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Network Engineer Resume

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Rochester, NY

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SUMMARY:

To obtain a position where professional growth can be achieved by providing an opportunity to apply the knowledge I have gained through education and past experiences.

TECHNICAL SKILLS:

  • Layer 2 / Layer 3 Provisioning
  • Strong understanding of DSL concepts
  • Strong understanding of networking concepts
  • Provision / Troubleshoot network elements including; Adtran, Calix, Alcatell, Cisco, Juniper, Telco, Lucent, Redback
  • Provision Ethernet & ATM circuits - (e.g.) 1Gig/ 10Gig, LAG, T1, DS1, DS3, 0C3
  • Troubleshoot MTU issues in the network
  • Direct field technicians through troubleshooting
  • Understanding of MPLS circuits
  • Ability to train others in these skills

WORK EXPERIENCE:

Network Engineer

Confidential, Rochester, NY

Responsibilities:

  • Turn up new DSLAMs
  • Provision Management and customer VLANs
  • Turn up ports for different types of circuits (e.g.) Ethernet 1Gig/ 10Gig, LAG, etc.
  • Work Metasolv (M6) queues/ work orders

Network Engineer

Confidential, Fort Wayne, IN

Responsibilities:

  • Layer 2 / Layer 3 provisioning
  • Provision customer paths (ATM / Ethernet) throughout network
  • Work overnight Hot Cuts & VLAN / Static customer remappings
  • Change system MGMT IPs
  • Upgrade DSLAMs / AGGs from single link to LAG provisioning
  • Upgrade DSLAM uplinks from ATM to Ethernet
  • Ensure schematics provided by Engineers are of best interest for the company s network
  • Troubleshoot network problems during night cuts

Network Administrator

Confidential, Little Rock, AR

Responsibilities:

  • Layer 2 / layer 3 provisioning
  • Build new DSLAM connections for network
  • Build connections in DSLAM, switch, and router
  • Test customers to new VLANs built
  • Maintain a knowledge of the network design

Network Analyst

Confidential, Little Rock, AR

Responsibilities:

  • Layer 2 provisioning
  • Build DSL connections for customers
  • Troubleshoot DSL connections (PVP, PVC, VLAN, etc.)
  • Chat with tier 1 to assist troubleshooting
  • Obtain network traffic information
  • Open network impacting tickets

Team Lead

Confidential, Little Rock, AR

Responsibilities:

  • Maintain a Leadership role
  • Observe my Team while working
  • Handle Escalation (Supervisor) calls
  • Maintain a professional demeanor
  • Assist my Team with any help needed
  • Help train new - hire

Customer Service Representative

Confidential, Little Rock, AR

Responsibilities:

  • Answer phone calls
  • Document fraud reports
  • Never show frustration

IT Analyst

Confidential, Little Rock, AR

Responsibilities:

  • Handle all computer/ handheld scanner software / hardware problems
  • Answer service calls requiring technical support
  • Install / Upgrade software including: Microsoft Office/ Outlook/ Access, Adobe Acrobat professional / Reader, Citrix
  • Desktop support
  • Set up / Configure Ceridian Time & Attendance Clock
  • Fix printer problems
  • Communicate with Help Desk personnel

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