Telecommunication Engineer Resume

SUMMARY:

Technical professional with international work history, and 12+ years of excellence in the telecommunications industry. Ability to convey complex, technical concepts into understandable language for non - technical people. In depth experience in AVAYA PBXs, performing programming, cabling and training staff on technics and operations, and developing standard operation procedures. Consistent record of improving profit margin, seizing cost savings, and securing customer loyalty. Proven ability to perform well under pressure with excellent leadership, management, communication, customer service, and problem-solving skills.

TECHNICAL SKILLS:

Hardware: AVAYA, Nortel, IP office, Meridian, Voice Mail Systems, Alcatel, Siemens, Samsung Software Microsoft Office (Visio,Word, Excel, Access, Outlook, and PowerPoint)

Network: Good Working knowledge on Networking (routing protocols, switching protocols, QOS, Security on Cisco products and Cisco VOIP, Multiplexers, )

PROFESSIONAL EXPERIENCE:

Confidential

Telecommunication Engineer

Responsibilities:

I am Supporting the Voice and Network team on Major telecommunication projects including but not limited to a software upgrade from 5.2 to 7.0 and hardware upgrade for the servers from Standard servers to a virtualized environment on ESXi VMware and also cutting over from MCCs platforms to G650s and G450s, and preparing the environment to house an Avaya Session border controller to migrate 70% of the circuits to Sip trunking without affecting the links to remote sites and +6k users working onsite and telecommuters.

Confidential

Senior Telecom Analyst

Responsibilities:

Working on a Federal Contract within the FAA Headquarters Voice Network 6k+ users by combining many PBX systems (Avaya Communication Manager, Cisco CUCM, Meridian SL100), Managing Avaya Modular Messaging, Avaya Conferencing, Session Manager, System manager, ACME oracle Session border controller, Avaya Call recording, Avaya Enablement Server, Media gateways G450s and G430s, Microsoft Lync server integration with Avaya, Avaya Utility Server ).
Working on Sip trunks, DS1s, Trunking, routing, dial patterns, aar, ars, EC500, Call vectoring, Cisco Mobility, unified dial plans.
Installing IP phones (H323, Sip, SCCP), Digital and analog extensions, IP and Analog Conferencing devices.
Monitoring the entire network using tools such CA Monitoring System using SNMP traps and troubleshooting high level issues using traces and linux commands

Confidential

Senior voice engineer

Responsibilities:

Responsible for the VA medical center Washington Voice System (more than 5000 users and 8 remote sites: Aura Communication solution, Avaya conferencing, Avaya Messaging, Avaya CMS, Confidential Call recording and three other third party products.
Responsible for all the troubleshooting, moves, adds, upgrades for the main and the remote sites (all equipped with Avaya media gateways ) and applying all necessary features that help the users to be more productive such us call center features, programming vectors, ACDs and running reports to optimize the call center.

Confidential

PBX Engineer

Responsibilities:

Provided Telecommunication engineering for products supported for Nortel, Meridian, Definity, Avaya Communication Infrastructure.
Proven ability to design, develop and implement Telecommunication Systems, call routing and processing software for a Large Variety of PBXs .
Continuously updated and improved skill base to remain competitive and knowledgeable with ever changing technologies.
Lead activities pertaining to the development of future voice and data network systems.
Developed and designed engineering plans including detailed hardware and software configurations as well as extensive project implementation plans to utilize and identify business needs and benefits.
Researched emerging Communication hardware, software and voice network technologies to meet current and future business requirements of the wired telephony infrastructures. Assist customers with negotiating contracts with telecom vendors, and Working with local carriers and managing telecom projects for customers.
In depth knowledge of different types of cable distribution systems including: Twisted Pairs, Coax and Fiber, with a Special Expertise in Placemen, Termination, Testing, Hardware Installation, Rack and stack, Labeling, Grounding, Bonding and Documentation

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship