PROFESSIONAL EXPERIENCE

Field Engineer

Confidential

Responsibilities:

• Performed installs, de - installs, upgrades, repairs, maintenance, and site surveys for CAD/GIS division products on all PCs/workstations, laptops, servers, printers and other hardware. Workstations were equipped with anywhere from 1 to 4 displays, with the right most display being touch screen. Servers were clustered, standalone or virtual. Printers were ink jet, laser thermal transfer and dye sublimation. Other hardware included switches, duplexing scanners, and many other devices.
• Built, cabled, and configured complete turnkey rack systems consisting of as many as 7 servers in redundant and standalone configurations, various CTI devices, switches, redundant UPS units, and PDUs.
• Many installations included high uptime SAN storage units for maximum data integrity and security.
• Installed and configured Windows XP, and 7 Workstation edition on PCs, and Windows XP, 2003, and 2008 Server edition on clustered, virtual or single servers. Installed, configured and loaded Microsoft SQL Server 2005 and 2008 in clustered, virtual, or standalone servers
• Installed Microsoft Office 2003, XP 2007 and 2010 on workstations as specified by customer request.
• Installed, and configured multi-part proprietary applications on multiple servers as company’s primary software installation, and installed ancillary support applications as well.
• Installed and configured multipart client applications on workstations.
• Installs were performed using OEM disks, or SMS, Ghost, and Acronis images. Upgrades and patches often utilized PRISM for installation.
• Established PC workstation and server connectivity via LAN/WAN using a combination of static and DHCP TCP/IP addressing. Assigned hostnames and addresses per company guidelines.
• Developed streamlined procedures for maintenance, troubleshooting, upgrades and repairs utilizing batch, SQL scripts and other tools and techniques, resulting in improvements in both job efficiency and data integrity.
• Loaded and configured Windows XP, 2003, and 2007 editions of Workstation/Server OS, Microsoft SQL Server, Microsoft Office, using both images and OEM install disks. Used Microsoft SMS, Ghost & Acronis for imaging.
• Responsible for territory covering more than 70 counties in 8 states.

CAD/GIS Systems Administrator

Confidential

Responsibilities:

• Performed installs, de-installs, upgrades, repairs, maintenance, and equipment refresh site surveys for dispatch center CAD/GIS PCs/workstations, servers, printers and other hardware. Workstations were equipped with 4 displays, with the right most display being touch screen. Servers were clustered, standalone or virtual. Printers were ink jet and laser. Other hardware included duplexing scanners, and networked faxes.
• Performed initial loads, upgrades and maintenance on CAD/GIS laptops.
• As designated level 2 support, all modification and repair requests were tracked via Remedy and change management software.
• Managed more than 60 Computer Assisted Dispatch (CAD) servers and more than 100 workstations for Pennsylvania State Police (PSP) at the pilot Consolidated Dispatch Center (CDC) in Harrisburg, the second regional site in Norristown as well as the training centers at Norristown and the State Police Academy in Hershey.
• Performed all administration requirements necessary to keep mirrored SANs at Primary and DR sites synched up using Doubletake over dedicated WAN connection.
• Installed and configured Windows XP, Workstation edition on PCs, and Windows XP, 2003, and 2008 Server edition on clustered, virtual or single servers. Installed, configured and loaded Microsoft SQL Server 2005 and 2008 in clustered, virtual, or standalone servers
• Installed Microsoft Office 2003 and XP 2007 on workstations as requested and authorized.
• Installed, and configured multi-part proprietary applications on multiple servers and installed ancillary support applications as well.
• Installed and configured multipart client applications on workstations.
• Installs were performed using OEM disks, or images built with SMS or Ghost. Upgrades and patches often utilized PRISM for installation.
• Established PC workstation and server connectivity via LAN/WAN using a combination of static and DHCP TCP/IP addressing. Assigned hostnames and addresses per CWOPA guidelines.
• Developed new streamlined procedures for maintenance, troubleshooting, upgrades and repairs utilizing a combination of batch, SQL and VBS scripts and other tools and techniques, resulting in improvements in both job efficiency and data integrity. Implementation of these procedures, resulted in uptime improvement from less than 90% to nearly than 98%, and improvement of upgrade rollouts to all clients in less than 10 minutes versus several hours.
• Further improved uptime to more than 99% by designing and implementing a fully redundant environment
• Provided user and staff training and support, and new procedure and policy documentation
• Devised tested and documented new uniform configuration files for CAD servers, improving maintainability and eliminating requirements for multiple separate scripts and configurations to a single dynamically configured configuration file.
• Developed streamlined backup site failover procedures reducing process from more than 45 minutes to less than 10 minutes

