SUMMARY

• Highly accomplished, results - driven administrative professional with successful skills to include technical expertise of healthcare ERP and timekeeping database systems, a strong and clear understanding of client needs pertaining to system design, implementation, client support and training. An approachable professional with outstanding interpersonal and presentation skills, accompanied by a highly organized work ethic and a creative approach to difficult problem solving.

PROFESSIONAL EXPERIENCE

Confidential

HCM Implementation Consultant

Responsibilities:

• Gathered detailed client information regarding configuration, reporting, design, and workflow preferences to design and successfully implement Global Human Resources (GHR) ERP solution per client needs, preferences, and standards.
• Created a list of client reports and attachments to show the reporting capabilities and functionalities that GHR would provide out of the box. Which reports would be standard and which would be customized.
• Facilitated client training workshops to introduce and train them on GHR software.
• Gathered, filtered, and consolidated customer data to upload and transition client into the GHR software.
• Created Lucid Charts to illustrate new client organization workflows per client requirements and preferences.
• Tested and resolved JIRA tickets in the Government and Public sector industry.

Confidential

HRIS ERP Systems Analyst

Responsibilities:

• Provided continual support of 78 hospitals companywide in technical solutions, analytics analysis, and facility specific system configurations per individual custom policies in Kronos.
• Attended daily meetings and teleconferences with facility leadership to determine best overall courses of action for new systems, processes, training needs, and tools.
• Assisted Healthcare IT&S team in hospital acquisition conversions and implementations of Lifepoint’s Lawson ERP system.
• Troubleshot Kronos time and attendance clocks for facilities in the field and new company acquisitions.
• Performed system configurations, programming, and technical analysis of Kronos and Lawson systems.
• Resolved daily IT&S tickets and provide technical support and assistance for the facilities through the Service Now tracking tool.
• Created action plans for system implementations and facility training requirements to meet aggressive calendar deadlines.
• Managed, updated, audited, and applied for Manager and Timekeeper Kronos licenses to reduce company maintenance charges.
• Maintained strong, positive, interpersonal relationships with HR Directors, Practice Managers, and Human Resources Representatives at the facilities and across the company.
• Maintained continual up-to-date knowledge of facility payroll cycles, functions, pay policies, and directives.
• Communicated new company policies, custom reports, and new system configurations to the facilities.
• Completed quarterly Lawson system audits to remain within Sarbanes-Oxley guidelines and compliance.

Confidential

Human Resources Representative

Responsibilities:

• Expert in Lawson HRMS database system with Director level access that can assume all roles in a hospital HRIS capacity.
• Performed all onboarding activities for new hires to include background checks, drug screens, health-screenings, & citizenship.
• Conducted new hire orientations.
• Reduced hospital overspending by over $150,000.00 by creating and producing all Business Objects financial and statistical reports that assisted the HR office, as well as, Accounting, Recruitment, and Administration, to identify hospital over spending and poor budgeting trends.
• Streamlined and maintained the management process of over 525 employee files & documentation including licenses, policies & procedures, and continued medical education requirements saving the hospital over $12,000.00 by avoiding Joint Commission standard fines.
• Resolved employee issues arising from payroll discrepancies, inconsistencies in benefits coverage or policy interpretation, and misunderstandings of behavior in the work-place to help bring up employee satisfaction scores from 64% to 86%.
• Monitored turnover rates, departmental recruitment needs, customer approval ratings, and termination trends, to suggest and successfully implement a job shadowing program and concierge service. Results yielding lower new hire turnover rates and raising overall patient satisfaction scores.
• Managed all hospital information, news, & media dissemination raising employee awareness, job satisfaction, and unnecessary costly financial expenditures.
• Created, developed, and produced outside vendor relationships resulting in corporate partnership agreements to include banking, automobile, and uniform discounts.
• Changed shipping and supplies process to save my department over $500.00 a year.

Confidential

HRIS Analyst

Responsibilities:

• Provided excellent and reliable support for audit services to the payroll service center.
• Maintained precise employee transactional records for daily reporting of company facilities to ensure accurate and timely employee records.
• Made recommendations to department heads for solutions relating to employee benefit issues.
• Ensured accuracy of all employee bonuses in HOST Legacy System and Lawson HRMS System while conferring with accounting to analyze any discrepancies to ensure proper allocation of company budget.
• Worked closely with regional managers to successfully resolve sensitive HR issues to meet management’s time constrained deadlines.