SUMMARY

• Expertise and experience on installation, configuration and administration of Windows, Linux servers and VMWare Virtualization with 5.5, 6.0 and 6.5 for that are accessed by over 25,000 users and employees
• Expert in enterprise corporate infrastructure deployment, performance, tuning, and troubleshooting including failover, clustering, load balancing, replication, and storage
• Expert in supporting large - scale Data Centers that include VMware environment and Physical servers Dell/HP/Lenovo, Simplivity, Cisco UCS and Nutanix hardware servers
• Expert in upgrades and migrations with Windows from 2008 to 2012 and 2016 and VMware upgrading vCenter Server, ESXi hosts using Update Manager and vROPS
• NetApp SAN, NAS, iSCSI, Fiber Channel, Enterprise Storage Arrays, vSAN
• Microsoft Active Directory, Group Policies, Microsoft DNS, DFS, DHCP and Security
• Good automation and scripting skills with PowerShell and powerCLI
• Experience in Backup and Replication with Veeam Backup 9.5 and Symantec NetBackup 7.0
• Implementing new projects in current organization including Skype for Business and Outlook 2016 upgrade and Anti-virus Trend Office scan XG rollout throughout the Organization
• Experience with Network Security Firewall Appliance DELL SonicWall, bandwidth management, setting up app rules and firewall settings
• Strong knowledge and understanding of the HP One View products and supported technologies
• MS Patch deployment, and Compliance using Shavlik (Ivanti) and System Center Configuration Manager 2012, Bigfix 9.5 and AWS SSM
• Experience with Automation tools (vRA); Scripting (Power shell, Python); and Terraform (AWS)
• Experience in driving projects with Server Builds, Decommissions, Migrations, Storage Allocations, and Database Upgrades
• IaaS - EC2, VPC, EBS, ELB, SNS, SQS, S3, Glacier, SSM Security Group in Public and Private Subnets in VPC (AWS)
• Documenting best practices and involved in writing SIP’s (Service Improvement Plan) and Playbooks, updating SOPs (Standard Operating Procedures), and feed them into knowledge base Planning, coordinating, implementing DR Plans and Power Outage activities during year ends activities working with all the platform and engineering teams
• Experience in configuring Router, Modems, and LAN, WAN, access points, wireless extenders, print servers and wireless security concepts.

TECHNICAL SKILLS

Servers: Windows 2003, 2008 R2 and 2012 R2 and 2016, 2019 GUI and Core, later versions Windows 7, 8 and 10 installations.Active Directory, DHCP, DNS, GPO Management,RDSH Sessions and Connection Broker, IIS and SSL, Configuration, asset management and patch management.Ubuntu 9.0, RHEL 6/7MAC OS X 10.6, 10.7

Virtualization & Storage/Cloud/Automation: VMware Workstation, vCenter 5.5, 6.0 and 6.5 and VMware products, SRM, vROPS, vRA, VMware NSX, Zerto Virtual Manager, Microsoft System Center VMM, Microsoft Hyper-V, HPE OneView products and Nutanix SAN, NAS, iSCSI, Fiber Channel, vSAN, Storage NetApp and Veeam Backup and Replication 9.5, Symantec NetBackup 7.0 AWS Cloud, Power CLI, PowerShell, Terraform and Python.

Hardware: Enterprise HP ProLiant DL380 and Blade servers, 580 Models, and Dell Server M620, Power Edge R620, R720 hardware Support and Lenovo/IBM x3650 M5, x3550 M4, M2 Server and Simplivity, Cisco UCS Servers B and C Series.

Support Tools/Monitoring: Monitoring and Security Tools Nessus, Qualys, Splunk, Graphana, Zabbix, Stealth Audit, Could Watch, Cost Explorer, HPOM, HPSIM, DellOM, HP uCMDB and PRTG Network Monitor, DLP Force Point, and FTP using Filezilla

Security: MacAfee, SEP, Sophos, and Trend Micro Office scan XG Patch Deployment using SCCM, WSUS, Shavlik, Bigfix and AWS SSM, Tenable SC, CyberArk

Network: LAN & WAN, Router, Modem, Access Point, Wireless Extenders, Print Management and Dell SonicWALL NSA 4600.