Administrator

Confidential

Responsibilities:

• Performed installs, de-installs, upgrades, maintenance, and equipment refresh site surveys for instant check system PCs/workstations, servers, printers and other hardware. Workstations were standalone. Servers were clustered and standalone. Printers were ink jet and laser. Other hardware included duplexing scanners, and networked faxes.
• As designated level 2 support, all modification and repair requests tracked via Remedy.
• Installed and configured Windows NT, XP, Workstation edition on PCs, and Windows NT and XP Server edition on clustered or single servers. Installed, configured and loaded Microsoft SQL Server 2000 and 2005 on standalone servers.
• Installed Microsoft Office 2003 and XP 2007 on workstations as requested and authorized.
• Installed, and configured multi-part proprietary applications on multiple servers and installed ancillary support applications as well.
• Installed and configured terminal emulator application on workstations allowing interactive access to mainframe CLEAN, PICS AFIS, NCIC, NICS and III data.
• Installs were performed using OEM disks, or images built with Ghost. Upgrades and patches were performed using custom written batch or SQL scripts.
• Established PC workstation and server connectivity via LAN/WAN using a combination of static and DHCP TCP/IP addressing. Assigned hostnames and addresses per CWOPA guidelines.
• Provided user and staff training and support, and new procedure and policy documentation
• Managed Interactive Voice Response (IVR) systems, along with Automated Call Distribution (ACD), and Computer Telephony Interface (CTI) support systems, which together comprised the front end for PICS
• Automated PICS front end maintenance to include automated sequenced reboot with zero downtime
• Devised, designed and implemented automated method of synchronizing mainframe data with local Microsoft SQL Server based database
• Built and managed primary and backup domain controller (PDC/BDC) servers and automated reboot, shutdown, startup and full user and system maintenance processes.
• Migrated PICS users from standalone workgroup topography workstations to full NT domain with roaming profiles
• Implemented and automated disaster recovery (DR) system backups to optical storage and managed users, shared documents central repository, and server self maintenance.
• Developed and enforced network user procedures and policies, created shared automated documents, templates and spreadsheets, and trained PICS supervisors on the use of them
• Detected, investigated and enforced user violations for space and content

Senior Field Engineer

Confidential

Responsibilities:

• Performed installs, de-installs, upgrades, repairs, maintenance, and site surveys for CAD/GIS division products on all PCs/workstations, laptops, servers, printers and other hardware. Workstations were equipped with anywhere from 1 to 4 displays, with the right most display being touch screen. Servers were clustered, standalone or virtual. Printers were ink jet, laser thermal transfer, dye sublimation, and band, drum and chain line printers. Other hardware included switches, duplexing scanners, tape drives, fixed and removable disk pack drives, mainframe and mini class CPU and controller cabinets and many other devices.
• Customer base included Tinker AFB, Oklahoma state agencies, OBI, US Army, US Navy, FAA and more than 120 private companies.
• Area of coverage included all of Oklahoma, northern Texas, southwestern Missouri, western Arkansas, mid to southern Kansas and northeastern corner of New Mexico.
• Responsible for parts researching, ordering, shipper tracking and accounting.
• Installed and configured Windows 95, 98 and NT on systems.
• Installed Microsoft Office 95 and Office 97 on workstations as specified by customer request.
• Established PC workstation and server connectivity via LAN using various network operating systems.