PROFESSIONAL SUMMARY:

Dedicated Executive Leader with extensive experience in manufacturing, insurance, and software development environments. Ability to focus on the Big Picture, provide cost effective solutions, motivate and lead people. Highly sought out Soft Skills. Well - traveled and highly immersed in many cultures, Road Warrior. Additional Languages: Spanish, Russian, Italian, German, and French.

OPERATING SYSTEMS & APPLICATION EXPERIENCE:

• Windows 2016 / 2012
• Windows Server 2003 Windows 7
• Windows Server 2008, 2003, 2000
• Windows XP Windows 8
• Linux
• Windows NT Server
• Windows 10
• Cisco IOS
• Active Directory
• Confidential Exchange/Skype/Teams
• Azure Active Directory
• Confidential RDS
• Active Directory Federation Services
• Horizon View 6, 7
• MS Office 365
• Hyper V
• Confidential Sharepoint
• RAP for Active Directory
• VMWare 5.1, 5.5, 6.0, 7.0
• Confidential Powershell
• LAN/WAN/SAN/NAS

EXPERIENCE:

Confidential

VMWare Engineer

Responsibilities:

• Designed a solution to re-architect the company’s vSphere environment including a Horizon 7 based VDI.
• Upgraded all VMWare Hypervisors to current version. Redesigned the existing virtual network within vShpere to help production work more efficiently.
• Created hardware profiles for the new Cisco Chassis, updated firmware for the chassis and the B200 blades.
• Created a VDI Horizon 7 Environment for employees and vendors using both persistent and non-persistent desktops.
• Cleaned up the clients Active Directory, audited for useless GOP’s, Empty OU’s, upgraded Server OS, and lifted their forest to Server 2016.
• Performed work in Azure AD to make sure certain replication worked.
• Heavily documented all processes and procedures for knowledge transfer.
• Setup a Disaster recovery site at another physical location to maintain business continuity.
• Worked heavily with Confidential ECP to create, administer, and troubleshoot Email accounts, groups, and distribution list. Administered the O365 tenant for the same moves, adds, and changes.

Confidential

Help Desk

Responsibilities:

• Participated as a member of the help desk team to roll out new computers to users.
• Imaged desktops and laptops with a Confidential Branded version on Windows 10.
• Backed up and restored user profiles and data to the new machines.
• Delivered the machines to the users and provided instruction on Windows 10 to help reduce the learning curve from Windows 7 to Windows 10.
• Resolved Help Desk tickets in a timely manner

Confidential

Premier Field Engineer

Responsibilities:

• Responsible for customer satisfaction, deployment, adoption & support of Active Directory deployments.
• Directly Responsible for All Network Engagements for Confidential North America. Performed installs of Cisco switches, both Catalyst and Nexxus.
• Also installed and configured Palo Alto Firewalls.
• Excellent with working & supporting customers, profound soft skill set, with building, deploying, operating & optimizing large complex enterprise environments.
• Scope of work is extensive and have a broad range of Confidential functional & technical capabilities & specifically, proficiency with the following technologies RaaS, Active Directory.
• The primary work for this contract entailed: SCCM, Hyper V, Active Directory Federation Services, Azure Active Directory, O365, Windows 10, and O365 Troubleshooting (configuration and support desired).

Confidential, Clemson, SC

Network Architect

Responsibilities:

• Managed system software.
• Provided technical support in Developing, Maintaining, Installing, and using Operating Systems and Sub-systems for mission critical operations.
• Subject Matter Expert to created, installed and maintained Network/Cisco system software on mission critical systems. Properly tuned systems for optimal performance. Tracked system capacity. ensure system stability. Thoroughly examined their Group Policy Objects, SCCM, and made changes when directed to do so.
• VMWare, O365 Installation, Portal Management, and Troubleshooting
• Trained and advised less skilled systems programmers and provided
• Created an Architectural plan to Redesign Clemson’s Active Directory.
• Contributed to research and development projects as required, systems software. Provided technical support in developing, maintaining, installing, and using operating systems and subsystems for mission critical systems.
• Subject Matter Expert on Active Directory. Used skills to create, install and maintained system software on mission critical systems. Tuned Systems for Optimal Performance. Ensured all systems were hardened to meet Pub NIST 1075 standard. Also to remain with in STIG compliance. Collaborated and liaise with other units and serve as a technical resource and subject matter expert.
• Contributed to research and development projects as required.