PROFESSIONAL EXPERIENCE

Confidential

Infra Operations Engineer

Responsibilities:

• Support infrastructure, patching, upgrading, sustainment and resource management services for the windows, active directory and virtual (VMware 6.5) environment
• Installation, configuration, and maintenance of Microsoft windows 2008R2, 2012R2 2016and 2019 and group policy and user management using Active Directory Services
• Responsible for production support of Active directory (AD), GPO, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment, promoting new DC, upgrading schema and LDAP support
• Deploy OS, support patching, upgrading and sustainment support for the Dell hardware systems, Nutanix, UCS and Simplivity for VMware
• Deploy new VM servers using vRealize Automation tool and modified the existing scripting language to provide the information once any new VM is deployed with hardware and any missing updates information with vRA.
• Experience and knowledge in publishing catalogs, creating and configuring VRA and VRO/workflows and vRO configurations
• Install, configure and manage DHCP and DNS servers, create zones for name resolution to ensure proper response from authoritative DNS server
• Configure GPO and create policies that restrict unauthorized access to components on the workstation and client machines
• Active Directory related issues such as logon failures, replication issues, and authentication problems, printer errors across various locations, DHCP nack, and quarterly inactive clients’ deletion
• Sharing folders, planning and assigning NTFS Permissions and policies, folder lockdown for financial team
• Monitoring alerts using vROPS, Splunk for log and event monitoring and analyzing LDAP traffic, Stealth Audit for AD and AWS instances through Grafana/Cloud watch and Cost Explorer
• Power Shell to execute commands/scripts and writing, updating and modifying existing scripts and ensure most of the tasks run through automation reducing the manual effort
• Extensive use of power shell, Power CLI, Python and terraform for AWS and drive the automation of operational activities for Windows and some Linux related technologies
• Using scripts for creating DHCP scopes, pulling reports for AD users, space remediation project, Quality Audit Report, folder lock down, creating and updating forwarders in DNS and GPO
• Used PowerShell to execute commands/scripts and installed remote Server administration tools using Power CLI, writing, updating and modifying existing scripts and ensure most of the tasks run through automation reducing the manual effort
• Created scripts using Windows PowerShell to automate Identity Lifecycle Management, including, but not limited to, the creation, managing and decommissioning of user accounts.
• Write PS scripts for user accounts quarterly audit review for server level access on quarterly basis, scripts for financial team to make folder read only and keep in scheduled tasks to run monthly.
• Automated the rotation of local accounts using LAPS on servers for every 30 days.
• Configuring NSX firewall rules in vCenter to allow servers to communicate with Power CLI scripts and changes in NSX firewall
• Provides system log management and analysis services using Splunk, zabbix and graphana tools.
• Beginner and experience in Terraform for building new instances in AWS environment and modifying existing structure in Dev environment and pushing the .tf and updating it to Git repo.
• Creating accounts in CyberArk and updating the password for local accounts for servers and ESXi root
• Managing private ark and safes, creating accounts and safes in private ark and updating memberships and roles.
• Establishes procedures and guidelines and recommends policy to create, modify, delete, purge, achieve, recover files and interacts with various technical and internal engineering teams and third party vendors to develop consistent and scalable solutions
• Monthly patching servers using Big fix Tool creating patch baseline to ensure servers are compliant and fixing the servers which are reported issues with vulnerabilities
• Deeply involved in server security from the systems and maintain the SLA compliance of 100% OS SLA and App with 99.40%
• Patching OS during monthly patching window and working on any new P0 vulnerabilities detected
• Co-coordinating and apply fixed on application level patching infra servers.
• Troubleshooting issues with OS patching and engage MS if it requires vendor engagement.
• Single point of contact in handing server security from the infra operations side and make sure that all the servers approximately 1100 are compliant and maintained SLA and presenting compliance information to senior leadership in a weekly call.
• Experience with security tools Nessus, Tenable
• Simplivity health check on federations due to login issues to OVC's and federation includes all
• Nodes from Americas, EMEA and APAC vCenter
• SSL Certs using Symantec PKI and Internal Windows Certificate authority to get new certificates and configure them on web servers and applications
• Creating CAB and ECR request emergency change requests and issues to prevent outages and making changes in the environment upgrades and updates without impacting to Business Technology unit
• Involved in POC for setting up anti-virus (Sentinel One) on Linux and Win dev and test servers
• Execute change management activities supporting production deployment to Developers, Engineering teams and Environment Management personnel

Confidential

System Administrator

Responsibilities:

