SUMMARY

• Implementation and managed services of Skype - for-Business and the technologies that interface: contact centers, Active Directory, Exchange Server and Office 365.
• Proficiency with the design, implementation and support of Microsoft Skype-for-Business.
• Expert level understanding of client/server, networking and Internet technologies.
• Understanding of Windows Server, Hyper-V, MS Cluster Server/Multi-Vendor Cluster and SAN implementations.
• Expertise with Active Directory, Internet Explorer, IIS, SQL, Microsoft Office suite, Microsoft Lync/Skype-for-Business.
• Technical proficiency with Microsoft Exchange Unified Messaging, and SQL 2012, 2014, 2016.
• Expertise in developing compelling and effective solution architecture and design.
• Proven ability to implement, support and manage messaging and collaborative solutions with a focus on Microsoft Exchange 2010/2016 and Lync/Skype-for-Business 2015.
• Able to manage dynamic environments and to adapt quickly to technology changes at a moment’s notice to provide quick and detailed solutions.
• Responsible for system monitoring and ensuring uptime, system integrity and availability of hardware, .processes, and resources.
• Deployed Active Directory environment including file shares and DNS to replace workgroup based infrastructure.
• Implementation of PowerShell scripts to efficiently fix errors for the customer's support teams found through the Active Directory environment.
• Implementation of roles in the Microsoft Exchange environment: Edge transport, Mailbox, CAS array, Hub transport.
• Exchange specialist responsible for designing and implementing a new Exchange farms, and colocations with existing instances running on various versions.
• Experience working on a cross functional team with formal Architecture & Design methodology framework

TECHNICAL SKILLS

Software Administration: Microsoft Office and Outlook/ Office 97/2000/XP

Hub Transport Server: Edge Server, DAG, LCR, DAC Mode, CAS Array, Managed Availability

Programing & Script ing: PowerShell/JavaScript/HTML/CSS/

PHP/Canvas/Java/C#/Python/Linux Bash /SQL/PLSQL: Virtualization

Microsoft Hyper-V, VMWare, ESXI, Virtual Box: Software

MS Visio: Microsoft Office Suite (Word, Excel, PowerPoint)

Networking: Cisco

Operating Systems: Windows 95/98/NT/XP/7/10, Unix, Linux

Information Technology: Network and messaging protocols

LAN/WAN/POS/Cabling/Hubs/Routers: Workstations/Printers

Security: Exchange Online Protection (EOP)

S ymantec, Norton Antivirus, Backup Exec: DLP Plans, Barracuda, Network Security, VOIP/Cryptography

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Senior Exchange Engineer

Responsibilities:

• Exchange 2016, 2013, and O365 Administrative duties, including switchover testing, manitanance, database clean ups, migrations of data, and policy compliance.
• Skype 2015 and Teams administration of policies, dial plans, voice and conferencing functionality.
• Worked with 3 to 4 exchange administrators managing roughly 15,000 users on 2 separate forests in support of recent mergers and acquisitions.
• Created and managed external and data sharing policies for skype.
• Managed Blackberry UEM, BES12, and mobile Iron MDM platforms. Remote wipes of work data
• Migrated Public folders calendar data from Ex10 to Ex16 with PowerShell
• Migrated public folders with 3rd party software via .pst with Lucid8 tools
• Created automated syncing scripts for multiple domains in 2 separate forests. Government(classifieds) with Corporate(non-classifieds)
• Created auto-enabling scripts for skype via PowerShell that run daily through task scheduling on a script server linked to security groups.
• Managed Quest Management Servers GAL and Skype synchronization.
• Upgraded SSL 2.0 to TLS 1.2 on Exchange server environment.
• Created documentation for Outlook and Skype troubleshooting.
• Collaborated with networking, security, and desktop support teams for several tickets ranging from Synchronization issues, VM server creation, etcetera.
• Resolved and created workaround solutions for several VIP SLAs in short timeframes.
• Assisted in the planning of O365 architecture for archiving solutions and Azure synchronization prerequisites.
• Upgraded/Migrated Blackberry BES12 users to UEM due to the latest IOS not syncing with BES12/Good servers.
• Mentored service desk and desktop support on troubleshooting techniques and self-improvement as well as providing documentation.
• Blacklisted phishing attack related Russian SMTP on Proofpoint gateway servers.

Confidential, Jackson, MI

Senior Exchange Engineer

Responsibilities:

