SUMMARY:

As a cloud enthusiast with 7 years of work experience in IT Infrastructure Management and Cloud technologies, I am seeking a position in Cloud Engineering, Infrastructure engineering or solutions engineering with a company that will help me pursue my interest. With proven experience in IT Service Management, DevOps, Cloud Infrastructure, Infrastructure as code, Application Performance Management, Robotic Process Automation, Agile Project Management and my, I believe I will bring value to the company by helping the customers solve business problems and with their journey of digital transformation.

TECHNICAL SKILLS:

AWS, Azure, Ansible Tower,AppDynamics, Confidential, BMC BPPM, Confidential, Scouter APM, Remedy ITSM, Citsmart ITSM, Confidential Orchestration, CA Spectrum, Docker.

BUSINESS EXPERIENCE:

Confidential, Milwaukee, Wisconsin

Cloud Engineer Intern

Responsibilities:

• Delivered Infrastructure as code, automated cloud provisioning using Ansible tower, GitHub, and Azure CLI by building Ansible playbooks. Followed DevOps lifecycle for CI/CD.
• Created templates and jobs in Ansible tower to pull the latest Git code and perform testing and deployment.
• Migrated Ansible tower playbooks from Azure CLI version 1 to CLI version 2.
• Integrated Azure with Splunk using Azure monitor add - on for Splunk.

Environment: Ansible tower, Microsoft Azure, PowerShell, GitHub, YAML, JSON, Command Line Interface, Linux

Confidential

Infrastructure Management /Application Performance Management Consultant

Responsibilities:

• Architecture & designing
• AppDynamics Pro controller installation & configuration
• AppDynamics for Database installation & configurations.
• Deployment of corresponding AppDynamics agents on servers for monitoring of DotNet, Java, PHP applications
• Instrumentation of Applications in AppDynamics
• Upgradation of Controller & agents
• Configuration of agents to work with the controller
• Creating Tiers, flow maps, Heath Rules, Policies & actions
• Root Cause Analysis of high priority issues
• AppDynamics Pro and DBTuna administration and troubleshooting
• Designed & implemented AppDynamics End User Experience Monitoring

Environment: AppDynamics, MySQL, DotNet, Java

Confidential

Responsibilities:

• Implemented the Open source infrastructure monitoring tool called Confidential 2.2 for the Confidential team with more than 1000 servers, 300 networking devices.
• The responsibilities included complete End to End implementation of Confidential
• Installation of Confidential server, agents, configuration and with complete administration of the tool.
• Created test environment for testing Confidential 2.4 as a part of testing pre-prod environment.

Environment: Oracle, MySQL

Confidential

Responsibilities:

• Implemented an Orchestration tool called Confidential as a part of POC development and was successful in workflow automation in order to orchestrate the processes and automate the tasks.
• Daily maintenance automation: Check and clean disk space on servers.
• Log File monitoring; Check if file exists.
• Service check automation: checks if the service is running; restarting the service with/without approval.
• Health check-up automation: Heath checks of servers and generates reports of critical servers.
• As a part of orchestration team, responsibilities included but were not limited to,
• Defined Orchestration roadmap
• Defined best practices: for categorization, prioritization, diagnosis, remediation, approvals, configuration changes etc. and store as SOPs
• Design, develop, test and deploy workflows: Develop orchestration workflows for prioritized SOPs
• Monitor on-going performance of the Orchestrator: Eliminate manual procedures with automated workflows
• This project is a live example of how to eliminate human efforts and save a lot of time and efforts avoiding human intervention. Responsibility included end to end implementation and administration of Confidential EyeShare.

Environment: Orchestration, Confidential Eyeshare, Robotic Process Automation, Workload Automation, Runbook automation

Confidential

Responsibilities:

• Worked on a building an ITSM platform as a part of Confidential service offering using an open source tool called Citsmart which is 9 processes pink verified product.
• Performed the installation, configuration, data loading and functional testing.
• I have on-boarded customers successfully on the platform and currently worked on fine tuning the same.

Environment: ITSM, Incident Management, Change Management, Problem Management

Confidential

Responsibilities:

• Implemented monitoring using CA spectrum
• Troubleshooting issues related to CA spectrum
• Supported CA process automation

Environment: CA Spectrum, CA Process Automation

Confidential

Responsibilities:

• End to End implementation of APM tools - WPM & Compuware Dynatrace.
• Quality Assurance of both Restricted and Non-Restricted Clients by continuously monitoring and resolving issues before the End user experiences issues.
• Migrated complete Compuware environment from v10.1 to v11.7 as a part of migration activity in Stockholm, Sweden.
• Configuration of Applications and Transactions of different clients and deploying them in production.
• Handling Incidents, Changes and Requests as per the SLA.
• Administration of a set of tools including Compuware suite, WPM, Confidential etc.
• Creation of reports on adhoc and monthly basis. Automation of the reports to send it to the clients directly.
• BSM (Vantage Service Manager) Configuration and service modeling.
• Built pre-prod environment for Compuware testing.
• Creation of Dashboard, executive and operational, modifications etc.
• License management using DLM.
• Perform back up activity on monthly basis.

Environment: Application Performance Monitoring, Confidential, Synthetic Monitoring, Linux

Confidential

Systems Engineer

Responsibilities:

• Provide production support and development for Compuware tool suite - Synthetic monitoring Private Enterprise, Active User & Real User Monitoring.
• End User Experience monitoring and Reporting, DMI reporting.
• Execute changes and resolve incidents/problems related to the client specific configurations.
• Monitor and generate reports for performance tuning.
• Identify and resolve issues related to the tools.
• Implemented Change requests from the client.
• Set up monitoring for Web Services in Vantage Console(Private Enterprise console).
• Set up URL Monitoring in Vantage Console(Private Enterprise console).
• Create and Configure scripts for Application/Transactions.
• Perform maintenance activity on weekly and monthly basis.
• Troubleshoot Latency issues.
• Troubleshoot the issues related to scripts and transactions.

Environment: Confidential, BMC Patrol