v integration.