• Implemented new Office 365 environment for over 10,000 users.
• Migrated existing Exchange 2013 forest consisting of several farms to Office 365.
• Utilized PowerShell scripting to implement the migration.
• Managed the implementation project, led the implementation team, and ensured deliverables on deadline and on budget.
• Maintained status reports for stakeholders and ensured customer satisfaction.
• Documented processes and procedures and mentored team members through the process.
• Assessed existing Exchange 2013 infrastructure and system configurations including, ADFS, MDM and Office 365 before designing a migration strategy.
• Mimicked the Exchange on premise DLP policies in Office 365 for supporting and protecting email and IM environments in cloud per Office 365 product capability.
• Ensured environment was ready for migration (firewalls, anti-virus, Active Directory settings, Azure AD Connect settings, etc.).
• Configured virtual server using Hyper-V to create coexistence and testing servers to prepare for migration.
• Implemented Office 365 and configured a hybrid for public folder accessibility between Exchange 2013 on premises and Office 365, using Azure AD Connect to sync data and mailboxes.
• Validated completeness and integrity of synced data and folders, then disconnected Exchange 2013 on premise from Office 365, and decommissioned the Exchange 2013 servers.
• Established and configured UM capabilities and migrated users with voicemail established on Unified Messaging to Office 365 with same functionality.
• Assisted with the decommissioning of legacy conferencing services (Cisco CUCM/Polcyom RMX).
• Mapped user groups, hotlines, and call policies to Skype for Business Online.
• Used reporting metrics in Skype to inform technology directive (increased licensing, usage, quality)
• Ran QoS reports and QoE for functionality and to measure overall ROE.
• Troubleshot end client issues, autodiscusover authentication and connection quality.
• Trained the service desk team to support migration related issues.
• Set user connectivity policies for Office 365.
• Automated user licensing process for Office 365 using PowerShell.
• Created shared mailboxes in Office 365.
• Converted user mailboxes to shared mailboxes in Office 365.
• Implemented and configured data loss prevention (DLP) in Office 365.
• Configured in-place archiving to preserve email archives.
• Configured or implemented journaling of email communications to secure a copy of all communications.
• Defined corporate retention policies and tags for email messages in Office 365.
• Secured Exchange by implementing online protection in Exchange online for spam filtering, anti-virus and threat management.

Confidential

Exchange Messaging Systems Engineer

Responsibilities:

• Responsible for all planning and documentation including project plan and migration plan, created architecture for the Office 365 messaging system.
• Implemented Exchange 2016 servers using Microsoft Hyper-V virtual environment.
• Performed migration in a series of batch moves.
• Analyzed existing configurations for on premise Exchange, MDM and Office 365 before designing a migration strategy.
• Troubleshot issues with mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.
• Tested and configured servers for upcoming migrations.
• Provided inputs for implementation of Office 365 MIM.
• Migrated Exchange 2007 deployment to Office 365 messaging environment for all user mailboxes and public folder databases to take advantage of new functionality.
• Instructed and advised on litigation holds and eDiscovery capabilities within Office 365.
• Performed validation of tenant configurations and required domains to Office 365.
• Worked with the network team to open appropriate firewall ports, disengage anti-virus for implementation, to make load balancing adjustments, test traffic flow and ensure network is ready for successful migration.
• Used Azure ADConnect to synchronize Active Directory objects to Azure for mailbox migrations.
• Created side-by-side deployment of Lync 2013 and Skype-for-Business
• Created Pools for Skype Front End, Mediation, Edge, and Back End Mirroring for failover.
• Set up trusted applications for Skype-for-Business integration.
• Migrated users from Lync 2013 to Skype-for-Business.
• Created migration batches for PowerShell migration moves to Skype-for-business.
• Published web services and URLs for Skype external connectivity.
• Mimicked the Exchange on premise DLP policies in Office 365 for supporting and protecting email and IM environments in cloud per Office 365 product capability.

Confidential, New York, NY

Exchange Messaging Systems Engineer

Responsibilities:

• Responsible for Exchange Server planning, implementation and project management.
• Oversaw the implementation of Exchange 2013 servers on premise, firewalls, and VPN.
• Managed implementation of Exchange 2013 in virtual environments with Microsoft Hyper-V for testing purposes.
• Verified network and server configurations, tested virtual implementation.
• Responsible for troubleshooting, configuring, maintenance, installations, imaging and deployment of Microsoft Exchange server 2013.
• Used Exchange Management Console and Exchange Management Shell in the implementation and management of the Exchange server farms.
• Implemented DAG for Exchange 2013 and added additional server nodes.
• Performance tuned and optimized Exchange 2013 servers to optimize performance.
• Managed servers using PowerShell scripting, and Active Directory tools.
• Troubleshot Exchange database problems and resolved them.
• Implemented Identity Infrastructure along with Exchange 2013.
• Integrated Edge Transport Server, Mailbox Server, and Client Access Server within the Exchange 2013 environment.
• Administered Exchange server with user accounts, mailboxes, permission, restrictions and corporate policies, and implemented/managed litigation holds.

Confidential, Houston, TX

Exchange Administrator/Systems Engineer

Responsibilities:

• Prepared on premises servers, configured coexistence servers, and configured virtualization using Microsoft Hyper-V.
• Set-up send and receive connectors, monitored NDRs and Queue build-up, mailbox moves, fail-over of DB's to passive node, failback, and message tracking and troubleshooting.
• Installed new Windows Servers 2012 R2, configured and implemented Exchange 2013.
• Responsible for development, improvement and maintenance of imaging; deployment solution.
• SCCM installed, and setup, and made standards for SCCM in the site.
• Created automations for system administration with PowerShell.
• Worked with tech support on making images and pushes of updates.
• Solved issues relating to security, software programs, peripherals and removable storage.
• Deployed DAG configuration for high availability of databases and created copies for server distribution.
• Implemented and configured CAS Arrays for load balanced connectivity to Exchange 2010 for RPC client access.
• Initiated and participated in triage meetings to share knowledge with other engineers and to efficiently resolve problems. associated HBA’s (both SCSI and Fiber-Channel) plus Windows Storage server with iSCSI connections.
• Based on management requirements integrated the FAX server and Exchange server with appropriate receive connections.
• Determined root cause of CPU spikes and site exchange outages.