SUMMARY:

• Experienced Information Technology Professional with demonstrated expertise in the installation, configuration, and administration of Windows server 2000/2003/2008/2012 Beta, VMware ESX 4.0 and 5.0, VMWARE virtual center, Cisco UCS blade servers, Microsoft Hyper - V software products.
• Works closely and effectively with all levels of management to satisfy project and productivity requirements, Offers logical, forthright thinking and able to provide effective solutions to solve difficult problems.
• Capable of objective analysis and skilled at making quick decisions based on wisdom, experience, and judgment, Sought out by others for advice and solutions, Possesses the ability to clearly communicate intricate technical solutions to business users, resulting in successful implementation, Demonstrates project leadership for the customer and superior customer service through positive attitude, leadership, and hands-on teamwork.
• Qualifications include:Process-oriented thinker with an aptitude for analyzing the roles of people and business systems
• Solid record of delivering programs and services that meet organizational goals and remain in budget guidelines
• Adept at learning new skills and adapting to new situations as dictated by changing business goals
• Outstanding communication and interpersonal capabilities

TECHNOLOGY HANDLED:

Operating Systems: Solaris 9 & 10, Windows 2003 -2008 Server R2 (AD, DNS, GPO, DHCP, Cluster). Redhat & Suse-Linux

VMWare: VSphere 4.0, 5.0, ESX/ESXi 4.0,5.0, Virtual Center, VUM, PowerCLi, VMWare site recovery Manager, Nexus 1000

Cisco: Unified Computing System (UCS), Cisco 6100-6200 Fabric interconnect, UCS Manager software

Microsoft: Hyper- V, SCOM, SCVMM

Database: SQL, Oracle database - Server and client installation.

Backups: Symantec Netbackup & Livestate, NETAPP

Others: Active Directory, GPO, DHCP, DNS, SSL, SSH, SCP, FTP, LDAP, LDOM

Hardware: HP Blade C7000, Blade DL series, Onboard Administrator (OA), Flex-10 Virtual Connect (VC), I-SCSI Fibel channel, SUN T2200, V240, DELL PowerEdge servers,I-SCSI, NFS NAS, SAN. ILO/ALOM access to both SUN and Blade servers.

ITIL: Incident management, Change Management, Problem management implementation on supporting multiple platforms across Confidential infrastructure. Project management skill for infrastructure and platform deployments.

Monitoring tools: Nagios, Vcenter operation Manager, HP System Insight Manager (SIM ICE), USM, Nworks

SUMMARY EXPERIENCE:

Confidential

Responsibilities:

• Providing L3 operation enterprise support for Confidential ’s Media Virtual Server Infrastructure.
• End to end management and ownership of Confidential ’s Virtual Infrastructure.
• Technology and Lifecycle Management, system tuning, upgrades and Risk Management
• Engineering and Vendor Management
• Project Management and Integration of Infrastructure and product delivery
• Work Flow and Performance Management of highly skilled individuals
• Business Reports and Stake holder management
• Server Installation, Maintenance, Upgrades and Patching
• Evaluating vulnerability alerts and mitigating risks on the platform by applying bug fixes and patches
• After hours support and management on a rotating roster to meet SLAs
• Provide fault analysis and support to customers and internal users alike through a ticketing system
• System Backup and Restore with using Symantec (Livestate), NetAPP and other backup tools.
• Liaise with the security team to ensure compliance to the security process
• Liaise with Hardware Vendors for support and procurement of spares
• Research, recommendation and development on emerging technologies in Sun Solaris, Windows,Linux, Vmware, Cisco UCS and Microsoft Hyper-V arena
• Documentation of all solutions, support, builds and change control process

Confidential

Responsibilities:

• Installation, Upgrade and Troubleshooting of system and network.
• Level 2 &3 support both Admin and offsite office.
• Responsible for Network and System Administration.
• System Upgrade, Installing Application patches and fixes Troubleshooting, Developing processes and procedures including Security Maintenance.
• Duties include General Administration, Back-ups, Disaster Recovery, and Performance Tuning.
• Implements Applications on simulated production environment
• System documentation.
• Basic SQL query scripting
• Office System/Help Desk/End User Support, Active directory, IIS, DNS, FTP, DHCP,RAS
• VPN Support to end users
• Exchange 5.5 server administration (creation of user mailbox) routing protocols, ISDN, xSDL & ADSL, firewalls, VOIP and VPN support and administration
• NT Server Administration (NT/2K/2003)
• SQL DB administration
• Company internal support application (SalesLogix, Exonet & etc).
• PABX VOIP Administration using Free PBX software
• Active Directory Administration
• Contact Centre application support
• RSA secure ID security administration
• Backup Monitoring using EMC Legato Networker & Backup Exec
• Network structure cabling set-up and configuration
• Netscreen N25 firewall adminstration
• Office System/Help Desk/Technical Support/End User Support
• Logistic/Warehouse application support using Eparcel, AAE, DFE and StarTrack applications.
• Barcode label printer (Datamax, Zebra, Del Sol printers) hardware adminstration.
• Mail System Administration and end-user support (MS Exchange5.5)