Confidential, Newberry, SC

Sr Network Engineer

Responsibilities:

• Managed core network equipment, HW/SW upgrades, changes and replacements
• Remote LAN and security management for several sites, Cisco Nexxus and Catalyst Switch Management.
• VMWare, 365 Troubleshooting (configuration and support desired), SAN support and admin,
• Monitored, maintain, and configure network security systems and manage escalations
• Project management, planning, new site designs and implementation
• Managed the day to day availability and 24x7 up-time of all core and fault tolerant systems
• Implemented major modifications to the corporate infrastructure.
• Managed relationships with outside vendors. (ex. Cisco, Verizon, etc)
• Maintained daily workload and task performance of Department resources

Confidential, Greenwood, SC

VDI Consultant

Responsibilities:

• Collaborated with Senior Level Management as well as Confidential IT Engineers to discuss and plan a strategy for a successful VMware VDI Proof of Concept.
• Worked extensively with the Confidential Network team to create a new VLAN for the VDI environment.
• Created firewall rules for the new appliances and servers.
• Architected and thoroughly documented a Proof of Concept for management and created a very technical version for the engineers to ensure knowledge transfer.
• Directly responsible for Project Management for the VMware 7 Horizon View Proof of concept making certain it was successfully completed on time and under budget.
• Trained the fulltime Confidential technical engineers on how to manage their new VDI Environment.
• Designed and Architected the required VMware 7 Horizon View VDI Production Environment.
• Worked with Vendors to acquire new technology for Hyperconvergence, Cisco Switches, and EMC SAN.
• Introduced Confidential ’s IT department to the use of Private Cloud capabilities and the advantages of employing OpenStack into their IT Platform.

Confidential, Duncan, SC

Interim IT Manager

Responsibilities:

• Strategy, Planning, Business Acquisitions, Operational Management, and Deployment.
• Self-motivated leader, providing guidance and service to all team members
• Collaborate with executive management and department leaders to assess near- and long-term network capacity needs.
• Worked closely with the management team to meet PCI/NIST and Change Management process.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Develop, implement, and maintain policies, procedures, and associated plans for network administration, usage, and disaster recovery.
• Designed and documented and VMware Horizon 6.1 VDI solution for the Hayssen’s customer service and manufacturing environments. Also used OpenStack to move/create application servers to AWS cloud services.
• Admin for company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware including support of PCs.
• Research and review network products, services, protocols, and standards to remain abreast of developments in the networking industry. Introduced Cisco Hyperconvergence into the IT environment which included setup, configuration, and management. Designed and setup Sharepoint Server and SCCM for the Enterprise.
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes. Monitor network performance and troubleshoot problem areas as needed. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices..
• Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Monitor and test network performance and provide network performance statistics and reports.
• Participate in managing all network security solutions.
• Perform server and security audits, and system backups and recovery.

Confidential, Columbia, SC

Senior Infrastructure Architect

Responsibilities:

• Provided infrastructure design representation during the request for proposal process.
• Responsible for addressing and responding to the complex functional elements of requests for proposals/information. Determines the setting of technical direction based on interaction with the architectural staff.
• Created Architectural designs for a solution after requirements gathering.
• Highly experience with expert communication skills, both written and verbal.
• Able to conduct productive work sessions and provide required results.
• Identified critical assets and systems vulnerabilities among Windows, AIX, and Linux Servers as well as network infrastructure. Designed IT DR policy to secure infrastructure servers and applications. Thorough experience with Solarwinds, Netapp, and all Office products such as MS Visio, SCCM, Sharepoint, Word, and Excel. Architected, a VDI Solution for all of BCBS nationally, Tricare nationally, and Medicare. Managed and help setup the design for the POC as well as the Production environment, The solution was two-fold, one with Citrix 6 and the other just using VMWare 6 Horizon View, as well as using OpenStack to take advantage of BCBS private Cloud. Thoroughly skilled in PCI/NIST/STIG as well as Change Management compliance.
• Communicate designed solutions to infrastructure deployment areas. Design infrastructure solutions within set architectural framework, ensuring cost effectiveness and enforcement of architectural standards. Capture and documents business/technical requirements by communicating with customers.
• Complete infrastructure estimating and consultation. Reviews high-level estimates to determine infrastructure impact and to provide estimation of hours required for the assignment. Perform technical oversight/review and approval of less experienced team members and their work.
• Extensive project management experience. Responsible for overseeing large Tricare and Medicare projects from beginning to end. Duties include budgets, timelines, guaranteeing SLA’s are met, creating scopes of work, managing resources, and hands on participation in all phases of each project. Thoroughly experienced with quality and continuous improvement methods & tools, including tracking and fixing defects related to efforts.
• Document all department process and procedures. This includes specific manuals for both job responsibilities as well as how use many different applications. Updated the manuals when new versions of the applications were released. Collaborated with executive management and department heads to write department methodology. Responsible for all new employees. Trained new employees how to implement work using business related methodology.

Confidential, Greenville, SC

IT Director

Responsibilities:

• Directly responsible for planning and creating the IT budget for 2013, supervising an IT staff, implemented a VOIP project for North America locations
• Develop high quality deliverables; lead project team(s) in deliverable development; applied Agile standard methods for performing strategy assessments and heavily with NIST/STIG compliance; work closely with leadership to set strategy and define success criteria for any project. Created a revised method for Change Management to capture required accountability. Worked troubleshoot SAB B1 issues, documented SAP B1 and EDI Gentran procedures. Designed and Implemented Disaster Recovery plans.
• Architected a VMware VDI Proof of Concept for the company. Managed the project to a successful completion.
• Partnered with internal client teams to understand business problems and strategies. Created solutions to overcome these problems.
• Provided technical support to support to their six remote locations using RDP, Web based desktop sharing, and console server systems.

