SUMMARY

• 15+ years as an experienced IT professional. Well - versed in a variety of roles, such as IT management at the director level, senior level technical; business analysis and development; project management, physical, cloud, and virtual server infrastructure; database, SAN, backup storage, security, and network administration; technical documentation; infrastructure architecture and design; systems engineering; disaster recovery and business continuity planning and implementations, and much more.
• My background in literature and grammatical analysis allows me to speak about technology to all levels of an organization, from the Executive Team to the End User.
• I continually strive to make technology a successful part of an organization and help realize its goals and needs.

TECHNICAL SKILLS

• AWS & Azure
• Office 365
• SharePoint Online
• Domain Controllers
• SQL, Oracle, & Postgres
• Windows Server 2000 - 2019
• Linux RHEL, Debian, CentOS (var)
• Veeam Backup
• VMWare 5 - 6.7
• Citrix Xenserver
• Hyper-V
• Microsoft Dynamics CRM 2011, 2013, 2015
• SCCM 2012
• CRM Dynamics 2011, 2013, 2015
• Exchange 2010 & 2013
• Mimecast
• Barracuda Email Archiver
• SharePoint 2010 & 2013
• DNS
• TCP/IP, LAN/WAN/VLAN
• VPNs
• Firewall
• Cisco Switches & Core

PROFESSIONAL EXPERIENCE

Confidential

Systems & Database Manager

Responsibilities:

• Manage and oversee the IT infrastructure, including the current virtual and physical server environment,, SAN and NAS systems, Domain Controllers, DNS/DHCP, security certificates, domain registrar management, Office 365, Active Directory, SharePoint Online, various applications, networking, etc.
• Mentor the IT team and act as the top tier escalation point for user and infrastructure issues.
• Create and implement IT policies, documentation, handle IT strategic planning like Disaster Recover & Business Continuity, security, infrastructure upgrades, special projects, end user needs, etc.
• Currently working on an estimated 1.3 million dollar infrastructure overhaul, including researching, planning, and implementing a new VMWare replacement to the Citrix VM environment, a new cloud backup system, new server & SAN hardware, 2016/2019 Windows Server implementation (to replace aging 2008 nearing EOL), new network core, firewall, & APIs, etc.
• Chair and attend various strategic meetings and act as PM and technical support for projects.

Confidential

Senior Systems & Database Administrator

Responsibilities:

• Fully support Windows environment of 180+ virtual servers, using a variety of software and Dell hardware.
• 99% virtualized environment with VMware 6.0 hosts (recently upgraded from 5.5).
• Powerhell and DOS cli batch scripting experience for server and PC task automations (local, scheduled, remote jobs), including Windows task scheduler use. Learning Linux bash scripting at present, light VBScript, and Javascript as it pertains to SharePoint 2013.
• Act as Veeam Backup, Certificate Authority, and Exchange 2013 / Office 365 administrator, using Exchange shell and remote Powershell scripting for specific group and mailbox tasks.
• Act as primary Active Directory, SharePoint 2013, and SQL database administrator.
• Work with SolarWinds for server monitoring, including SQL database modules.
• Help train, mentor, and work with a team of system administrators in varying support roles.
• Assist with development and implementation of repairs, patching, upgrades, and decommissions for servers, PCs, hardware, and software, ensuring optimal uptimes, performance, and end user support.
• Helped saved the department over $8,000 a month in hosted email archive vendor charges and Office 365 email E3 and K1 license conversions and cleanup.
• Fixed and optimized SQL server farm, including spinning up the environment’s first 2014 SQL server with SQL 2016 coming soon.
• Successfully migrated SCCM 2012 from a Windows 2008 R2 server to Windows 2012 R2 in preparation for upcoming Windows 10 deployment. Planning SCCM 2012 R2 upgrade soon.
• Assist with the research of applications such as Barracuda Message Archiver, StealthBits, Thycrotic Secret Server, Amazon Glacier, and others. Participate in overall departmental strategic planning.
• Recently implemented Barracuda Message Archiver and enhanced StealthBits features for AD monitoring.
• Primary Back-end SharePoint 2013 administrator.
• Successfully migrated WSUS from Windows 2008 R2 server to Windows 2012 R2 server (installed role on new SCCM server), including decommission of old SQL db server.
• Learned to be a primary support person for applications such as Infor EAM and WIN-911 SCADA.

Confidential

Senior Systems & Database Administrator

Responsibilities:

• Fully supported Windows environment of 200+ end users and 110+ servers, using a variety of software and Dell hardware; training to be primary Citrix Xenapp server administrator.
• 99% virtualized environment with 8 VMware 5.1 and upgrading to 5.5 hosts, with an estimated 108 virtual servers across the environment.
• Powershell and batch scripting for server and PC task automations (local, scheduled, remote jobs) and other tasks as needed, including Windows task scheduler use.
• Performed and assisted with all System Administrator and tech support tasks, and helped level 2 system administrators with their tasks, training, and issues.
• Developed and implemented plans for infrastructure repairs, patching, upgrades, and decommissions of servers, PCs, hardware, and software.
• Corrected problems with current SCCM 2012 and WSUS setups, improving performance and stability by 20% and created new processes for MSI package deployments.

Confidential

Senior Network, Systems, & Database Administrator

Responsibilities:

• Fully supported Windows environment of 320+ end users in 30 different locations across the state and 40+ servers, using a variety of software, Dell, HP, Cisco hardware.
• 99% virtualized environment with 6 VMware 5.5 hosts, with an estimated 38 virtual servers across the environment.
• Performed and assisted with all Network Administrator, System Administrator, and tech support tasks, acting as backup desktop administrator.
• Powershell and other command-line scripting.
• Developed and implemented plans for infrastructure repairs, patching, upgrades, and decommissions of servers, PCs, hardware, and software, shaping budgets.
• Corrected problems with current SCCM 2012 and WSUS setups, improving system performance and stability by 30% and created new processes for MSI package deployments.
• Applied best practices and expertise to existing software and servers, increasing speed, stability and uptimes.

Confidential

Senior Systems Engineer

Responsibilities:

• Fully supported multi-domain Windows environment of 35+ end users and 45+ servers, using a variety of software and Dell, HP, and Cisco hardware.
• Performed all system administrator and technical support tasks for ETG office and also external client support.
• Provisioned virtual/hosted virtual server environments utilizing Hyper-V.
• Managed two Active Directory domains, one for internal ETG employees and one for a hosted services environment for client access to their hosted servers.
• Administrator for multiple Microsoft Dynamics CRM 2011, 2013, 2015 environments, each with 5-100 users internal, hosted, and client-side. Implemented upgrades, new installations, and configurations, administered MSSQL setups, connections, and SSRS setups.
• Acted as a technology resource during client meetings for new business development & RFPs.
• Worked directly with clients to perform deployments and upgrades of systems, including requirements gathering, project management, documentation & training materials.
• Secured projects with organizations including a major fast-food chain, a large mortgage company, and an Indiana State agency, based upon my interview and presentation skills. Was recognized for these contributions by management.
• Powershell and batch scripting for server and PC task automations (local, scheduled, remote jobs) and other tasks as needed, including Windows task scheduler use.
• Trained and helped develop a junior system engineer.