Confidential

Responsibilities:

• Installation, Upgrade and Troubleshooting of system and network.
• Level 2 &,3 support in both production and management group.
• Responsible for Network and System Administration.
• System Upgrade, Installing Application patches and fixes, Troubleshooting, Developing processes and procedures including Security Maintenance.
• Duties include General Administration, Back-ups, Disaster Recovery, and Performance Tuning.
• Implements Applications on simulated production environment
• System documentation.
• Interfaces with Technical Support, Country Managers and Directors for the whole Asia Pacific regions.
• Office System/Help Desk/End User Support, Active directory, IIS, DNS, FTP, DHCP,RAS
• VPN Support to end users routing protocols, ISDN, xSDL & ADSL, firewalls, VOIP and VPN support and administration
• NT Server Administration (NT/2K/2003)
• AS/400 administration
• Mail Exchange server administration (creation of user, deletion, client installation outlook)
• Some basic Apache Java web administration and unix commands.
• Active Directory Administration (OU administration)
• Call Logging application support using Peregrine software ( Confidential call logging application)
• RSA secure ID security administration
• Backup Monitoring using EMC Legato Networker & Backup Exec
• Network structure cabling set-up and configuration
• Office System/Help Desk/Technical Support/End User Support
• Mail System Administration and end-user support (MS Echange200)
• IBM/DELL/Fujitsu/HP/Sun Sparc/Compaq server hardware configuration.

Confidential

Responsibilities:

• Installation, Upgrade and Troubleshooting of system and network.
• Responsible for Network and System Administration.
• System Upgrade, Installing Application patches and fixes, Troubleshooting, Developing processes and procedures including Security Maintenance.
• Duties include General Administration, Back-ups, Disaster Recovery, and Performance Tuning.
• Implements Applications on simulated production environment
• Document Server Installation
• Interfaces with Technical Support, Country Managers and Directors for the whole Asia Pacific regions.
• Office System/Help Desk/End User Support, Active directory, IIS, DNS, FTP, DHCP,RAS
• Citrix Support to end users routing protocols, ISDN, xSDL & ADSL, firewalls, VOIP and VPN support and adminstration
• NT Server Administration (NT/2K/2003)
• Basic Unix and Solaris Administration, Linux 9
• Novell Netware server Administration (Ver. 4.11 & 5.0)
• ARCserve Backup software, Backup Exe
• ROUTER configuration (Cisco 2600), Pix Firewall
• Network structure cabling set-up and configuration
• Office System/Help Desk/Technical Support/End User Support
• Mail System Administration and end-user support (MS Echange200)
• IBM/DELL/Fujitsu/HP/Sun Sparc/Compaq server hardware configuration.

Confidential

Responsibilities:

• Installation, Upgrade and Troubleshooting.
• Responsible for Setting up Call center department.
• System Upgrade, Installing Application patches and fixes, Troubleshooting, Developing processes and procedures including Security Maintenance. Duties include General Administration, Back-ups, Disaster Recovery, and Performance Tuning, document Server Installation
• Interfaces with Development Managers and Directors for Project purposes.
• Office System/Help Desk/End User Support
• NT Server Administration (NT/2K), DNS, IIS, DHCP, RAS, Active directory, Terminal client
• Basic Unix and Solaris Administration
• ARCserve Backup software, Veritas Backup Exec software
• ROUTER configuration (Cisco 2600), Netscreen VPN box, VoIP Adminstration (MCI worldCOM)
• Exchange mail server administration (creation of user mailbox)
• Network structure cabling set-up and configuration, Nortel PABX administration
• Office System/Help Desk/Technical Support/End User Support
• Mail System Administration and end-user support
• IBM/DELL/Fujitsu/HP/Sun Sparc/Compaq server hardware configuration.

Confidential

Responsibilities:

• NT Server Administration (NT/2K)
• Basic Unix and Solaris Administration
• Novell Server Administration (Ver. 4.11 & 5.0)
• ARCserve Backup software
• ROUTER configuration (Cisco 2600)
• Network structure cabling set-up and configuration
• Office System/Help Desk/Technical Support/End User Support
• Mail System Administration and end-user support
• Exchange mail server administration (Exchange 5.5, 2000)
• IBM/DELL/Fujitsu/HP/Sun Sparc/Compaq server hardware configuration.