• Deploying VMs and installing platform pre-requirements, deploying applications, backup, monitoring and configuring security and releasing to Prod and performing hardware and software maintenance on VMware environment
• Installed, configured, and updated Linux machines, with Red Hat, CentOS and writing shell scripts and running cron jobs that monitored and reported security issues
• Installing, configuring and providing patching for Windows 2008 R2, 2012R2
• Active Directory users and group’s management and implementing GPO within domain and applying group policy on thin client for access rules and associate Win default app rule using xml and batch file
• Created user accounts, modified and deleted according to the environment using user administration in Active Directory
• Created automated solution using Windows PowerShell to manage the backup of the primary file server and programmatically notify the administrator via email of the backup’s success or failure
• Installed Skype using GPO and troubleshooting issues related to skype disconnection with network security team
• Working with GPO on multiple things to apply on thin clients within RDSH servers and enabling CPU fair share settings for HIGH CPU issues, folder redirection and office applications
• Analyzing the support logs for ESX servers and Virtual center logs to diagnose the root cause for the problem and troubleshoot system performance and prevented resource exhaustion using ssh, vmstat, iostat, netstat and nmon and windows debugging tool Windbg
• Generate Performance reports of ESX servers and VMs Daily/Weekly/Monthly performance report generation. vMotion, Performing Snapshots, Cloning, Cold Migrations and Hot Migrations
• Converting unused VMs into VMware workstation format using VMware standalone converter and decommission the VMs for storage re-claim and resource optimization.
• Setup and configured RAID, and troubleshooting issues related to disk errors and replace failed disks
• Creating backups for servers and troubleshooting issues with incremental or full backup corruption and involving vendor for RCA
• Monitoring daily backup status, restoration of missing files/directories and other backup related activities.
• Day to day administration, support and monitoring of the MS Exchange on premises infrastructure, monitoring queues on exchange server, alerts, permissions full and delegated access
• Experience on PowerShell scripting on windows server 2012/2008 r2 environments and installing windows roles, features and deploying applications using PowerShell scripting
• Allowing and blocking ports through firewall appliance for sites and services, bandwidth management, setting up app rules and firewall settings and settings up HA configuration in firewall with Dell SonicWALL NSA 4600
• Experience on installing and configuring SSL certificates in web servers and enabled secured (https) transactions
• Analyzing the IIS logs to collect information about server events, server performance, and user activity.

Confidential

Systems Engineer

Responsibilities:

• Installing, configuring and providing support for Windows 2008 R2, 2012R2 and RHEL 6 OS platform
• Supporting Major Data Centers with 3500 servers (Windows and Linux) located in Lincolnshire, IL and APAC regions
• Single Point of Contact for escalation and problem management and reviewing with SME’s and Service Owners on P1 and P2 issues in Service Now and SR related tasks coordinating with team members
• Provisioning VMs in existing vSphere environment using vRealize automation, performing hardware and software maintenance on windows and Linux servers in VMware 6.0 environment, mounting data store on ESX server and patching servers using Shavlik tool
• Generate Performance reports of ESX servers and VMs Daily/Weekly/Monthly performance report generation and supporting and analyzing issues related to server down alerts and unexpected outages
• Setup and configured RAID, and troubleshooting issues related to disk errors and replace as required
• Configured the additional NICs using NIC teaming software on few production servers for load balancing to avoid the network / application outage
• Incident Management, Knowledge, Capacity and Problem Management
• MS Clustering 2 node cluster and troubleshooting issues if the service is offline and restarting the service on secondary node
• Performed BIOS and firmware upgrades for some legacy servers to avoid further issues related to hardware and operating system
• Managing the server and storage with HPE One View dashboard and configuring the storage connectivity as per the requirements
• Engaging HPE vendor on troubleshooting issues related to systems disk error and fixing the issues within the downtime.
• Strong knowledge and understanding of the HP One View products and supported technologies
• Storage multipathing configurations, OS configurations, logs & configurations like page file, lun and OS Performance tuning, OS & file system recovery
• Involved with working on VMM for deploying and installing hyper virtual machines and managing the hypervisor VMs centrally from the VMMs console.
• Exposure and knowledge in converting the P2V using System Center VMM and other tools platespin and virtual manager.
• Troubleshooting issues within the virtual manager and help the Hyper-V VMs secure and ensure they are validated before moving to production.
• Using self service provisioning tools and define the requirements for the application or business owners for requesting the new set of VMs.
• Writing and updating existing PS scripts to generate report, to pull server uptime post patching and installing roles and features in windows server environment.
• Planning and execution of complex and production changes and DR activities in March 2018
• Data Center Operation replacing the drives, failed power supply and Battery replacement
• PM record and updating RCA’s on critical issues and reviewing problem records with service owners on weekly status report

