System Administrator / IT Support Resume

EMPLOYMENT HISTORY:

Confidential

System Administrator / IT Support

Responsibilities:

Provided Tier 1 - 3 Help Desk support, including phone support
Exchange 2003-2007, Windows server 2003-2008, active directory troubleshooting
Telecom admin (Nortel /Avaya)
Office 2003, 2007, 2010 setup and configuration
Provide asset inventory and vendor management
Hardware/Printer/Application support, installation and troubleshooting
Provided superior customer service

Technologies Used: Avaya ACD Call Routing system or equivalent, Basic hardware/Printer/Application support installation and troubleshooting, Troubleshooting XP and Mac environments, Remote Control software, Call center operations experience Tier 1 phone Support, Customer service skills, Hands-on experience with Active Directory, Help Desk experience, Mac for Office experience, Mac OS X in a support and troubleshooting role, Microsoft XP operating system, basic configuring and troubleshooting, MS Office 2007 and 2010 product suite support, Remedy Call Tracking System, VM software experience

Confidential

Computer / Project inspector

Responsibilities:

Configured blackberries, Android and iPhones for new and existing users
Inspect and repair a wide variety of laptops, projectors, desktops, servers and PDAs
Assist customer care with troubleshooting to provide quality service, mostly phone support
Maintain a detailed inventory
Provided superior customer service

Confidential

Information Systems Administrator

Responsibilities:

Utilize in-house ticketing systems to prioritize critical work orders
Provide Tier 1 phone and remote support to offsite users via VNC, RDP
Maintain and configure networking technologies and software applications including DNS, FTP, Mail, and Web servers
Troubleshoot connection, application, and hardware issues with MACs and PCs
Blackberry enterprise server administration
Installation, configuration of VMware clients and ESX servers
Hardware/Printer/Application support, installation and troubleshooting
Provided superior customer service

Confidential

Technical Consultant

Responsibilities:

Rollout and configure images for new and existing users
Install and instruct users how to utilize Citrix and lotus notes
Perform back-ups and file restoration
Provided Phone and remote assistance to users
Install and configure network devices while maintaining network security

Confidential, Boston

Network Administrator

Responsibilities:

U Cat5e, Coaxial, cabling and terminating experience
Manage Active Directory, user accounts, printer mappings and server maintenance
Support 800+ local users and 200+ remote user’s on windows and Mac platforms
Created and Maintained documentation for the network
Hardware/printer/application support, installation and troubleshooting

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