Sr Infrastructure Engineer Resume Minneapolis, MN - Hire IT People

SUMMARY:

IT engineer with 20+ years of experience in many industries, excellent problem resolver, top level customer satisfaction, security minded

TECHNOLOGIES:

Microsoft: Microsoft Servers, Active Directory, Group Policies, Exchange, Microsoft Workstations, Microsoft Office (Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint), O365, WSUS, SCCM, SQL, SharePoint, Visio, Azure

Networking: Cisco and SonicWall Firewalls

Virtualization: VMware ESXi, Hyper - V

Backup Technologies: Symantec Endpoint, NetBackup, and Backup Exec

AV/SPAM: Trend Micro, Symantec, McAfee

Other Technologies: CRM, SAAS, IAAS, SOX, HIPAA, Android, iPhone, scripting, SSL VPN, Hardware, Printers, Documentation, Remedy, Bomgard, LogMeIn, Dameware, Salesforce, KACE, RightNow, Ivanti, ConnectWise Automate, ConnectWise Manage & WatchGuard firewalls

Other experiences: Technical Writing, Leadership, Editing, Public Speaking, Application Support, Hardware Support, Support Engineers, Integration, Analytical Skills, Customer Service, Engineering, Management Information Systems (MIS), Incident Response, Problem Solving

EMPLOYMENT:

Confidential, Minneapolis, MN

Sr Infrastructure Engineer

Responsibilities:

Part of a 5-person team to upgrade mill computers using SCCM to IAAS most of its abilities creating images, inventory, pushed updates and more
VMware ESXi to create and admin Windows servers and workstations
Phone support of Microsoft and 3rd mill applications

Confidential, Minneapolis, MN

Workstation Engineer

Responsibilities:

Migration from MS Surface Windows 8 Office 2013 to Lenovo Windows 10 laptops installing Office 365 2016
A lot of troubleshooting Confidential & Confidential VPN clients speed and connection issues
Updated many out of date SOP's
Over 500 completed tickets in 6 months

Confidential, Minneapolis, MN

Network Engineer

Responsibilities:

Setup an entire desk side infrastructure change during a client’s change of ownership
Installed additional Cisco PoE switches in over 20 sites for one client, including troubleshooting when needed
Setup SharePoint servers and pages for departments or users
Updated an out of date SOP from 1 page to 5 to update general to detailed instructions
Responsible for 8 clients
Visio use show or predict progress of projects, including the Excel Data Visualizer
Network and desktop hardware and software installs, switch setups, AD and Office 365 administration, warranty, break-fix, remote and onsite and much more of the work expected of such a position

Confidential, Minneapolis, MN

Senior IT Administrator

Responsibilities:

Worked 18+ hour teamwork to find, fix and repair a broken fiber cable
Test, install, wire, and remotely connect servers to the remote server and networking team
Work with facilities to troubleshoot phone, fax, and owner issues
Weekly tape backups
Warranty work
Inventory management
Migration team member from WebEx to Skype for Business 2016, included QoS and version updates
Visio use show or predict progress of projects

Confidential, Eden Prairie, MN

Software Analyst

Responsibilities:

Held DoD, CBP and NRC security clearance to provide support to higher security level clients
Provided government agencies advanced phone, chat, and e-mail software support
Reported diagnosed SAAS issues using CRM and project tracking software
Created or improved SOP documentation to improve client support and teamwork
Administered setup and configuration of RSA security for self and co-workers

Confidential, Eagan, MN

IT Administrator

Responsibilities:

Identified a failed blade server using HP Insight
Replaced a high school’s server hard drive backplane when replacing failed hard drives
Used remote or on-site for deployment and repair support
Developed SOP to improve technology support
I rebuilt an Exchange server in a matter of hours to comply with an SLA
Supported Microsoft environments of servers, laptops, desktops, printers, and Android phones

Confidential, Eden Prairie, MN

Sales Eng & Tech Support

Responsibilities:

IAAS installed and configured Hyper-V or VMware
Created and installed local and virtual MS Windows, Exchange, SharePoint, and SQL Servers
Configured AD, DHCP, and DNS, using PowerShell
Create 1000’s of test users and mailboxes for testing
Backups creates for granular restore for demo purposes
Worked trade show booths
WebEx presentations closed 60% of sales
Provided WebEx or on-site sales training classes
Project management team member as an SME
Diagnosed, troubleshooting, communicated, documented, and resolved all high-level issues around data recovery solutions an all tier levels.
Data recovery technical support using CRM software

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Sr Infrastructure Engineer Resume

Minneapolis, MN

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