Confidential, Clinton, SC / Los Angeles, CA

Network Administrator

Responsibilities:

• Configured and installed the NSA 240 units using RIPv2 for the MPLS circuits.
• Setup and managed SSL VPN and all firewall functions.
• Worked with vendors to turn up all new circuits and verified their functionality.
• Replaced all internal switches with Cisco Catalyst & Adtran NetVanta switches.
• Configured required LAN, VLANs to support VOIP.
• Experienced in disaster recovery techniques, strategies and programs.
• Designed and implemented a plan to move them from tape to disk based backups at all location. Partnered with a local datacenter to setup a co-location strategy for all mission critical applications.
• Managed several projects to upgrade wiring and network equipment during new acquisitions. Set up and configured Symbol wireless points to interface RFID scan guns to report product inventory and the distribution of goods. Set up and configured wireless access points for each office. Employed Sonicwall Sonicpoints to provide wireless service for internal office employees. Pulled and terminated Cat 5e and Cat6 cables to assist in the wiring projects. Documented maps of all existing as well as new runs for each facility. Provided support for the company’s eight remote locations.
• Over saw the operations of the forty-five corporate servers in the Enterprise environment. Manage Active Directory and Exchange 2010. Managed a roll out of twenty new Active Directory, File/Print, SCCM, and SQL servers. Implemented a virtualization strategy using Confidential Hyper-V and VDI. Designed security settings as well as desktop standardization using Group Policy. Ensured DNS functionality AD replication. Setup SQL Servers, configured their Database, and managed Storage.
• Assisted in EDI transactions such as ASN’s and mappings. Managed Gentran servers and documented procedures for the help desk. Used shell scripting to automate the required mappings.
• Managed the installation and configuration of a Shoretel VOIP Phone system. Performed site surveys for each location with the vendors. Created internal Scopes of Work for each site and discussed them with local management following NIST/PCI/STIG compliance. Also staying with in the bounds of change management. Directed a team of subject matter experts to get the work complete. Worked with vendors to ensure that SLA’s were met and helped cut some of the installation costs by learning how to manage the phone systems. Documented all VOIP processes and procedures.
• Converted the network configuration from RIPv2 to OSPF to ensure maximum uptime and availability. Extensive experience with other protocols such BGP and EIRGP.
• Installed, Configured, and repaired all desktops and laptops for the company.
• Assisted with the migration of Windows Sharepoint 2007 server to Exchange vendor’s hosted solution. Still maintained user access rights via their web portal. Setup User access, rights, and permissions.
• Thoroughly documented all IT procedures for IT and FDA audits.
• Created a user knowledge base on our Sharepoint server with documentation and demonstrations.
• Experienced with SQL 2005, 2008 R2, and Server 2012.
• Setup and configured databases, installed instances, and frequently resolved issues between ERP servers and SQL servers.
• Managed hardware, RFI, and network operations for ERP implementation.
• Installed and configured Terminal Servers to allow user connectivity to ERP servers.
• This involved creating Hyper V instance for high availability of SQL servers as well as ERP servers.
• Documented processes and procedures for the ERP roll out, created manuals, and assisted in the user community on the new software.
• Excellent written, verbal, and organization skills.

Confidential, Greenville, SC

Consultant

Responsibilities:

• Responsible for reviewing new technology and applications for businesses with the Confidential Corporation.
• Developed test plans and reviewing them with the businesses requesting the new technology.
• Heavily involved in testing new ERP processes and modules for Confidential .
• Worked closely with management to designed and review best practices within Change Management.
• Also, constantly review NIST/PCI compliance measures. Wrote shell scripts to test QA after approval from the change management process.
• Implemented and documented all test procedures as well as results.
• Highly experienced with technical writing and translating documentation from German, Spanish, and French to English.
• Highly organized and effective soft skills. Impressive with verbal and written means of communication.

Confidential, Spartanburg, SC

Consultant

Responsibilities:

• Reviewed current Active Directory structure, document what was in place, communicate some changes to improve the schema, and implement the required changes.
• Managed and maintained their Active Directory. Installed, Setup, and administered Windows SharePoint Server 2007.
• Created department sites, organizing communities, setting up list & libraries.
• Maintained users’ access to the department sites. Wrote Shell scripting to automate processes for specific payroll jobs and in customer invoicing.
• Assisted in documenting processes and procedures for the IT department so that they were compliant with Sarbanes Oxley standards.
• Maintained their Virtualization environment with VMWare Host servers and the VMWare instances on those servers.
• Performed Operator functions on their i5/AS400 system. Ensured each day that all tapes were set in the SLR Backup drives, reviewed the nightly backs, and would troubleshoot if any backup issues occurred.