Confidential

Windows/VMware Engineer

Responsibilities:

• Managing Windows & VMware infrastructure environment with 7 vCenters (version 5.5 & 6.0), 190 ESXi hosts servers includes 2700 servers both virtual and physical (Dell and HP)
• Supporting Major Data Centers located in Americas, EMEA and APAC regions with critical production environment (CPE) both development and production servers hosting applications related to Clear Case, BCM, Function Apps, BI, and Eng Apps, Exchange and Domain Controllers
• Monitoring and managing performance of ESXi servers and Virtual Machines migration using Virtual Center server HA, DRS, vMotion, Performing Snapshots, Cloning, Cold Migrations and Hot Migrations
• Setup and configured RAID 1 and RAID 5, and troubleshooting issues related to disk errors, root cause, system log analysis reporting and troubleshooting problems with the help of Event Logs
• Upgrading the ESXi 5.x to 6.x using VMware Update manager (VUM).
• Monitoring and managing performance of ESXi servers and Virtual Machines migration using Virtual Center server HA, DRS.
• Configuring Cluster, Add Host to a Cluster, Configure its licenses, Network Configuration, DNS and NTP
• Security hardening and monitoring of VM’s & ESX servers for Security Compliance. vMotion, Performing Snapshots, Cloning, Cold Migrations and Hot Migrations
• Configuring/Mounting datastore to ESX server using iSCSI or LUN and moving VM’s from one LUN to another LUN using Storage vMotion
• Troubleshoot issues related to VMware Distributed Resource Scheduler (DRS), High Availability (HA), vNetwork Distributed Switch (vDS), and VMware Fault Tolerance (FT)
• Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).
• Monitoring daily backup status, restoration of missing files/directories and other backup related activities with backup team.
• Setup and configured RAID 5, troubleshoot the issues and replace the failed drive for rebuild.
• Configured the additional NICs using NIC teaming software on few production servers for load balancing to avoid the network / application outage.
• Performed BIOS and firmware upgrades for some legacy servers to avoid further issues related to hardware and operating system
• Provided operational support for day to day activities involving application software packages, software updates and upgrades, patching and operating systems deployment
• Implemented WSUS/SCCM integration and created a monthly phased patching process to deploy security updates using SCCM Software Update Point (SUP) and WSUS
• Perform operation/production support, including incident management and root cause analysis of system and application failures and engineer solutions
• Reviewing low priority incidents through Proactive Problem Management to reduce recurring problem incidents related to disk space issues, hardware alerts and performance issues

Confidential

Senior Systems Engineer

Responsibilities:

• Responsible to provide remote and infrastructure support to Google employees for laptops, workstation and mobile computing devices within Organization
• Installation, configuration and OS level troubleshooting of Windows / Linux /Mac OS X operating system and enterprise engineering apps, AdWords applications and hardware issues with local field techs.
• Installing and configuring application software, anti-viruses and engineering tools using CLI and GUI
• Setting up/changing workstations, configuring and maintaining regular backups, restoring data, configuration of VPN for users and required policies
• Installation and configuring of network printers for engineering and product teams and troubleshooting network issues through LAN and WLAN, enabling ports, VLAN routing based on Users Job Role
• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application
• Supporting MS applications outlook, PST, thunderbird and various mail clients, Android devices, Blackberry Enterprise Activation, installing device policies, configuring wireless apps, flashing devices and handling issues with android and blackberry devices
• Handling outage escalations to operations group in timely manner to avoid any production issues to engineering teams.
• Consistent in resolving highest number of tickets in team within the SLA ensuring utmost employee satisfaction
• Mentoring - Trained and supported new techs on technical skills to improving their support and knowledge
• Configure and manage network printers on floors and trouble shoot printer related issues.
• Improved on my own technical writing, mentoring, training and technical skills

Environment: Windows 7, 8, MAC OS X 10.6 and 10.7, Desktops, Workstations, Mobiles, Hardware, Access Points, Wireless Extenders, Print Servers, Wireless Security Concepts